PagerDuty Operations Cloud
PagerDutyExternal reviews
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Very useful tool
What do you like best about the product?
Alert management and escalation policies are very important and work well.
What do you dislike about the product?
Incident reports don’t have too much flexibility.
What problems is the product solving and how is that benefiting you?
On call is being managed nicely.
If something breaks, PagerDuty lets you know.
What do you like best about the product?
Every time a service goes down or an application, or even hard down of servers, PagerDuty would inform you right away. This is very helpful for large-scale businesses as it helps you minimize financial loses since you are informed of possible outages before your customer even notices.
What do you dislike about the product?
The only thing I don't like about it is that you would be notified even after office hours specially if you are assigned to get PagerDuty during those hours. Who would want to get up late at night and receive notifications that your system is down, right?
What problems is the product solving and how is that benefiting you?
We are monitoring system health of our servers and making sure that all our applications and services are running. This has been very beneficial for us simply because we are notified is a specific service is not running, this way, we could inform system owners and they could start troubleshooting right away.
Recommendations to others considering the product:
If you need a very reliable monitoring tool, then get this product.
PagerDuty has been very useful not just for me, my team, but for the whole company in general.
What do you like best about the product?
We are getting notified for all possible down times of our servers. You could also set schedule on who would get notified for specific alerts at specific time of the day and day of the week. How cool is that right?!
What do you dislike about the product?
The fact that I will get notified anytime of the day.
What problems is the product solving and how is that benefiting you?
We've been monitoring our internal servers and services, this way, we could figure our if something s not working and we could fix things even before receiving a complain from our customers.
Recommendations to others considering the product:
Try this product which surely does gets the job done. This has been very vital to our business as it surely notify us once there is a down time with any of our systems or servers.
Setup paging for my team
What do you like best about the product?
Easy to setup and change quickly. Good UX and fast.
What do you dislike about the product?
Terminology is confusing. If I did not have an example of another team's setup, I'd be lost. Wish I did not have to ack or resolve all alerts.
What problems is the product solving and how is that benefiting you?
I needed to setup alerting for all of our systems that are just about to go up. I needed to integrate it with NewRelic, email, and slack. It works!
the tool is of great assistance , it helps us to manage SLA .
What do you like best about the product?
the alerting system and the escalation level designed within tool.
What do you dislike about the product?
as of now i don't think i have anything to say ..
What problems is the product solving and how is that benefiting you?
Improved response from team members which in turn helps to deliver the right sla.
Recommendations to others considering the product:
its an awesome tool , which helps you to do your job better with more attentiveness .
Very reliable
What do you like best about the product?
Reliability, configuration and on-time.
What do you dislike about the product?
Nothing as such, has been a good experience overall.
What problems is the product solving and how is that benefiting you?
Business continuity.
work like a machine
What do you like best about the product?
the oncall list and the incident management.
What do you dislike about the product?
the speed of the website, and the resolution ratio is not clearly.
What problems is the product solving and how is that benefiting you?
It helps us accomplish the oncall schedule and reduce our workforce
Highly reliable solution for monitoring production systems
What do you like best about the product?
- Its highly reliable
- Can be integrated into a lot of different systems
- Love the UI interface with Incidents clearly categorized in different buckets.
- Can be integrated into a lot of different systems
- Love the UI interface with Incidents clearly categorized in different buckets.
What do you dislike about the product?
Rather than stating a specific dislike, I would like to suggest that there be a smart time-zone based scheduling page so that teams that are geographically distributed can make the best utilization of their day-time. For example: A person working out of germany can be on-call during his/her day-time and their counterpart in the US can be on-call for the remaining time etc..
What problems is the product solving and how is that benefiting you?
We use pagerduty to proactively alert engineers who are on-call during that time if there are high failure rates, retries, unusual behavior reported by apps running in the cloud. Its highly beneficial when we can discover and fix issues/bugs in production systems well ahead of users seeing them!
Pagerduty has been the single most valuable vendor choice for reducing chaos.
What do you like best about the product?
Pagerduty allows our devops engineers to integrate as many different monitoring systems as needed without increasing the complexity of scheduling or managing on call staff.
What do you dislike about the product?
I wish they would make pricing info for stakeholders easy to find.
What problems is the product solving and how is that benefiting you?
Sla violations have been prevented and we have the ability to report on response times.
I love PagerDuty and I would highly recommend it
What do you like best about the product?
PagerDuty has easy onboarding, and it has easy to use and relevant integrations which were a very important deciding factor.
What do you dislike about the product?
Nothing comes to mind! PagerDuty does exactly what we need it to do, and it does it reliably!
What problems is the product solving and how is that benefiting you?
We need to know immediately if a production environment goes down. Straight up!
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