PagerDuty Operations Cloud
PagerDutyExternal reviews
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Great tool for getting alerted of potential problems with your applications in production.
What do you like best about the product?
It's generally very easy to integrate with whatever monitoring tool you're using in applications running live in production. It's also very convenient how you can setup on-call schedules for the members in your team, with corresponding escalation policies.
What do you dislike about the product?
I don't really have much downsides to share, so far the experience has been generally positive.
What problems is the product solving and how is that benefiting you?
In our engineering team we use PagerDuty to get alerted of potential problems in applications running live in production. We have integrations with multiple monitoring tools like Sentry, TrackJS, DataDog, among others.
Highly recommend PagerDuty
What do you like best about the product?
PagerDuty does an excellent job at notifying us anytime our customers open emergency requests. Rotation schedules and notification alerts are easy to configure and send enough information to support and respond to our customers from any platform. We have never experienced any issues or downtime with their service and have been using them for 10+ years.
What do you dislike about the product?
Haven't really experienced anything negative.
What problems is the product solving and how is that benefiting you?
We use PagerDuty to alert our on-call team of any emergency requests opened by our customers, this allows us to provide support 24/7.
PagerDuty just WORKS!
What do you like best about the product?
PagerDuty is easy to set up, reliable, and expandable.
What do you dislike about the product?
Had some trouble overriding schedules at first. It wasn't as intuitive as I would have liked, but a few tries and now it's no big deal.
What problems is the product solving and how is that benefiting you?
We have at least 4 teams that need to be on call and rotate the on-call duty weekly. We used to have a pager (lame) and PagerDuty makes it super easy to put people in and out of the rotation. We barely ever even think about it anymore. It just works.
Pagerduty is a critical tool for us
What do you like best about the product?
The capability to integrate with many third party tools such as Slack, Icinga, Grafana, Anodot and many others. This allows us to connect and alert in a timely manner when issues appear
What do you dislike about the product?
For the integration keys, seem to need to be attached to an existing user, so actions with that token will be done in name of that user, this is good but not perfect for cases when you need to build bots or similar and not attached directly to an user.
Also, I would like a way to search for incident without having to use the API, that would make our lives much easier
Also, I would like a way to search for incident without having to use the API, that would make our lives much easier
What problems is the product solving and how is that benefiting you?
For SRE alerting, PagerDuty is critical, it allows us to make escalation for specific teams and set up comprehensible on call hours for our engineers.
Recommendations to others considering the product:
Definitely give it a try, if you are managing many resources and production is dead critical for you you definitely should consider
Reliable and easy to integrate
What do you like best about the product?
Integrating PD with in-house monitoring systems is really easy.
What do you dislike about the product?
There isn't a time-zone per user such that I can schedule someone for on-call based on times in their timezone. I have to schedule them based on times for my user's timezone.
What problems is the product solving and how is that benefiting you?
Multi-tiered scheduling for multiple timezones. It's allowed my teams to get more rest.
Recommendations to others considering the product:
Look into what it will take to integrate your monitoring solution with PD's alerting. I think you'll find it almost trivial.
We used PD for last 8 years, even before IBM accuired Kenexa and it made our DBA life easier.
What do you like best about the product?
The ability for DBAs to split 24 hours coverage between three geographycal locations
The ability to have integrations with Slack and email
The ability to involve differnt teams during the troubleshooting of an incident
The ability to have integrations with Slack and email
The ability to involve differnt teams during the troubleshooting of an incident
What do you dislike about the product?
Mobile version lucks on ability of scheduling maintenance mode
What problems is the product solving and how is that benefiting you?
We have alerts from SQL Servers and SQL Diagnostic Manager coming through PD
Very easy to follow the alert. Alerts are always fired on time giving the opportunity to dress an issue
Very easy to follow the alert. Alerts are always fired on time giving the opportunity to dress an issue
Recommendations to others considering the product:
Have a good training with PD
Excellent
What do you like best about the product?
Pagerduty help is to raise P1 incidents and also members from other teams worked collaboratively.
Gained insight on how to develop bots and pagerduty integration.
Gained insight on how to develop bots and pagerduty integration.
What do you dislike about the product?
Sometimes the pagerduty loads very slow but other than its OK. and also some of the features that cannot be integrated to other and also the features.
What problems is the product solving and how is that benefiting you?
All incidents related to high level management(P1 and critical).
Recommendations to others considering the product:
Just go for it.
A good platform
What do you like best about the product?
We can be reached by notification, sms, phone. And we can arrange different tier and teams for incident or event fast respond.
What do you dislike about the product?
The UI of web is a little out of date. And the price is expensive.
What problems is the product solving and how is that benefiting you?
It’s more easy for SRE & CRE team.
Fantastic
What do you like best about the product?
PagerDuty makes on-call scheduling easy. Replaced a physical pager, which was fantastic. Customizable notification options per user.
What do you dislike about the product?
Oncall timeline on mobile is not easy to read, so it takes a few clicks to see who is oncall.
What problems is the product solving and how is that benefiting you?
PagerDuty replaced a physical pager. No more painful swaps or unreliable equipment. Reliability of PagerDuty has never been an issue.
A better pager
What do you like best about the product?
The promptness in all forms (email, sms and the app)
What do you dislike about the product?
It could get difficult to configure pagerduty
What problems is the product solving and how is that benefiting you?
CI/CD
Recommendations to others considering the product:
Easy to implement, easy to integrate and easy to monitor
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