PagerDuty Operations Cloud
PagerDutyExternal reviews
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Great incident response and escalation tool
What do you like best about the product?
Excellent for handling on-call rotations and ensuring we are alerted to incidents. Lots of integrations with monitoring tools.
What do you dislike about the product?
There is a steep learning curve for new features.
What problems is the product solving and how is that benefiting you?
PagerDuty has allowed us to create a reliable on-call rotation for production issues.
Pagerduty is very flexible and simple to use
What do you like best about the product?
The UI is fairly intuitive and there is a ton of documentation to help complete common tasks. One of my favorite features is that each person can customize how and when they are notified to what works better for their situation.
What do you dislike about the product?
The only thing I can think of is the PD phone apps (both iphone and android) have notification volume issues. I use an android phone, and I often find that after a PD alert notifies me, my notification volume is at full blast afterwards. This happens on my Samsung Note 9 as well as S8+.
Other team members with Iphones have said they can't figure out how to get notifications in the middle of the night when do not disturb is enabled, and it causes them to not hear alerts in the middle of the night.
Other team members with Iphones have said they can't figure out how to get notifications in the middle of the night when do not disturb is enabled, and it causes them to not hear alerts in the middle of the night.
What problems is the product solving and how is that benefiting you?
Easily get alerted to issues with our AWS infrastructure. The API is helpful for us when we need a custom solution to trigger alerts.
Recommendations to others considering the product:
There's no point in looking at any other service for on call management. Pagerduty beats them all easily.
Tech start up standard in on-call and alerting
What do you like best about the product?
PagerDuty has simple but great alerting mechanisms for managing on-call. You can set schedules and different policies. Slack integration is great and is primary how we interact with the service. It also works with pretty much any third party service to hook into alerting - we have yet to run into any issues there. You can even create simple custom integrations for your in-house alerting using their APIs.
What do you dislike about the product?
The core concepts are still blurry, or too techy in my opinion. The debate for what is a service goes on and on. What really is a service? What is an integration? What is an extension? To this day I can't answer these clearly. It just needs to be simplified with human/business speak.
If you are having an outage on your product, it can be difficult to manage alerts, and can get very overwhelming actually. Apart from just muting things completely, we haven't had a great solution.
If you are having an outage on your product, it can be difficult to manage alerts, and can get very overwhelming actually. Apart from just muting things completely, we haven't had a great solution.
What problems is the product solving and how is that benefiting you?
Manages our on-call scheduling and alerting 24/7.
Great reliable tool, have been using for years
What do you like best about the product?
Diversity of notifications and smart tiers to make it clear who is on call, who is next in line, and what exactly happens during an emergency. Very reliable. We've also been able to adjust very quickly/easily if people leave the company or join the company.
What do you dislike about the product?
We are a very mobile based company; it would be great to have better native support so we could manage services more easily. If you don't use the platform regularly, you tend to forget who is who.... so being able to check-in on an app to make sure everything is current and up to date would be ideal.
What problems is the product solving and how is that benefiting you?
We have confidence now that we'll have proper response time for our production needs. We needed something that we knew would contact the appropriate people through the most appropriate channels. We also needed something reasonably priced for our size business.
Recommendations to others considering the product:
Implement it quickly and see results for yourself as a trial. You'll see that you'd rather be with it than without.
Functionality adequate for our team needs
What do you like best about the product?
It has escalations which helps when I miss pages.
What do you dislike about the product?
When an outage is happening we know about the issue but will get paged/phone repeatedly with the same types of alerts. This is distracting and takes away focus from dealing with the class of issues
What problems is the product solving and how is that benefiting you?
We've been able to respond faster to incidents
Absolutely great
What do you like best about the product?
almost no outages, does not lag in giving out responses
What do you dislike about the product?
User settings navigation could use a little improvement
What problems is the product solving and how is that benefiting you?
on-calls within are teams and our team has become more proactive than reactive
Recommendations to others considering the product:
None.. Keep up the good work
A nice alert monitoring system with lots of integrations
What do you like best about the product?
The best thing with PagerDuty is that it has numerous integrations with our existing apps such as New Relic and Slack, enabling us to establish an immediate response from our support team if anything goes wrong.
What do you dislike about the product?
The system configuration UI/UX could use a little improvement. The setup flow can be a bit confusing at times.
What problems is the product solving and how is that benefiting you?
The multi-tier support schedule is something we didn't realize that we sorely need
Great Service - works flawlessly for years
What do you like best about the product?
We mostly use the incidents/escalation/schedules policies for on call purposes. This is very convenient way of managing shifts for us. We've never had any issues with it and I would recommend it to anyone who is looking for escalation policies management and capabilities.
What do you dislike about the product?
We're not using many of the newer features (around statistics and such), as we're a smaller team we only need the on call escalation policies. I would like to be able to have more team members have the visibility into the incidents without having to get a user account for them
What problems is the product solving and how is that benefiting you?
Incident management and escalation policies.
pagerduty revierw
What do you like best about the product?
I like the way that we can create services, schedules & integrations. I used pager duty in my previous organization and suggested here. Pager duty is a good tool for on call, incident management and root cause analysis using a feature called postmortems
What do you dislike about the product?
Feels like a bit expensive. We can not point a pager duty to our subdomain. Some times pager duty triggers duplicate calls. Except that pager duty is a good tool for on call, incident management and root cause analysis using a feature called postmortems
What problems is the product solving and how is that benefiting you?
we are using pager duty for our on-call purpose. it solved most of our problems. The postmortems are really awesome. We have integrated pager duty with data dog, AWS cloud watch and status page.
Recommendations to others considering the product:
Pagerduty is a great tool for on call & incident management.
PagerDuty is Great
What do you like best about the product?
Love that we have the ability to notify whomever it maybe when we have an outage.
What do you dislike about the product?
Not a lot to be honest - I'd like more flexibility in the Response Plays feature (one click multi-step actions you can run) to all
What problems is the product solving and how is that benefiting you?
PagerDuty lets us provide 24x7 support coverage without having the scale required to run a fully staffed 24x7 NOC. It ensures that we are on top of incidents before they are reported to us by customers, leading to increased customer satisfaction.
Recommendations to others considering the product:
do it.
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