PagerDuty Operations Cloud
PagerDutyExternal reviews
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Clear and solid tooling
What do you like best about the product?
We use Pagerduty in our main infrastructure. It never failed on us, is solid and stable. We completely rely on it to know if something's up (or down ;)).
What do you dislike about the product?
No new interested features get released, or at least not that we started using. For example a post mortem reminder or even offering one would be a great addition. However Pagerduty does what is promises and does it well.
What problems is the product solving and how is that benefiting you?
Getting notified when something isn't working properly. We have all kinds of alerting rules setup so we don't get false positives and get notified when we want to.
A Great tool that keeps an eye on our system stability
What do you like best about the product?
Immediate notifications in many different ways
What do you dislike about the product?
The tool satisfies my requirements. Can't find anything that I dislike really.
What problems is the product solving and how is that benefiting you?
Our stability is under control and reaction on the system hiccups increased significantly. As a result, the uptime is affected positively!
Recommendations to others considering the product:
Simply try and you'll be surely surprised with the great quality of the service
PagerDuty help us very much in error detection.
What do you like best about the product?
We have used PagerDuty on a vast scale in our projects. Pager duty helps us very much in getting the alerts and the integrations provided by them are fantastic. In a span of a few days, we have become a fan of Pager Duty.
What do you dislike about the product?
What I don't like about Pager Duty is that it kind of annoys developer in the middle of the night, but that's its job. But we are satisfied in the last, but at the time of call it kind of annoys us. But this is the thing we have deployed it for.
What problems is the product solving and how is that benefiting you?
We are using Pager Duty for Incident management, so we have set up various policies based on those policies we get the alerting in Pager Duty.
Recommendations to others considering the product:
It's good you can go for it.
Awesome tool for OnCall Duty
What do you like best about the product?
PagerDuty is simple, yet a brilliant tool for incident reporting and quick turn-around; quick turn-around is the key success factor in incident handling. It provides you integration with many other incident reporting tools, for example, Slack. A quick access to everything that you need to have beforehand while handling an incident gives you a feel of abundance. Having the links to pre-configured tools that take you directly to the info collected and analyzed by other tools helps in responding and tackling the incident in an agile manner. Thanks to PagerDuty's seamless integration.
What do you dislike about the product?
It consumes lots of data when accessed via mobile.
What problems is the product solving and how is that benefiting you?
Alerts and it's configuration has helped a lot in becoming true agile in incident handling. Snooze feature is good, gives peace while looking into incident details as it avoids escalation up in the chain.
Recommendations to others considering the product:
PagerDuty is a MUST HAVE when you are seriously in the cloud business.
Exactly what we needed for our web-based business
What do you like best about the product?
Being able to create PagerDuty incidents from a variety of different triggers, such as emails from support staff, and automated alarms from AWS.
Being able to set up quite complex schedules to share the load of being "on call" to PagerDuty pages.
Being able to set up quite complex schedules to share the load of being "on call" to PagerDuty pages.
What do you dislike about the product?
The only thing I dislike about PagerDuty is getting paged, and that's hardly the tool's fault!!
What problems is the product solving and how is that benefiting you?
Because our business is online and has customers worldwide, it is crucial that we know about any issues, 24/7. PagerDuty allows us to set up automated alerts for server issues, and also makes it easy for our support staff (who do have 24/7 coverage) to alert technical staff out of business hours.
Recommendations to others considering the product:
Make sure you know how to detect problems, once you do, PagerDuty is perfect for alerting the right people to deal with the problems.
Get all the alerts I want and more...
What do you like best about the product?
PagerDuty is completely reliable; I can't think of a single time when I should have received an alert and did not through PagerDuty.
What do you dislike about the product?
Sometimes managing the rotation is a little hard but it's not impossible
What problems is the product solving and how is that benefiting you?
Always aware of systems issues thanks to PagerDuty.
Recommendations to others considering the product:
We actually integrate pagerduty into internal systems at uber, but that's not an option in the "Do you integrate pager duty...w/any other software"
My recommendations would be that if you want a dependable monitoring solution to alert you when it's important and be a little quieter when it's less important, PagerDuty is an excellent choice!
My recommendations would be that if you want a dependable monitoring solution to alert you when it's important and be a little quieter when it's less important, PagerDuty is an excellent choice!
Pagerduty use for on call DBAs
What do you like best about the product?
Pagerduty allows my team to manage on-call schedules across time zones and makes it easy to manage the on-call schedule on the fly as needed. Pagerduty offers competitive pricing, which makes it easy to manage in your budget. The connectivity to other messaging or event providers means you will get the alert in a way that suits your business operations.
What do you dislike about the product?
Unless you configure your alerts in a lean way, you can suffer from alert fatigue. Pagerduty could do better at how alerts are grouped smarter during a flood of alerts on the same server or service.
What problems is the product solving and how is that benefiting you?
On call schedules are managed well across time zones and the service has good availability meaning we have confidence alerts will be sent to the appropriate engineer or developer.
It also allows managers a better view of incidents and is useful when conducting postmortem reviews when incidents occur.
It also allows managers a better view of incidents and is useful when conducting postmortem reviews when incidents occur.
Recommendations to others considering the product:
There are a few alternatives in the market however the engagement from PagerDuty's team has been very good.
One tool that should be in any startup business
What do you like best about the product?
The simplicity of configuration and setup. Even a simple and straightforward escalation work flow will save businesses a lot of money. Scheduling a maintenance is really good if you know your business release schedules.
What do you dislike about the product?
If there's anything I'd like to suggest is the local usage of phone numbers. As the group of phone numbers are kind of rotating. I have saved a bunch of phone numbers and save it on my phone so I'd know it's a legit call and not some scam looking phone call. However, sometimes phone number would change and so I wouldn't know where is the call coming from.
What problems is the product solving and how is that benefiting you?
Fixing and troubleshooting a web service that times out of or a server error response as quickly as it happened, these are just some of the nightmares to any business with online or ecommerce presence. PagerDuty helps activate teams to start troubleshooting and fixing as fast as possible.
Recommendations to others considering the product:
Be sure to have this application on top of any business with online presence or having a website or application that generates revenue. It's a must to have a monitoring tool. You don't need to be super techy to get this up and running.
Outstanding service that continue to evolve
What do you like best about the product?
PagerDuty has been number #1 in management of paging to all the teams I have managed and it is a pleasure to see them move more towards creating intelligent insights out of the alerts
What do you dislike about the product?
Some of their functions and advanced configurations are difficult to perform in the UI and there are several overlaps which are not obvious.
What problems is the product solving and how is that benefiting you?
Alert management and primarily paging of the right person at the right time. Future goal is to use PagerDuty to have advanced alerting correlation and dependency logic.
Recommendations to others considering the product:
Will solve your immediate need for technical engagment management adn will in the future expand alert coorelation capabilities.
PagerDuty: Always There
What do you like best about the product?
PagerDuty's app is cleanly designed, easy to use, and reasonably complete. The notifications arrive on-time and accurately relay the triggered alert. The UI is sleek, pleasant to look at and right to-the-point. The app rarely, if ever crashes or exhibits reliability problems - a good characteristic to have in a monitoring app. It's a nice warm-and-fuzzy feeling that really helps when you're on-call.
What do you dislike about the product?
PagerDuty's buttons for snoozing and acknowledging alerts overlap. The schedule interface doesn't show what I want to see first - a monthly schedule that looks like a calendar page that shows on-call rotations. I'd like the current list format to stay available for more complex schedules, but I think the default should be something more recognizable and easy to compare with other calendars.
What problems is the product solving and how is that benefiting you?
I no longer have to sort through email, chat backlogs, or write custom tooling to get statistics or information about a given page. PagerDuty has helped us reduce our mean time to response (MTTR) and provide more reliable services by reliably delivering alerts. Organizing and summarizing alerts can be difficult and while PagerDuty does a lot to make this easier, there are some ways I want to query alert history that aren't easily possible without hitting the API. The API could be a bit more consumer focussed and concise. It should be super easy to query for who's on call for a given team and for a given service.
Recommendations to others considering the product:
Organize your alerts well. Only alert on actionable items.
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