PagerDuty Operations Cloud
PagerDutyExternal reviews
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Best in class service for customer centric Ops teams
What do you like best about the product?
Single pane of glass for alerting and monitoring
What do you dislike about the product?
Postmortem area needs more work, rich text & images
What problems is the product solving and how is that benefiting you?
Increased visibility across the org with regard to uptime and system stability
How using pager duty helped to solve production issues right away
What do you like best about the product?
The ability to integrate with different clients such as Slack or HipChat. The mobile apps, the filtering and different customization options.
What do you dislike about the product?
The only downside of using pager duty is that you have no excuse to miss a production issue!
What problems is the product solving and how is that benefiting you?
We get instant notifications. This helps us to tackle any major issue right away which could cause potential disasters in our application.
Good, having a way to have multiple on-call helps
What do you like best about the product?
Multiple ways to alert.
Currently only person can receive a PD in a group.
Currently only person can receive a PD in a group.
What do you dislike about the product?
Having just one person as on-call, to whom the PD will be sent.
We have a scenario where we need a PD to be sent to two or more at the same time in the same GEO (who belong to same group).
We have a scenario where we need a PD to be sent to two or more at the same time in the same GEO (who belong to same group).
What problems is the product solving and how is that benefiting you?
Internal critical alerts
Recommendations to others considering the product:
A way to alert Multiple ppl for same alert
Pagerduty helps me be proactive in dealing with network issues
What do you like best about the product?
I like how versatile Pagerduty is in allowing me to set up various services to throw a page when necessary.
What do you dislike about the product?
Lack of a PC Based app to allow me to handle incidents directly from my desktop.
What problems is the product solving and how is that benefiting you?
Pagerduty is configured to alert me when critical events occur, it sits on top of other logging and notification systems I have so it alerts me and my team whenever something serious has occurred.
As an engineer that gets woken up at night by this product - its fantastic!
What do you like best about the product?
Intuitive, easy to use interface and a multitude of pre-wired inputs makes it easy to start using Pagerduty and then when you are using it regularly some of the fantastic new features like response plays make it a dream. It really is the best thing to be woken up by!
What do you dislike about the product?
The only negative is the steep cost!!!!!
What problems is the product solving and how is that benefiting you?
On-call rotations, alert aggregations and more recently, assigning alerts to the correct teams
Recommendations to others considering the product:
Just try it! You won't look back
Very useful application for on call person
What do you like best about the product?
Ease of using the app to acknowledge and resolve the issue with a swipe
What do you dislike about the product?
To have the ability to change the resolve back to open
What problems is the product solving and how is that benefiting you?
To support on call responsibilities and it is useful to have the schedule and users under one application
Recommendations to others considering the product:
Use once and will never turn back
PagerDuty is the lifeblood of our organization.
What do you like best about the product?
I run a Client Support team. Getting in contact with the Developers & Operations is essential to our job.
What do you dislike about the product?
Running out of licenses, especially when there are new team members to add to the rotation.
What problems is the product solving and how is that benefiting you?
Accountability; people can't hide from issues because of the visibility PagerDuty provides.
Does exactly what you want, with enough customization and simplicity
What do you like best about the product?
The ease of setting up scheduling for multiple types of rotations (day only, training, etc.)
What do you dislike about the product?
That I write software that pages at all and I have to get paged
What problems is the product solving and how is that benefiting you?
How important scheduling and time management are with PagerDuty teams
Recommendations to others considering the product:
The Notes feature is very difficult to interact with as we use a separate documentation area to track results of pages. When large storms happen, there is no way to aggregate.
Peace of Mind!
What do you like best about the product?
The App and phone calls to my cell phone are the best. If my website goes down I'll get a phone call and the app on my phone will alert me too. Great to have this peace of mind that my sites are being monitored.
What do you dislike about the product?
I can't think of any downside. Works great!
What problems is the product solving and how is that benefiting you?
We're solving the problem of website outages and notifications.
Recommendations to others considering the product:
Get it for the alert phone calls and app.
Best notification software
What do you like best about the product?
Quick email setup from monitoring tools and api for more sophistication
What do you dislike about the product?
Mute function a little challenging to configure confidently.
What problems is the product solving and how is that benefiting you?
Tier 1 alerting for team members
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