PagerDuty Operations Cloud
PagerDutyExternal reviews
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Great for escalating and managing schedules
What do you like best about the product?
I love the feature that allows me to easily define a follow the sun schedule that keeps my team from having to wake up when there's someone already in an office somewhere, and keeps me from having to manage the schedule at all as it rotates. The team can override and swap as they please and i get a clear view of whose on at any time.
What do you dislike about the product?
waking up for no good reason! Waterfall alerts where you get a billion alerts for the same underlying issue. Not being alerted when someone forgets to turn alerts back on after maintenance.
What problems is the product solving and how is that benefiting you?
We have completely eliminated call-outs during business hours, using follow the sun. As operations manager I can quickly identify my most painful and reoccurring incidents using the new operational review Analytics feature, which has allowed me to show the benefit of investing development time to fix issues that hurt the on-call teams
Recommendations to others considering the product:
The support team are great and there is a lot of knowledge that they can help with when setting up your systems. Also, there is a lot of help articles. Its worth reading up before you implement as you will be able to benefit from a better setup
PagerDuty is the key to keep everything under control
What do you like best about the product?
For over 2 years PagerDuty allowed us to be on top on any issue that can occur on our production and testing environments, helping us to monitor our software and infrastructure with different tools that will trigger alerts at different levels with the provided integrations. Being aware of issues before the customer is a must for DevOps
What do you dislike about the product?
More that a dislike I suggest to improve the mobile app to allow similar functionality as the web portal
What problems is the product solving and how is that benefiting you?
Incident awareness, transparent visibility of incidents within our company, post-mortem manageability, fast response
Recommendations to others considering the product:
PD is always on top of your infrastructure and software incidents that will help you get to a 99.999% uptime.
Simple user interface to acknowledge and handle the real-time incidents
What do you like best about the product?
- Its plugin to all the other softwares like Jenkins, Email, Java REST interface are helpful to automate the process of handling incidents in our software.
- Usage metrics across different projects and users is useful for our team to identify which micro services has majority of the incidents raised.
- Usage metrics across different projects and users is useful for our team to identify which micro services has majority of the incidents raised.
What do you dislike about the product?
- Very rarely I see some of the incidents are missed out at my Level. It gets escalated to next level. I do see that an incident was raised as per PD history, but I didn't receive any call of my cell phone.
- I remember when I had switch cell phone to different service provider, then transferring my PD account was not easy.
- I remember when I had switch cell phone to different service provider, then transferring my PD account was not easy.
What problems is the product solving and how is that benefiting you?
We mainly use to alarm micro services owners when a certain customer issues are noticed in our Product. Also, used in triggering an incident from continuous running automation job thats monitoring the performance of our product or any feature breakage while continuous integration
Recommendations to others considering the product:
Good to use!
Great for emergencies
What do you like best about the product?
The pageout functionality. It really helps our team.
What do you dislike about the product?
Anytime there's downtime. Without it, we can't reliably be on-call.
What problems is the product solving and how is that benefiting you?
It helps our on-call schedule. It allows us to deal with emergencies.
Recommendations to others considering the product:
Learn how to manage schedules in PagerDuty!
A reliable tool in the on-call toolbox
What do you like best about the product?
PagerDuty has a number of features I appreciate -- the apps are intuitive in all the formats I use them in; the scheduling is reliable; and even when PagerDuty has had issues their redundancy has meant I've gotten alerts for my system anyway. Additionally they handle our very complex set-up well.
What do you dislike about the product?
I can get alerts from some apps forwarded from my iphone to my fitbit. An integration for that would be nice.
What problems is the product solving and how is that benefiting you?
Prior to using PagerDuty our tier 1 team was handling on-call notifications by editing the contact file in our monitoring software. PagerDuty was day to that night. After our initial contract was up we tried a different notification software and Tier 1 and engineers began requesting PagerDuty almost immediately. It allows us to have different channels of alerts and to efficiently switch between them -- which the other software didn't have. We can also direct less urgent alerts to appropriate communication tools -- like Slack.
Best on-call experience...
What do you like best about the product?
We heavily use this tool and love it. It offers lots of levels of details, easy to manage rotation groups, and so far had no interruption. Will certainly continue using it internally and externally.
What do you dislike about the product?
Nothing off the top of my head as an immediate concern.
What problems is the product solving and how is that benefiting you?
On-call rotations.
Saved our Bacon
What do you like best about the product?
More than once, the easy alerts have made us heroes (or at least let us avoid being the villains).
What do you dislike about the product?
Really nothing. It is awesome. It does what it is supposed to do and makes us a better team.
What problems is the product solving and how is that benefiting you?
PagerDuty eliminated a bunch of cobbled-together notification schemes.
Pretty cool tool!
What do you like best about the product?
I love the ease of use and the design most. I also quite like that there's a mobile and web version for use.
What do you dislike about the product?
Nothing that I can think of at the moment.
What problems is the product solving and how is that benefiting you?
We've really been able to get a grasp on issues right away. Previously, we've struggled rallying the troops when an incident arises. PagerDuty allows us to act fast on all levels.
Almost as awesome as the Lego Movie
What do you like best about the product?
You can manage your alerts from web or via the phone application. The presentation is fairly straightforward and simple to use, particularly for those late night annoyance pages and half-awake moments fumbling for the phone. The history is easy to find if there are any questions about when a page occurred and who got it. The automated notification of when you go oncall and offcall is just as it should be with no messing about with forwarding another phone number and/or emails. Swapping oncall is easily done for any time frame. Excellent design overall.
What do you dislike about the product?
Finding past oncall dates is less than intuitive. And there is always a wish there was a greater variety of builtin sound choices (foghorn, sonar, whispers, meow, and of course Hells Bells) The largest issue is that there have been problems with the functioning of the phone application on Google Pixel phones for multiple team members. The most common issue is for the phone application to not recognize a pressed button after answering the call. This causes much grief as the call or page then rolls through to the next level. It is unclear what causes the issue or what an absolute fix is for it.
What problems is the product solving and how is that benefiting you?
The pager duty reports have helped management better realize the amount of off-hours activities and the built in escalation procedures have helped other groups with lax standards or weak alerting programs step up to better quality. In particular, because of how well pagerduty manages alerts, groups who write their own monitors now have a better way to interface than using emails or other kludges.
Recommendations to others considering the product:
PagerDuty has a great product with a strong focus and is both simple to use and easy to integrate with.
Really good experience since 4-5 years
What do you like best about the product?
Scheduled maintenance and the easy way to setup
What do you dislike about the product?
nothing right now. I love everything i used with Pagerduty
What problems is the product solving and how is that benefiting you?
pagerduty help us to stay 24x7 up with our platform.
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