PagerDuty Operations Cloud
PagerDutyExternal reviews
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We are 24*7 on call Infrastructure support.
What do you like best about the product?
I am loving this product and Switching the on call setup on its own after once setup is really cool. Also it will send remainders, before it starts my on call.
What do you dislike about the product?
No issues observed so far. Its very user friendly.
What problems is the product solving and how is that benefiting you?
Setting up the on call for both onsite and offshore model makes our life easy! Setting up the on call and changing the on call persons every day / every week manually.
Recommendations to others considering the product:
This is really an excellent product for the teams having 24*7 and onsite and offshore model !
Awesome Tool!
What do you like best about the product?
Allows integration into Slack and Mobile
What do you dislike about the product?
I don't like the UI for creating Calendars
What problems is the product solving and how is that benefiting you?
Escalation to our remote team. It has allowed us to sleep soundly know that the right people will get notified during off hours.
Wakes me up when it should
What do you like best about the product?
Wavefront integration works nicely. Viewing oncall schedule is intuitive.
What do you dislike about the product?
Web UI can be a little difficult to navigate for some things.
What problems is the product solving and how is that benefiting you?
Forced us to tune our performance metrics more throughly.
PagerDuty is the best Service for managing an On Call schedule
What do you like best about the product?
I liked the ability to manage scheduling and escalations of incidents.
What do you dislike about the product?
It took me awhile to get used to all the terminology. I was confused between the purpose of services vs teams and escalation policies for a bit, until I got the hang of it.
What problems is the product solving and how is that benefiting you?
We are connecting our external monitoring tools, such as DataDog, Pingdom, etc into PD to alert team members to service outages.
Pagerduty is Great
What do you like best about the product?
Pagerduty integrates easily with various network monitoring software and provides us with the ability to be responsive reducing down time. The dashboard is simply and easy to navigate, providing a single pane of glass for you to see what's going on in the network. Configuring schedules is also straightforward and provide flexibility to be as granular as you need.
What do you dislike about the product?
Well there is an extensive documentation library to help you get started, the tool can be a bit difficult to learn. In my experience, once you are past the initial curve, customization and configuration is a breeze. I'd also add that the API and Notification outages are an issue. These outages have been rare but it's a good idea to sign up for alerts from the PagerDuty support site to get alerted so that you are able to notify your team if alerts are impacted.
What problems is the product solving and how is that benefiting you?
The major benefit is reduction in downtime. Teams are able to be more responsive to outages whereas in the past, notification emails from our monitoring systems may have gone unnoticed. This allow us to maintain a high SLA and resolve issues in a timely manner.
Recommendations to others considering the product:
I'd recommend ensure that your alerts within your monitor systems are simplified but detailed. Pagerduty does a wonderful job of sending alerts as needed but you want to make sure you are receiving quality alerts. I'd also recommend taking the time to learn the tool. As I mentioned above, PD offers a high level of customization, take the time to review documentation and play around with the tool before going on call officially.
Pager Duty Review
What do you like best about the product?
What I like best is how easy it is to navigate throughout the app.
What do you dislike about the product?
Off the top of my head, there isn't anything that I don't like.
What problems is the product solving and how is that benefiting you?
It solves the problem of connecting the user who is experiencing the issue to the support center and engineers on call.
I'm new to PagerDuty
What do you like best about the product?
I like how easy it is to use and find the information relevant to my On Call.
What do you dislike about the product?
Still learning to use but so far, nothing.
What problems is the product solving and how is that benefiting you?
We use to efficiently manage notifications from internal and external sources and know they are going to right person at the right time, creating of Reports, balancing of schedule, planning of resources, and contact information.
Awesome Pager
What do you like best about the product?
I Can easy to ligin and check incident updates from customers and reply to them using pager duty
What do you dislike about the product?
mute option was not there when I was out of office hours
What problems is the product solving and how is that benefiting you?
P1 issues turn around time
Recommendations to others considering the product:
yes
Makes team on call/observatory more easier
What do you like best about the product?
Has a ton of options to customize and set up your alerting needs and
The flexibility in scheduling, the reliability of the service, and all of the fantastic documentation and examples for their API. reports are very straightforward and easy to understand.
The flexibility in scheduling, the reliability of the service, and all of the fantastic documentation and examples for their API. reports are very straightforward and easy to understand.
What do you dislike about the product?
I wish we could share the duty with office calendar. It will be cool if it can be super easy to share the calendar with different organization too. IT takes a bit of learning and can be unintuitive at first, but once you understand how they work they make a lot of sense.
What problems is the product solving and how is that benefiting you?
We easily able to rotate our team between different regions. Things like latency, fatals, and health checks. Most of the time, we have a problem fixed before the first user reports can come in.
Great tool for monitoring
What do you like best about the product?
The escalation policies help keep alerts non-obtrusive unless no one answers quickly enough.
What do you dislike about the product?
It would be nice if the Android app had the ability to override DND, or to warn the user if they are oncall but alerts won't sound.
What problems is the product solving and how is that benefiting you?
We have drastically reduced the average time to incident resolution
Recommendations to others considering the product:
try it!
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