PagerDuty Operations Cloud
PagerDutyExternal reviews
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It's wonderful to be able to receive immediate notifications in any situation
What do you like best about the product?
Mobile apps that are easy to use and intuitive are even better. We can also receive alerts based on an incident in our email, SMS and Teams. It helps me keep track of my clients' issues when I'm away from my desk.
What do you dislike about the product?
It has a slight delay between apps on the desktop. It would also be great to publish lists for people who need to see them without needing a license to do so.
What problems is the product solving and how is that benefiting you?
PagerDuty allows you to define groups to manage your team's package. It is a cost-effective solution for organization and helps create widgets quickly. Additionally, PagerDuty allows us to contol the communication bridge and allow people to manage the workflow.
Solve issues with Pagerduty
What do you like best about the product?
Pagerduty is an incident management tool which we use to manage our operational isssues. It has some great features which helps in maanging our number of incidents. Its very easy to use and it provides all the benefits to all the teams without any hassles. We use it daily and love using it.
What do you dislike about the product?
Pagerduty is very intutive to use and helps us to curb all the disturbances which occurs in our operation. we dont face any issues in our daily usage.
What problems is the product solving and how is that benefiting you?
It is really easy to use and set up it can be easily used between teams without any issues. escalations are sent imediately and its very easy to anwser them.
PagerDuty has been an incredible asset in my role managing project flows
What do you like best about the product?
I love it because it helps automate alerts, which promotes timely responses to project issues. And creating workflow automation with PagerDuty is quick and easy to implement. With this tool, automatically escalate to the right people and schedule with ease.
What do you dislike about the product?
Customer support has been very helpful with the onboarding process. So I don't dislike this wonderful software.
What problems is the product solving and how is that benefiting you?
Now, each alert is appropriately managed based on its severity as it solves our problem with incident management and prevents us from missing alerts. Furthemore, navigating between the tools is easy and I can find the tools I need at all times.
Works like a charm
What do you like best about the product?
Previously we were really helpless when an issue occured but with pagerduty it has become really easy to manage incidents with in teams. it helps us gets fast responses it has enhanced our team work. it also allows 3rd party api integrations as well.
What do you dislike about the product?
It has never made us face any problems it works great for me. so no complaints.
What problems is the product solving and how is that benefiting you?
With pagerduty our response time has enhanced significantly it has really helped us in making us more productive. Incident management just works like magic on this.
Never miss any critical alerting
What do you like best about the product?
I have been using PagerDuty for almost 7 years. It helps us in scheduling On call shifts with ease and override the schedule anytime you want. The most important thing is the alerting. PagerDuty never fails to alert any critical situations in production environment. I can acknowledge the alerts anywhere. It does not matter if you have internet connectivity, you can get alerts in all forms.
What do you dislike about the product?
Nothing I could think of right now.Please keep developing the product.
What problems is the product solving and how is that benefiting you?
I need to get into the system to see what is wrong. Instead, I can address the problem when PagerDuty alerts me.
A Game Industry Perspective on PagerDuty's Incident Response Solutions
What do you like best about the product?
As a SecOps professional in cybersecurity, I find PagerDuty to be an indispensable tool for enhancing our incident management efficiency. Its ability to swiftly aggregate alerts from various monitoring systems allows for quick identification and response to potential security threats, a critical feature in the fast-paced cyber environment. The platform's robust integration with a wide array of security tools centralizes alerts, facilitating easier management of security incidents. One of the standout features is the automated escalation policies, which ensure that critical alerts are promptly escalated to the right personnel, effectively minimizing response times and preventing potential security breaches from escalating. Additionally, PagerDuty's customizable alerting systems are invaluable in a SecOps setting, allowing alerts to be tailored based on severity or type, ensuring focused attention on the most critical issues. The reliable on-call scheduling feature ensures continuous coverage, which is essential for maintaining round-the-clock security.
What do you dislike about the product?
As a SecOps professional in cybersecurity, one notable limitation I've encountered with PagerDuty, particularly in its standard tier, is the lack of alert grouping. This feature is crucial in efficiently managing the volume of alerts generated. Without alert grouping, we often receive a high volume of alerts for the same issue or action, which can lead to alert fatigue among team members. This not only makes it challenging to quickly identify and respond to genuine threats but also increases the risk of overlooking critical alerts amidst the noise. The absence of this feature in the standard tier means smaller teams or organizations with budget constraints cannot benefit from this essential functionality, which could significantly streamline their incident response process. Implementing alert grouping in all tiers of service would greatly enhance the utility of PagerDuty for a broader range of users, especially in high-alert environments like cybersecurity.
What problems is the product solving and how is that benefiting you?
Cyber security incident response managment between IT, DevOps and SecOps
Incident Management
What do you like best about the product?
Its a great incident management tool. Its integration with other tools such as ticketing systems etc is also very helpful. It provides help oin making your process more automated then manual.
What do you dislike about the product?
The customization options are not that goood its easy to use and has a good ui as well but still its not that easy to understand for beginners.
What problems is the product solving and how is that benefiting you?
Its incident response mechanism is super helpful the system alerts the relative team members. pagerduty has heped us reduce our time for some processes and now it has helped us streamline our workflows.
Great for integration
What do you like best about the product?
it is a monitoring tool for us we can monitor all the integration with pagerduty and with this tool we have completely digital as well. The best part about this software is its dashboard it clean and have details about every other integrated tool. Acc to me its a great incident management tool.
What do you dislike about the product?
Its not that easy to use as it doesnt have a good ui according to me the features available are deeply embedded and difficult to find.
What problems is the product solving and how is that benefiting you?
We mostly use it because of incident management it has helped us a lot in decreasing our number of incidents and has also increased our productivity.
PagerDuty Excellence: Transforming Support Operations with Automation
What do you like best about the product?
PagerDuty stands out as a premier incident management and automation platform, and has managed to revolutionize our support area in a very short time. Its solid functions have allowed us to have rapid detection, response and resolution of both critical and lower priority incidents. Using features such as its customizable alerts, its multiple integrations with different platforms and its efficient on-call scheduling, PagerDuty has achieved the automation of our support environment and has reduced our manual efforts. Its easy-to-use interface and mobile accessibility have made PagerDuty an invaluable tool for us, improving efficiency in our support operations
What do you dislike about the product?
While PagerDuty is an excellent automation and incident management platform, an opportunity for improvement lies in improving the integration with Microsoft Teams, fostering a more fluid collaboration and communication experience for users.
What problems is the product solving and how is that benefiting you?
PagerDuty efficiently addresses our critical business problems by streamlining incident management, reducing response times, and enhancing overall operational resilience, ensuring uninterrupted service and customer satisfaction
Jeli makes incident analysis easy!
What do you like best about the product?
I love the Narrative Builder and being able to import selected messages and entire channels from Slack into Jeli. This enables me to easily document what happened and when, and provide links to the actual Slack discussions that took place! I also really appreciate how friendly and available Jeli support is. They are always quick to answer my questions and I have seen many feature requests and the occasional bugs I find addressed very quickly!
What do you dislike about the product?
There are a lot of different fields and places you can put information, and sometimes it can be a little confusing to know the best place to put different types of information.
What problems is the product solving and how is that benefiting you?
Jeli removed the tedius task that was searching around and typing up an incident report in Google Docs, and replaced it with an easy-to-use Narrative Builder that allows Slack messages to be imported and attached to events that are automatically displayed on a timeline! It is much easier to get content together for a prompt incident review.
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