PagerDuty Operations Cloud
PagerDutyExternal reviews
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Great for oncall rotations and alerting.
What do you like best about the product?
Pagerduty enabled our teams to accurately alert on and escalate issues through support tiers and oncall rotations. It is top of class.
What do you dislike about the product?
Escalation policies can sometimes be confusing to set up.
What problems is the product solving and how is that benefiting you?
on call rotation, support escalation, incident management.
Light touch
What do you like best about the product?
Pager Duty is easy to use and only requires a light touch to use.
The User interface is intuitive and requires little effort to use.
The User interface is intuitive and requires little effort to use.
What do you dislike about the product?
TL;DR. The fewer elements in the user interface the better.
What problems is the product solving and how is that benefiting you?
Integration with nagios alerting for operational issues.
PagerDuty
What do you like best about the product?
I like the ability to configure and refine contact options.
What do you dislike about the product?
So far, nothing to dislike. Granted I've spent relatively little time with the product, but so far so good.
What problems is the product solving and how is that benefiting you?
Ensuring that teams are able to catch and troubleshoot issues efficiently and effectively.
New to the Software-It's great
What do you like best about the product?
The ease of use is far and away the best portion for us. Manually overriding schedules from the app is great. We have been using the software for several months now and I don't see us moving away from it. Well done.
What do you dislike about the product?
After 8 weeks of personal use, I have no complaints.
What problems is the product solving and how is that benefiting you?
We needed supervisory staff to be reachable at all hours. This software accommodates that need beautifully.
Recommendations to others considering the product:
It's a great easy to use software. Give it a shot. Our team creates and supports software. This one is a winner.
Easy Peasy Lemon Squeezy
What do you like best about the product?
We really enjoy the ease of use and ease of setup for new users
What do you dislike about the product?
Actually receiving an alert at 2am but that's the name of the game.
What problems is the product solving and how is that benefiting you?
We utilize PagerDuty to handle application monitoring after-hours. When alerts arise our on-call staff are notified.
Pager Duty Review
What do you like best about the product?
Reliable- don't have to worry about the service being down
What do you dislike about the product?
UI can be a tad confusing to use at times
What problems is the product solving and how is that benefiting you?
Tracking support days
Pager Duty makes devops monitoring and alertings great to use
What do you like best about the product?
PagerDuty has a ton of options to customize and set up your alerting needs. We use the built in AWS CloudWatch integration to trigger alerts based on our performance and health monitors, and we've been able to catch and fix problems before our users noticed anything was wrong.
We can set up on call rotations and tiered levels of paging which is great for managing high-availability services and keeping team members sane.
We can set up on call rotations and tiered levels of paging which is great for managing high-availability services and keeping team members sane.
What do you dislike about the product?
I'd like a smart watch integration so my blaring alarm doesn't wake my wife and kids up at 2am! :)
What problems is the product solving and how is that benefiting you?
We monitor several key aspects of our software using AWS. Things like latency, fatals, and health checks. Using Cloudwatch alarms integrated with PagerDuty, our on-call team member is notified as soon as an issue is detected and we can get the solution resolved quickly.
Most of the time, we have a problem fixed before the first user reports can come in.
Most of the time, we have a problem fixed before the first user reports can come in.
Great for on-call work
What do you like best about the product?
PagerDuty is awesome for setting up on-call scheduling and alerting, and tracking statistics
What do you dislike about the product?
Other than the fact of actually having to be on-call, PagerDuty is pretty rock solid.
What problems is the product solving and how is that benefiting you?
Round-robin on-call work within a small team.
Recommendations to others considering the product:
Definitely check out pager duty if you are in need of this caliber software. Even if you aren't go on call, you can still take over and acknowledge and resolve issues.
Can it even get better?
What do you like best about the product?
What I like is that it always works. We have never had an issue with a missed page. We are able to filter messages and create schedules that we never have to update or check on unless someone is on vacation. When that does happen, create a temporary schedule override is super easy. We thought we might have an issue with a customer changing their delivery method which might have meant we could not use PagerDuty for them any more. It was a sad day when we realized and luckily it all worked out that were able to keep using it for them.
What do you dislike about the product?
I wish we could create overrides in the mobile app. Also, I cannot figure out how to filter just my alerts using the PagerDuty Chrome extension...which is super handy by the way.
What problems is the product solving and how is that benefiting you?
We are able to efficiently manage notifications from internal and external sources and know they are going to right person at the right time for fast attention and resolution.
Recommendations to others considering the product:
Use it!!!
Great tool for managing On Call Duties
What do you like best about the product?
That I can schedule my team for on-call rotation and we can easily substitute or swap schedules as need be. I like that there are various levels of events and you can have PagerDuty contact you in different ways depending on the urgency of the event.
What do you dislike about the product?
The scheduler isn't as friendly as I'd like, but I don't have a better suggestion at the moment.
What problems is the product solving and how is that benefiting you?
Knowing who was on call and making sure that they were notified when there were issues.
Recommendations to others considering the product:
In the past we used Google Voice to manage on-call rotation, but it was a manual process to update the individual(s) on call each week. PagerDuty allows us to automate and forget, with notifications as to when we go on call and easy glance to see who is on call.
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