PagerDuty Operations Cloud
PagerDutyExternal reviews
933 reviews
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Great product for companies of all sizes
What do you like best about the product?
I've used Pagerduty at a number of orgs now, currently at my small startup. It has been critical for us in order to keep our uptime as close to 100.00% as possible. The push notifications are key.
What do you dislike about the product?
The license can be a bit pricey for a bootstrapped startup.
What problems is the product solving and how is that benefiting you?
We want to make sure we know about system downtime and hiccups before our customers do. We're always able to find out within a moments notice with Pagerduty!
Good and no complaints so far
What do you like best about the product?
It had been working fine. Never missed a call. I could set up my rule to call me a second time after 5 min interval. I also set it up to send a text with the case number.
What do you dislike about the product?
I have all the features that I want. There is nothing that I dislike about it and so far no complaints.
What problems is the product solving and how is that benefiting you?
ThoughtSpot Technical Support in a Systems Reliability engineering role. It has been working fine and so far no complaints.
Recommendations to others considering the product:
I strongly recommend pager duty without any reservations. I am happy with it
Best Experience!
What do you like best about the product?
I'd like the dashboard looks, simple and basic to navigate, great on-line chat/email support and has documentation on-line that you can refer. It is simply the best scheduling tool for IT professionals. Keep it up PagerDuty Team.
What do you dislike about the product?
I haven't find to dislike the product as it is great tool that we are currently have, it makes our support more responsive than before, business is happy when things get fix in timely manner.
What problems is the product solving and how is that benefiting you?
Mostly incidents and IT issues, it just works when you need someone to get page the right resources that you need.
Recommendations to others considering the product:
it might be useful to have one of this tool that will help you to achieve your business agility when it comes to support.
Awesome, we love it.
What do you like best about the product?
It always works and allows our team to have one point of alerts to us.
What do you dislike about the product?
Web site is slow, easier to use text or phone to ACK.
What problems is the product solving and how is that benefiting you?
External alerting of our monitoring and application data.
Recommendations to others considering the product:
Try it, it allows for almost any monitoring integration.
Software Engineer
What do you like best about the product?
Ease if use, integration and configuration of alarms.
What do you dislike about the product?
More detailed alarms would be nice. Also, the ability to configure teams more precisely.
What problems is the product solving and how is that benefiting you?
Up-time of all our real-time systems. The most outstanding benefit is we can respond real time, fast.
Centralized alerting for on-call personnel.
What do you like best about the product?
That we can page other team-members right in two clicks if have to assign them work.
What do you dislike about the product?
I dont have anything on my mind which I can say for improvement on Pagerduty.
What problems is the product solving and how is that benefiting you?
Only on-call personnel is paged and not any other team members are disturbed. We can who are on-call right now in all teams. Also can check who ever have got calls on what issues.
Recommendations to others considering the product:
yes
The best management tool for monitoring tickets and incidents.
What do you like best about the product?
The best management tool for monitoring tickets and incidents.
What do you dislike about the product?
nothing to dislike, the best and efficient product currently in the market
What problems is the product solving and how is that benefiting you?
we are using for this company wide monitoring of incidents example database, compute, web services etc
Recommendations to others considering the product:
na
Super Simple and Reliable
What do you like best about the product?
I love that I can Ack new pages right from my Apple Watch, and I can handle everything else on my iPhone. It's super simple, and it's great how easy it is to change how you receive alerts.
What do you dislike about the product?
I would like to be able to resolve pages from my wrist; hopefully that's a feature that's coming soon.
What problems is the product solving and how is that benefiting you?
When we're on call, we don't have to constantly monitor our email for voicemails. Instead, PagerDuty will keep alerting me until I Ack the new page. This makes being on-call a lot easier.
Great product
What do you like best about the product?
User friendly interface, good mobile version
What do you dislike about the product?
Using it for about few months, so far so good
What problems is the product solving and how is that benefiting you?
IT support
Pagerduty is what you need
What do you like best about the product?
I am part of a small team that provides specific, high level support to a global enterprise 24 hours a day 7 days a week. Without Pagerduty we would need to increase our staff by 200% to accommodate the schedule. Pagerduty provides detailed reporting for metric reporting.
What do you dislike about the product?
For the use case it fulfills, I do not have any complaints of Pagerduty. The iOS app works well, the web interface is modern and intuitive. I don't have any oversight on the cost so I can't say its too expensive or just right.
What problems is the product solving and how is that benefiting you?
24/7 support of escalated issues by a small team
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