PagerDuty Operations Cloud
PagerDutyExternal reviews
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PagerDuty as an alerting tool
What do you like best about the product?
The automation and customization capabilities are top notch. It's very easy to create multiple layers of schedules for not just your team members, but also multiple teams.
What do you dislike about the product?
Nothing really. This application provides everything an enterprise needs to easily manage and deliver notifications.
What problems is the product solving and how is that benefiting you?
Our industry deals with 24x7 customer support. However, our support staff is localized in the USA only. So, PagerDuty provides us an easy way to alert our support staff based on their skill set and customer needs.
Recommendations to others considering the product:
Figure out the different escalation layers. It's very easy to setup and forget. If any ad-hock changes are required, you can easily override the existing schedule.
PagerDuty makes coordinating off-hours support workflows easy.
What do you like best about the product?
The best part is addressing the alert via whatever channel is alerting me (SMS text, voice, etc)
What do you dislike about the product?
I work for a non-profit and this could stand to be cheaper.
What problems is the product solving and how is that benefiting you?
I like that with PagerDuty we can schedule on-call responsibilities, easily override the schedule if needed, and that notifications come quickly via several configured channels and can be acknowledged, resolved, or further escalated from the web portal or via the channel sending the alert.
Paging made easy!
What do you like best about the product?
We already have monitoring/reporting configured on our SQL Server instances. But what if you're not watching your email? OK, have your monitoring service send an email to PagerDuty and let it handle everything else. The interface is easy and doesn't require much training to get it set up and working.
What do you dislike about the product?
Switching pager rotations is easy, but the schedule view isn't terrific. I'd prefer a month view.
What problems is the product solving and how is that benefiting you?
We're using it to alert the IT team when problems are occurring on the server that need immediate attention without requiring manual intervention/monitoring.
I use PagerDuty on day to day basis
What do you like best about the product?
I like all the features like
- incident tracking
- escalation process
- the fact that you can snooze a page is very useful
- incident tracking
- escalation process
- the fact that you can snooze a page is very useful
What do you dislike about the product?
On the service dash, it would be useful to show who is on call and what is the escalation process right now/
What problems is the product solving and how is that benefiting you?
Pagerduty helps us to ensure all our machines and services are running properly and if they need immediate attention
Pagerduty experience for 2 years
What do you like best about the product?
I always get alerts on time, no downtime on pagerduty service.
What do you dislike about the product?
I dont like to get alerts dismissed after 8 hours of getting acknowledge, snooze works but its ok
What problems is the product solving and how is that benefiting you?
Getting alerted on time avoid outage
The one thing that needs to Just Work all the time does its job
What do you like best about the product?
First and foremost the quality of service is the highest among any Saas product I have ever used. Next, the integrations are easy to use. We send PagerDuty alerts to and from a myriad of sources, and they're all pretty easy to set up. The escalations and overrides UX is really intuitive and powerful.
What do you dislike about the product?
PagerDuty was down for some time in October 2016 during the massive DDOS attack on Dyn. Granted- much of the rest of the internet was also down.
We often have multiple alerts that get triggered at once- different views into the same problem. Sometimes the iOS app can get very noisy when there is a lot going on.
We often have multiple alerts that get triggered at once- different views into the same problem. Sometimes the iOS app can get very noisy when there is a lot going on.
What problems is the product solving and how is that benefiting you?
PagerDuty allows us to keep our quality of service very high by providing tools we would have needed to build ourselves.
These tools involve managing on-call rotations and overrides. Integrating different monitoring systems into one notification system.
These tools involve managing on-call rotations and overrides. Integrating different monitoring systems into one notification system.
Recommendations to others considering the product:
This likely does what you want it to do. I've used this at very small and very big companies.
Great product just works
What do you like best about the product?
API driven product with great documentation and extensive integration with other monitoring tools
What do you dislike about the product?
Web UI takes a little getting used to and schedules can be hard to get your head around based on the visualizations in the UI.
What problems is the product solving and how is that benefiting you?
Making sure engineers are aware of issues at the correct time and appropriate escalations to management when required.
PagerDuty Product Review
What do you like best about the product?
Integration feature with our existing corporate apps. Automated acknowledgement and resolution if required.
No worry for missing any incident.
No worry for missing any incident.
What do you dislike about the product?
Repeat Acknowledgement for services - Though this can be modified in settings, but was wondering, if someone has acknowledged it once , why does that acknowledgement times out?
What problems is the product solving and how is that benefiting you?
Incident management, Realized Benefits - able to remove human interference. Received automated calls. No baby sitting.
Recommendations to others considering the product:
Easy to use once you know this tool.
PagerDuty Experience
What do you like best about the product?
notification settings that allow me to configure different types of notifications triggered in different times.
mobile application that I can ack the alerts.
desktop UI is easy to use.
mobile application that I can ack the alerts.
desktop UI is easy to use.
What do you dislike about the product?
if I get a new phone then notifications don't come and I had to uninstall and install the app again.
sometimes desktop app gets a bit slower and it took sometime to load / refresh the main page. If I ack the alerts on mobile app and checked the status on desktop app right after then the status has not been reflected.
loading analytics page takes sometime and sometime it fails to load the page.
sometimes desktop app gets a bit slower and it took sometime to load / refresh the main page. If I ack the alerts on mobile app and checked the status on desktop app right after then the status has not been reflected.
loading analytics page takes sometime and sometime it fails to load the page.
What problems is the product solving and how is that benefiting you?
make the out product more stable and robust and with pager duty I have been able to react abnormal behavior quickly and reduced the impact to the system.
Our tool for On-Call team
What do you like best about the product?
1. Single alerting tool for all our monitoring tools: NewRelic, Keynote, Zabbix
2. Agile scheduling for the team, e.g. overriding one person schedule to substitute for some period of time helps to keep the whole schedule as it is.
3. Agile escalation policy - multiple levels save us if on-call person is not reachable for some reason.
2. Agile scheduling for the team, e.g. overriding one person schedule to substitute for some period of time helps to keep the whole schedule as it is.
3. Agile escalation policy - multiple levels save us if on-call person is not reachable for some reason.
What do you dislike about the product?
Not much to say here. It just works and does its job well.
What problems is the product solving and how is that benefiting you?
Our on-call team gets notified immediately if any of our monitoring probes fails, so we keep our eyes on our service 24/7.
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