PagerDuty Operations Cloud
PagerDutyExternal reviews
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What do you like best about the product?
PagerDuty works perfectly every time. The process is fairly simple, but the flexibility is almost limitless. We reviewed other alert monitoring system in the past, but none of them were able to handle the really complex on-call schedules. PagerDuty blows the rest away.
What do you dislike about the product?
Although priced competitively, when you consider their competition, our costs over the past 3 years have increased by 85%.
What problems is the product solving and how is that benefiting you?
We needed to notify or alert the correct technical on-call people, as quickly as possible. We wanted to feel monitoring data to an automated system that could read an on-call schedule, and take the correct action.
Before PagerDuty, we used a 24x7 NOC. With more than 40 on-call teams, and close to 400 on-call resources, our NOC would often struggle to alert the correct resource. This led to resources being woken up at in appropriate times and overall technical resource dissatisfaction. With PagerDuty's help, we were able to completely eliminate the 24x7 NOC, saving the company more than $600,000 annually.
Before PagerDuty, we used a 24x7 NOC. With more than 40 on-call teams, and close to 400 on-call resources, our NOC would often struggle to alert the correct resource. This led to resources being woken up at in appropriate times and overall technical resource dissatisfaction. With PagerDuty's help, we were able to completely eliminate the 24x7 NOC, saving the company more than $600,000 annually.
Recommendations to others considering the product:
I think of PagerDuty as a hammer. A hammer has one job, and it does a great job at it. This is very similar to PagerDuty. It's job is to alert the correct on-call resource as quickly as possible, and it does it perfectly every time.
Efficient and Get's job done
What do you like best about the product?
It's constantly improving . Can integrate with multiple platforms making it a versatile solution for outages .
What do you dislike about the product?
We get called even after the incident acknowledgment.
What problems is the product solving and how is that benefiting you?
Network Outages.
On call support.
On call support.
Team lead managing on call rotations
What do you like best about the product?
PagerDuty makes it a breeze to manage on call rotations, including rescheduling when people go on vacation or join/leave the team. Having set it up I basically never have to look at it until a person joins the team (YAY!) or a person leaves (NOOOO!!!!). I get notifications who is rotating on and off duty.
I have inputs from a bunch of different locations fed into PagerDuty and it was easy to setup up for all of them. The mobile app is also great!
I have inputs from a bunch of different locations fed into PagerDuty and it was easy to setup up for all of them. The mobile app is also great!
What do you dislike about the product?
There's only one feature I'd really like out of PagerDuty and that's the ability to schedule multiple team members as if they were one person. This comes up every time a new team member joins as we'd like their first couple of on calls to be paired with somebody that knows what they're doing. I'd also like the mobile app to show who is on duty for a given rotation. Other than that (and we manage to work around that fine), I have no complaints.
What problems is the product solving and how is that benefiting you?
Our servers are generally very stable but it's good to know that we will get rapid notifications if any problems begin to emerge so we can coordinate a quick response.
Recommendations to others considering the product:
If you're not using PagerDuty, you should be.
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