PagerDuty Operations Cloud
PagerDutyExternal reviews
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Allows us to spend more time on learning from incidents!
What do you like best about the product?
For us, Jeli has been great for eliminating the burden of managing the administrative side of incidents. As an enterprise company, we work hard to monitor the impact that incidents have on our business, and that comes with some administrative tasks to ensure we capture the right information. Jeli has allowed us to automate many of our processes and enable our engineers to declare and go.
Aside from the IR bot, the actual narrative builder has been a huge time saver with auto import of the information we need whereas we had to scrub slack for all related events and messages and run our retros from a Google Doc. For incident management, the most important part of it all is recovery and learning about happened, by removing the overhead of data collection, we're able to jump right in with no hesitation and are retro-ing more often because the burden of preparing the necessary information is taken care of for us.
The Jeli team as a whole has been incredible! They're exceptionally responsive, friendly, and care deeply about their customers. They've gone as far as building out custom functionality to support us and listen to their customers need. Special shout out to Lesleanne who has been our primary contact and an absolute joy to work with. I'm excited to see what Jeli comes up with in the future, as from what I've seen, the roadmap looks very promising.
Aside from the IR bot, the actual narrative builder has been a huge time saver with auto import of the information we need whereas we had to scrub slack for all related events and messages and run our retros from a Google Doc. For incident management, the most important part of it all is recovery and learning about happened, by removing the overhead of data collection, we're able to jump right in with no hesitation and are retro-ing more often because the burden of preparing the necessary information is taken care of for us.
The Jeli team as a whole has been incredible! They're exceptionally responsive, friendly, and care deeply about their customers. They've gone as far as building out custom functionality to support us and listen to their customers need. Special shout out to Lesleanne who has been our primary contact and an absolute joy to work with. I'm excited to see what Jeli comes up with in the future, as from what I've seen, the roadmap looks very promising.
What do you dislike about the product?
Thus far, nothing that we've disliked! We've requested a few customization options which are on Jeli's roadmap and they've been great in working with us and their other customers to influence prioritization of their features. One thing that I do love about Jeli is the simplicity, whereas other incident management platforms feel bloated or like they're trying to do too much.
What problems is the product solving and how is that benefiting you?
Reducing the burden of administrative tasks which allows our teams to better focus on learning.
Best alerting application
What do you like best about the product?
Pagerduty provides the best UI to manage teams , services and their schedule. You can create different types of alerts depending on the severity of the issue. You can integrate it with the different apps like teams , Gmail, slack to get notified.
What do you dislike about the product?
Multiple alerts at the same time can be confusing. So inorder to check the multiple things at a time you need to set a schedule. So due to this issue , the acknowledgement to the incident sometimes get difficult and need to login to the system to ack/ resolve.
What problems is the product solving and how is that benefiting you?
Two major problems incident management and alerting is resolved with the Pagerduty. You can create teams , manage their services and create schedule and so easy overrides. So many things under one place.
Thoughtful, thorough, friendly, clear, and concise!
What do you like best about the product?
Jeli gets people excited about learning from incidents. It's thoughtfully designed to maximize the limited time most orgs are willing to spend on post-incident work, and the incident response features match my team's needs. Our rep Chloe is amazing and extremely helpful - providing training, gathering feedback, and all this made our launch very smooth. Jeli is easy to set up and configure on your own, but the support from Chloe and the team were above and beyond. I also really appreciated the data/metrics-driven approach and goals when we launched.
What do you dislike about the product?
Learning from incidents isn't the same as the root cause analysis process that most people are familiar with. Jeli definitely makes the learning approach much simpler, but I think they rely heavily on an internal sponsor to help show the true value. Your org might need to be "ready" for Jeli and the learning from incidents approach, although they make this so easy from the start.
What problems is the product solving and how is that benefiting you?
Getting the most learning and value from incidents (opportunities!) in the limited amount of time we're willing to spend on post-incident work. Additionally, helping us clearly and easily coordinate during incidents.
An incident management platform that does it all..
What do you like best about the product?
Jeli allows me to deeply analyze every incident without spending a lot of time on it. I gain time back, can prioritize other projects without compromising on quality. It allows all stakeholders to get what they need and without being in tech, Jeli, is broadly applicable to my industry.
What do you dislike about the product?
We haven't run into any major downsides so far. The team and the product are very helpful. We're looking forward to what they come out with next.
What problems is the product solving and how is that benefiting you?
Jeli is allowing me to perform a diligent incident management process, keep people aligned in my org. And allows me to resolve my incidents so I can maintain customer trust.
"A pleasure to work with"
What do you like best about the product?
We decided to use the Jeli incident bot to replace our homegrown tools for incident response and engaged in a trial of the full product as part of that -- we were honestly kind of bowled over by how everyone at Jeli was very engaged with us on switching to using the bot and eager to take feedback. We got great advice that really helped us smooth the transition, and almost everyone who has touched the Jeli tools has talked about how much easier things are with them and how they've really helped smooth out communications and data gathering.
What do you dislike about the product?
I honestly can't think of anything right at the moment -- the biggest issue for us is the cost of the full product for an organization of our size right at the moment, especially when it can be hard to articulate the benefit in the short term.
What problems is the product solving and how is that benefiting you?
Our previous incident managment process used a bunch of hacked-together Slack workflows that had a lot of friction when it came to opening incidents, keeping the rest of the organization updated, and taking notes for future use. This led to a lot of stress around incidents, especially for coordinators, and added an implicit level of resistance to even opening incidents. Using Jeli has made this entire process pretty seamless -- incidents are easy to start, it's easy to add updates to incidents (without cluttering Slack channels!) and now that we automatically open separate channels for every incident, it's easy to have one place to collect the communications around an incident. It's also making it easier for people to see the benefit of doing our communication in Slack rather than a voice or video call, where we tended to lose a lot of context before.
Jeli is a great addition to the Incident Learning toolbox
What do you like best about the product?
Jeli is easy to understand for engineers new to incident reviews. It allows for those engineers to quickly come up to speed on how to create an informative and engaging narrative.
What do you dislike about the product?
There is little to dislike. As an early adopter we've seen quick development and rolling out of new features that address pain points.
What problems is the product solving and how is that benefiting you?
Jeli is being used to improve our quality and efficiency around Learning from Incidents. It allows our teams to have a consistent experience across reviews.
Pagerduty for alerting
What do you like best about the product?
It was best to use and user friendly and most useful
What do you dislike about the product?
Alerting frequently and some time unable to stop them
What problems is the product solving and how is that benefiting you?
Incidents and real time management
The only too l you cannot ignore
What do you like best about the product?
It does its job to notify you even when you usually would not have seen the matter. People can't ignore it; with that, it's easy to be sure that the team will be notified.
What do you dislike about the product?
Some integrations do not give enough details in the alerts, so we need to look for the info in each tool.
What problems is the product solving and how is that benefiting you?
Have shifts for alerting the correct person efficiently and managing escalations to the right level of support quickly.
Excellent tool to gather learnings from incidents
What do you like best about the product?
Jeli is highly focused on getting learnings ("opportunities") from incidents and making sure incidents are not wasted. Jeli is excellent for building a narrative around the events to gain the greatest insights.
Jeli offers excellent guidance and best practices on post-incident analysis. Jeli also focus on essential things such as being blame-aware and having a positive culture. Jeli will likely help us maintain best practices for incident analysis.
Jeli offers excellent guidance and best practices on post-incident analysis. Jeli also focus on essential things such as being blame-aware and having a positive culture. Jeli will likely help us maintain best practices for incident analysis.
What do you dislike about the product?
Some of the APIs are still in development. Look forward as more aspects of the API become available, for example, the ability to extract data tagged data from incidents via API.
What problems is the product solving and how is that benefiting you?
Finding the best learnings from incidents. Tagging data with custom data.
Pagerduty for efficient on-call
What do you like best about the product?
Integration with multiple open source and proprietary monitoring softwares
Easy to define schedules that works well even for a big team which sits across the globe
Developer friendly and great ease of use and UI/UX
escaltion polices can be defined at multiple levels with different thresholds
Easy to define schedules that works well even for a big team which sits across the globe
Developer friendly and great ease of use and UI/UX
escaltion polices can be defined at multiple levels with different thresholds
What do you dislike about the product?
some intergration with open source monitoring tools are not as good as with proprietary softwares, they should cover them as well as not every company is using paid or popular open source softwares, some are using the new starups softwares for monitoring.
What problems is the product solving and how is that benefiting you?
Alerting the users for different types of incidents and streamlining the on-call process for companies.
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