PagerDuty Operations Cloud
PagerDutyExternal reviews
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Fantastic feature set and reliable performance - everything you would want in a service like this.
What do you like best about the product?
The extensive integrations make this service fit easily into our infrastructure. It has been extremely reliable, which is essential for our time-critical operations.
What do you dislike about the product?
The scheduling window is a little tedious to work with if you have multiple schedules.
What problems is the product solving and how is that benefiting you?
Our regular support covers only business hours, but our on-call team needs to be alerted for any critical malfunctions that happen outside of that timeframe. PagerDuty acts as the link between our customers and after-hours emergency support team.
In an industry where fast response time is needed 24/7/365, we were struggling to find a way to let our customers reach us quickly and reliably. PagerDuty allowed us to give our customers one point of contact (Pager Duty) which would do all of the footwork of contacting the person on call.
In an industry where fast response time is needed 24/7/365, we were struggling to find a way to let our customers reach us quickly and reliably. PagerDuty allowed us to give our customers one point of contact (Pager Duty) which would do all of the footwork of contacting the person on call.
Recommendations to others considering the product:
Don't hesitate to dive in! This application can function just with the basics, but it has lots of extra tools and integrations that can allow you to build this out into a robust platform to support your emergency notification system.
Makes Sure Nothing Is Missed
What do you like best about the product?
With Pager Duty, each user can choose how they like to be notified and in what frequency. In addition, with the use of the escalation, no incident goes unanswered, which is the major reason why we moved to Pager Duty. Since moving to Pager Duty, we have not had any case where an incident went unanswered, but plenty where the incident escalated because first and second responders didn't acknowledge the incident for one reason or another.
What do you dislike about the product?
How we do our on-call scheduling is a bit unique, and a lot of is done by using overrides within Pager Duy, which can be done through the UI, but is time-consuming. On the plus side, the API allows you to schedule overrides, so we built a little tool using the API that makes doing these overrides very simple.
What problems is the product solving and how is that benefiting you?
The major problem we are solving is incidents not getting answered, which since moving to Pager Duy, we have had no cases where an incident didn't get responded to.
Recommendations to others considering the product:
Take a look at the API documentation. We were able to automate a lot of our processes using the API, which has been very beneficial. If you don't have developers on staff, you could easily hire an independent contractor to build a little program that meets your needs using the API.
Best and most flexible scheduling capabilities are in PagerDuty
What do you like best about the product?
Flexibility and number of supported 3rd party apps integration.
What do you dislike about the product?
No easy way for one off shift swap for multiple days without using override for each day.
What problems is the product solving and how is that benefiting you?
Shift scheduling and incident escalation workflow.
Recommendations to others considering the product:
A ton of documentations are available. Search before contacting support.
Great for service monitoring
What do you like best about the product?
I really like the mobile app, And the way how can I customise the alert with extra data.
What do you dislike about the product?
Some part of the webpage has bad User Experience like override.
What problems is the product solving and how is that benefiting you?
We monitoring our service status, creating Alerts base on logs. And also tracking how many incidents we had the previous period.
Positive and reliable experience with PagerDuty
What do you like best about the product?
PagerDuty is simple to setup, reliable and capable of meeting needs from simple to complex. It is also easy to expand the configuration to more complex monitoring scenarios as the services being monitored expand and grow.
What do you dislike about the product?
Not much comes to mind, as I think the product is very well focused and suits my needs extremely well. The only thing that would be of benefit to me is to have geographically dispersed monitoring points to help isolate issues that arise from external network connectivity.
What problems is the product solving and how is that benefiting you?
I need 24x7 visibility into the status of certain critical services. I feel confident that my critical services are in the expected states.
Recommendations to others considering the product:
Don't hesitate to the try the service and see it perform in your environment.
Very solid platform
What do you like best about the product?
Nice integration with lots of other ticket product
What do you dislike about the product?
Extremely robotic voice. Sometimes it's very creepy when it announces about detected issues
What problems is the product solving and how is that benefiting you?
Customer Ticketing
Recommendations to others considering the product:
Add easier calendar integration. Every time I need to check calendar I need to go to site and look for my info
PagerDuty is my nightshift
What do you like best about the product?
Customization of alerts, such as which groups receive the alerts. Also, the numerous ways PD will contact the on call engineer to make sure they wake up and pass the call to the backup on call engineer in case the primary is missing their calls, emails, SMSs and so on.
What do you dislike about the product?
Scheduling is a little difficult to understand at first but once you get it, works very well.
What problems is the product solving and how is that benefiting you?
The problem we solved was to reduce the night shift hours for our team. Once we set it up, we basically don't anyone at the NOC full-time. PD will get the right on-call engineer involved as needed.
Recommendations to others considering the product:
Make sure your local monitoring system is well setup. Cleanup false positives and then turn to PD.
Global Media operational incident response
What do you like best about the product?
The fact that I don't really have to think about it, as a manager I know alerts are being triaged correctly; and that I have a easy audit trail in case something needs to be reviewed
What do you dislike about the product?
Granted, we are not anywhere close to completing our journey with the tool but we (I) haven't found any issues with it yet
What problems is the product solving and how is that benefiting you?
Main problem that was solved was escalation process and issue visibility. Audit trail, the previous hodgepodge of solutions was simply unmanageable
We are looking into absorbing triage for multiple teams going forward, we expect to be able to have complete organizational control of event alerting through this tool once that is complete
We are looking into absorbing triage for multiple teams going forward, we expect to be able to have complete organizational control of event alerting through this tool once that is complete
Excellent experience with PagerDuty
What do you like best about the product?
PagerDuty just works! I set it up once and it keeps working informing me about important outages and creating incidents right away. We can sleep better at night knowing that we will be notified when the issue occurs right away.
What do you dislike about the product?
I really have not ran into any cons with PagerDuty. It is that product that just works. I would highly recommend this product to anyone. This is truly a great product! Our company is very happy about getting PagerDuty. One of the best investments that we did. Before, we would not be notified that an issue occurred until the morning. This way we are always updated in realtime.
What problems is the product solving and how is that benefiting you?
It has saved us from countless outages with prompt informing about issues occurring in the real time. When an incident is triggered, It also saves us money from having to hire a separate team or person to monitor the e-mail for incidents. Once an incident is triggered, PagerDuty will first try to contact the level-one on-call usually myself. If I am not available, it would call my manager. So the incident would not be missed.
Recommendations to others considering the product:
An excellent product which works right out of the box! I would highly recommend this product to anyone.
PagerDuty works well!
What do you like best about the product?
Escalation scheduling is easy to setup and the alerting feature makes sure you don't miss a call, text or email.
What do you dislike about the product?
I wouldn't suggest using it for your incident management system, as there are better tools out there that specialize in it.
What problems is the product solving and how is that benefiting you?
We have dozen of teams that are oncall and our critical incident management team uses PagerDuty to contact them. These groups are held accountable, as all groups have escalations up to our CIO. Integrations with products work well, including Salesforce, which is our incident management system.
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