PagerDuty Operations Cloud
PagerDutyExternal reviews
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Best in the business for handling pages
What do you like best about the product?
PagerDuty gives you all the tools you need to handle pages with an easy to use interface.
What do you dislike about the product?
The customization for schedules can be tedious and annoying.
What problems is the product solving and how is that benefiting you?
We are bringing notifications forward and enhancing communication.
PagerDuty
What do you like best about the product?
Allows quick access and great API for alerting
What do you dislike about the product?
Doesn't have great dashboards for representing stats from a management perspective looking for on-call burn out and things of that nature. We had to leverage the API to build our own dashboards.
What problems is the product solving and how is that benefiting you?
On-call is much smoother now that we have implemented Pagerduty, it ensures our schedules and rotations as well as escalation paths are great
Recommendations to others considering the product:
Better reporting dashboards for managers
Great scheduling system
What do you like best about the product?
Web interface is easy to use. It is great for scheduling jobs across multiple systems that you would normally put into cron. It has support for step functions, retries, etc.
What do you dislike about the product?
While mostly web based, there is still some backend configurations that must happen. I would prefer to be able to easily add nodes through the web console. Setting up authentication can be tricky. Especially when getting more granular with the controls such as allowing certain users access to a project to view but not execute jobs.
What problems is the product solving and how is that benefiting you?
We use rundeck as a replacement to cron jobs. We have many jobs (bash scripts, rake tasks, etc) that need to be ran periodically on short-lived AWS instances. Rundeck allows us to centralize this so that the job only runs on a single server in a cluster as well as centralizing the logging of these jobs.
DeMaro's Pager Duty Review
What do you like best about the product?
Easy to use and integrate with SN
Great Customer and Technical Service
Great Customer and Technical Service
What do you dislike about the product?
Multiple pages for same alert and critical incident
What problems is the product solving and how is that benefiting you?
Alerting offshore and on shore users when a critical incident occurs
Pagerduty is great! But their integration lacks features...
What do you like best about the product?
The fact that I just get called whenever a ticket comes in to our system that we have deemed important enough. I don't have to check my email every time a new ticket comes in after hours to see if it's important!
What do you dislike about the product?
It can take a while to configure all the applications you have, since they're all set up one at a time.
What problems is the product solving and how is that benefiting you?
People all across our IT are automatically on call on a schedule to be notified when important tickets come in to their team. ...And if they don't answer, there's always a backup person that gets notified
PagerDuty has made life with Service now incidents a lot easier
What do you like best about the product?
I like the integration with Service Now the ability to Notify on calls of incidents and the easy of updating tickets for Service now through PagerDuty
What do you dislike about the product?
I do not have any dislikes at this time.
What problems is the product solving and how is that benefiting you?
On call notifications and notifying the correct people and the easy of updating and resolving incidents
Rundeck user for multiple development and production tasks
What do you like best about the product?
Affords ability to provide more granular access to specific tasks than typical access control systems. For example you might need a sysadmin to be able to run a command on a specific subset of servers that requires elevated privileges but do not wish to grant them access to all services in the DC/group.
We can provide non-technical end-users a simple form with drop-down menus to choose settings and set variables for running tasks with no need to understand the underlying scripts.
We can provide non-technical end-users a simple form with drop-down menus to choose settings and set variables for running tasks with no need to understand the underlying scripts.
What do you dislike about the product?
When working with a mixed authentication environment it becomes tricky to configure ssh access/keys/passwords/etc for the same project. Sometimes there's a need to create separate projects just to simplify auth.
What problems is the product solving and how is that benefiting you?
We have the need to provide groups of users with access to only some administrative tasks without providing admin access directly to software, services and servers.
We also use Rundeck for return-to-service jobs. For example based on monitoring alarms for our monitoring systems we send a request to Rundeck to run a job to auto-remediate the issue. This has reduced the number of man-hours spent by our front-line administrators doing repetitive tasks.
We also use Rundeck for return-to-service jobs. For example based on monitoring alarms for our monitoring systems we send a request to Rundeck to run a job to auto-remediate the issue. This has reduced the number of man-hours spent by our front-line administrators doing repetitive tasks.
Recommendations to others considering the product:
If you need a tool that allows you to delegate tasks to groups in a user-friendly way or are interested in return to service automation, Rundeck is a great tool.
The Gold Standard in On-Call Alerting
What do you like best about the product?
Pagerduty is stable, feature-rich, and dependable. All of our other monitoring services have direct integrations with pagerduty, and there's great things like the ability to page through Slack or Email which are crucial for our workflows.
What do you dislike about the product?
Pagerduty's API is incredibly cryptic until you've gotten a hold of the ideas. More/better documentation could help, third-party libraries also fill in a lot of the blanks.
What problems is the product solving and how is that benefiting you?
We use PagerDuty to alert on-call engineers about incidents so that they can respond 24/7 to keep our system online. Event rollups and integrations are crucial to keeping the false-alert volume low.
Recommendations to others considering the product:
Try it, it's 100% worth it and solves our on-call alerting needs. We've not ever been impacted by an outage (though like any service, they've had some, they're short and information is quickly shared).
PagerDuty is one of the most critical pieces of our infrastructure
What do you like best about the product?
We have really appreciated the bulletproof reliability. Since PagerDuty is the last piece in the chain that alerts our staff of critical support and production issues, reliability is essential.
What do you dislike about the product?
Sometimes the UI is a bit confusing, otherwise it is super easy to use.
What problems is the product solving and how is that benefiting you?
Notify on-call support and SRE teams of critical issues.
Pager Duty Review
What do you like best about the product?
We like the cloud-based service for alerting and incident management, the alert calling features, all of the integrations, and escalation management.
What do you dislike about the product?
The AWS Cloudwatch integration functions correctly, but when you receive a notification about, for example, an SQS queue threshold, the pager duty call will read back the title of the monitor, which is usually very cryptic.
What problems is the product solving and how is that benefiting you?
Calling the right company resources when there are system alerts.
Providing a single place to look to see incidents occurring across all of our monitoring solutions.
A low cost solution for a company our size.
Recommendations to others considering the product:
No brainer. Ghost Inspector should be part of everyone's monitoring stack.
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