PagerDuty Operations Cloud
PagerDutyExternal reviews
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My experience using PagerDuty
What do you like best about the product?
I love the amount of stuff that pagerduty can do. I like the scheduling, being able to edit it very easily. What I like most is the live chat. Very informative, kind, and quick response time.
What do you dislike about the product?
I think the layout could be a little more user friendly. It seemed like I had to investigate too much in order to find things that I needed.
What problems is the product solving and how is that benefiting you?
I am currently using it for debugging. The benefit is that I can link it to our chat channel, and be instantly notified if something is going wrong so that I can fix it promptly.
Love PagerDuty
What do you like best about the product?
PagerDuty is customizable which is perfect for our environment.
What do you dislike about the product?
I dislike that we don't utilize all the different modes.
What problems is the product solving and how is that benefiting you?
We use PagerDuty for our after hours "on-call" duties. This allows us to be on top of incidents and get the correct people responding quicker than a call tree or other options.
Very effective notifications
What do you like best about the product?
Tiered level notifications which work for escalations when first level does nto respond
What do you dislike about the product?
Not much to complain about, wold be nice to have one more level of escalation
What problems is the product solving and how is that benefiting you?
Mostly Oncall
Recommendations to others considering the product:
Highly recommend it over other commercial products
Solid and reliable
What do you like best about the product?
pagerduty is super easy to use. When an incident happens, I get a text message and I can quickly respond to the message. It integrates with most tools I use so I can get notification in one place.
What do you dislike about the product?
pagerduty is a solid product. I dont have anything that I dislike about it.
What problems is the product solving and how is that benefiting you?
I get text alerts when an incident happens in cloudwatch or newRelic
Recommendations to others considering the product:
verify that your monitoring tool integrates with pagerDuty (it probably does)
Easy, sipmle, works
What do you like best about the product?
Easy to setup and use. Integrates with other business tools for most productivity
What do you dislike about the product?
The flow of ticketing could be a bit more straightforward and intuitive
What problems is the product solving and how is that benefiting you?
Solving the on-call availability where support can be reached by multiple means all through one interface. Realized that it can easily be done with PagerDuty.
Great collaboration tool for bugs
What do you like best about the product?
The alerts to phone and app are the most beneficial
What do you dislike about the product?
Scheduling backups are cumbersome as there is only a way via workarounds
What problems is the product solving and how is that benefiting you?
Any site outages. 100% visibility once an issue arises
We are using PagerDuty, because of this we have an eye on our servers all the time.
What do you like best about the product?
We are using PagerDuty to monitor our servers like HTTP 5XX, 4XX, CPU Utilization, Memory Utilization, Disk Space Utilization. We are using PagerDuty, because of this we have an eye on our servers all the time.
What do you dislike about the product?
I couldn't find any issue with PagerDuty.
What problems is the product solving and how is that benefiting you?
We are using PagerDuty to monitor our servers like HTTP 5XX, 4XX, CPU Utilization, Memory Utilization, Disk Space Utilization. We are using PagerDuty, because of this we have an eye on our servers all the time.
Recommendations to others considering the product:
PagerDuty is good tool, that you can use to monitor things. We are using PagerDuty to monitor our servers like HTTP 5XX, 4XX, CPU Utilization, Memory Utilization, Disk Space Utilization. We are using PagerDuty, because of this we have an eye on our servers all the time.
Pager Duty provides guaranteed delivery of notification alerts
What do you like best about the product?
Multi-Layered Schedules, these make escalations really easy.
What do you dislike about the product?
Nothing! Everything is easy to use and right there for you.
What problems is the product solving and how is that benefiting you?
Paging multiple people at various times.
Recommendations to others considering the product:
Keep doing what you are doing!
Best on call pager ever
What do you like best about the product?
I love all the features , especially the depth of the problem , I have tried using opsgenie and it isnt as efficient as pagerduty. I loved the extra customization
What do you dislike about the product?
Sometimes can be a bit messy with the overlay
What problems is the product solving and how is that benefiting you?
Paging and incident management is very important and with pager duty the task is almost done very effectively.
Simple to set up, awesome integrations, and just works
What do you like best about the product?
PagerDuty enables your team to setup alerts, on call schedules, escalation paths, run books, and everything you could need to provide themselves with meaningful realtime alerting. Most service offer some way to integrate with PagerDuty, and if they do not you can use their REST API to integrate on your own. Having the ability to be alerted via text, phone, slack, web app, desktop app, chrome plugin, etc. is invaluable when on call.
What do you dislike about the product?
Not much. Make sure when you are doing work you set up maintenance windows so you do not accidentally spam your team. Also make sure you have a way to auto resolve probes if they fail or else you may see your voicemail inbox get filled up pretty quickly.
What problems is the product solving and how is that benefiting you?
Being on call is not easy, but with PagerDuty you can empower your team to set up sensible alerts and react to them when they are triggered. It also helps teams mature as once you support your own software you become more aware of what kinds of important issues exist and need to be solved.
Recommendations to others considering the product:
Make sure that you setup maintenance windows and that your integrations support auto resolve. It is nice to not have to do something because an alert was updated due to it already fixing itself. Take some time to set up run books for people who are on call. You can link the run book urls right in the body of the alert so your team can take the appropriate action.
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