PagerDuty Operations Cloud
PagerDutyExternal reviews
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Pagerduty is the glue that connects all of the moving parts in our after-hours operation.
What do you like best about the product?
Pagerduty can be configured to meet every requirement we have, and the few times I couldn't intuitively discover the options needed, support was able to resolve the issue.
What do you dislike about the product?
Setting up our schedules for the first time took a little effort, but the time invested has payed dividends.
What problems is the product solving and how is that benefiting you?
We're able to handle a variety of incoming channels, including live call routing, and get callers into the right hands quickly.
Recommendations to others considering the product:
Go for it!
Reliable and Flexible
What do you like best about the product?
Ease of integration with other services.
What do you dislike about the product?
It's likely not their fault, but SMS alerts are too expensive.
What problems is the product solving and how is that benefiting you?
App and website error alerts.
The core of our operational support processes
What do you like best about the product?
The flexibility of the platform to meet a variety of alerting use cases across our business.
The UX is clean and relatively easy to follow even for what is a kind of complex and feature rich system.
The ability of the system to reduce the noise for incident responders.
The simple setup of automated escalation policies.
The mobile app.
The UX is clean and relatively easy to follow even for what is a kind of complex and feature rich system.
The ability of the system to reduce the noise for incident responders.
The simple setup of automated escalation policies.
The mobile app.
What do you dislike about the product?
Not a lot to be honest - I'd like more flexibility in the Response Plays feature (one click multi-step actions you can run) to all
What problems is the product solving and how is that benefiting you?
PagerDuty lets us provide 24x7 support coverage without having the scale required to run a fully staffed 24x7 NOC. It ensures that we are on top of incidents before they are reported to us by customers, leading to increased customer satisfaction.
Recommendations to others considering the product:
Take a moment to think about event & incident flows, and the taxonomy of your services. A little bit of time upfront can save a fair bit of frustration and rework once you know more.
Excellent product
What do you like best about the product?
We use PagerDuty as part of our monitoring and incident response stack. It's a very good product and happy with how it integrates with other systems.
What do you dislike about the product?
Nothing so far. Have been very happy with the product.
What problems is the product solving and how is that benefiting you?
Stakeholder option has been good to expand visibility of who is managing alerts.
Abruptly refreshing!
What do you like best about the product?
The notifications for the app. I love the custom audio options that come with the app. All of the audio notifications are abrupt and refreshing. Second I would say the API. I write lots of little scripts for this and that so the API is the best. Oh and the low importance notifications. Being notified not when I'm sleeping is good too.
What do you dislike about the product?
Ehh I'm pretty good with every aspect of the product.
What problems is the product solving and how is that benefiting you?
Monitoring software monitoring monitors have never become so easy. Seriously, sometimes things break and you have no way of knowing without writing a custom script and hooking into PagerDuty.
Recommendations to others considering the product:
Use it to it's fullest because everything it offers is everything you needed.
Make your Alerts more Actionable with PagerDuty
What do you like best about the product?
Pagerduty collects alerts centrally, so that they do not need to be distributed to the e-mail inboxes of every team member anymore.
What do you dislike about the product?
The ability to search through past incidents for keywords is limited.
What problems is the product solving and how is that benefiting you?
Before using pagerduty, the entire team received every alert in e-mail all the time. It was unclear who was working on what and large incidents would flood our inboxes. With pagerduty the alerts are organized into services that clearly show which incidents have been acknowledged. With intelligent alert grouping we are able to group alerts together that relate to a common incident which leads to better problem management, faster MTTR and a happier, more productive operations team.
Recommendations to others considering the product:
A great solution for centrally managing alerts for multiple business units and/or locations.
simple and efficient tool for on-call support
What do you like best about the product?
Easy integration with all the alerts from Splunk, AppD, NewRelic. Maintain primary secondary on call schedule
What do you dislike about the product?
Not the tool but being in on-call is a pain :-)
What problems is the product solving and how is that benefiting you?
We maintain primary secondary on call schedule for our support team
PagerDuty listens to feedback, and has great insight to on-call concerns within the industry.
What do you like best about the product?
Reliable service, clean API, and numerous integrations.
What do you dislike about the product?
Analytics tools still need work, however we are working with PagerDuty on this and they are listening to our feedback.
What problems is the product solving and how is that benefiting you?
Make sure the right people know about issues when they are happening. We have reduced incident volume by 90% since introducing PagerDuty to the team.
PagerDuty makes us look good
What do you like best about the product?
Quick and reliable alarms when urgent tickets are raised, no matter where we are.
What do you dislike about the product?
A lack of consistent SMS and Source Phone number for New Zealand.
What problems is the product solving and how is that benefiting you?
On-Call staff notifications via iPhone push notification, and phone call for urgent server monitoring alarms. The ability to rotate calls between staff is fantastic — if our primary on call staffer doesn't acknowledge an alarm for whatever reason, we can be sure someone on the roster will get the alarm. We use the Slack integration heavily and can easily keep track of exactly how long it takes to respond and resolve an incident, and have been able to use these metrics to significantly improve our response and resolution times.
PagerDuty
What do you like best about the product?
It's hard to pick one thing. Everyone at the company is very supportive and the product is awesome and continues to grow with features, so much so that it's almost outgrow it's name (though I recommend not changing it). It way more that a notification tool, its and event correlation tool, notification tool, Incident Management tool and so much more.
What do you dislike about the product?
Admin reporting, though the support staff are quick to run user reports for you, it would be more useful it I could run my own reporting. Though I'm sure I can create my own reports through the robust API.
What problems is the product solving and how is that benefiting you?
First and foremost it started as a simply notification tool but quickly is growing into an Incident and Event correlation tool
Recommendations to others considering the product:
Consider a PagerDuty owned and develop customer Status Page. There are products out there already but I feel PagerDuty could not a much better job that the products already on the market. I rather have all my notifications coming from the same tool.
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