PagerDuty Operations Cloud
PagerDutyExternal reviews
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Pagerduty Makes on call rotations easy
What do you like best about the product?
Managing on call schedules via Pagerduty, and having on call responsibility automatically following the schedule. No more people forgetting to switch the on call # to the right person!
What do you dislike about the product?
Incidents automatically resolving at the end of the phone call.
What problems is the product solving and how is that benefiting you?
We are using PagerDuty to ensure all our after hour incidents are handled in a timely fashion.
Does the job well
What do you like best about the product?
works well from the app or web UI, can integrate with other systems, such as Cisco Webex Teams
managing the on-call schedule, e.g. overrides
managing the on-call schedule, e.g. overrides
What do you dislike about the product?
being on-call and getting paged is a bummer
What problems is the product solving and how is that benefiting you?
knowing who is on call for what and when - I can just page the responsible team, and not have to know which person to contact
Common sense DevOps/SRE tool
What do you like best about the product?
PagerDuty allows us to connect critical metrics and uptime monitoring to a blunt instrument which wakes up our IT staff and escalates as necessary. It saves us the embarrassment of finding out about our downtime from our customers.
What do you dislike about the product?
To be entirely honest, I've not found much to dislike about PagerDuty, except perhaps when it's my turn to take the after hours call. :)
What problems is the product solving and how is that benefiting you?
We connect Riemann, Pingdom and other internal monitoring tools to PagerDuty. PagerDuty helps us respond to outages before our customers even know.
Works without issue and new updates are frequest
What do you like best about the product?
I like that it works and we do not really have to worry about it failing to page us in a critical situation
What do you dislike about the product?
This is trivial, but there are some interface options that can get clunky...such as when scheduling an override. But like I said these are trivial and if this is the biggest issue then so be it.
What problems is the product solving and how is that benefiting you?
We are solving the problem where we are unable to schedule our client's paging options within their systems to fit our workflow. With PagerDuty we can redirect notifications and manage them in our own system, in our own way. We also use it to make sure the right people do not get missed on key communications.
Recommendations to others considering the product:
If you need paging, look no farther.
Complete incident management tool, with various integrations, all as SaaS.
What do you like best about the product?
I guess, what I like about PagerDuty is because since they are one of the first SaaS Incident Management and IT Alerting tool, they are almost integrated with any other open source and proprietary tool on the DevOps universe. You can choose your stack freely, without concerning about the alerting integrations.
What do you dislike about the product?
The tool is just a bit pricey compared to the competition and in between offered plans. Organizing the shift table is somewhat frustrating, whenever there is an employee circulation in the teams responsible, we are getting a bit nervous about not breaking the current chain of shifts while making the appropriate changes.
What problems is the product solving and how is that benefiting you?
PagerDuty helps us realize and solve problems that we can not acknowledge quickly without. Sometimes you can miss your SMS or Email alerts, because maybe you are in a theatre or sleeping or your teammate couldn't acknowledge an incident on time, etc.. So, things bounce forward to interested parties depending on the services that is offered. You simply can't miss anything with this tool if it is properly configured.
An indispensable tool for the agile startup
What do you like best about the product?
PagerDuty is reliable and easy to configure. When moving fast and breaking things, we rely on PagerDuty to keep us honest, and sometimes up at night fixing our mistakes.
What do you dislike about the product?
Scheduling staggered schedules for small teams took a little trial and error, but we got it working.
What problems is the product solving and how is that benefiting you?
having PagerDuty relieves developer/ops stress as we know we'll be notified of a problem right away. We can often have fixes out within minutes.
Best Solution for our Needs
What do you like best about the product?
the ease of use is the best asset of this software. This is the best standby solution we have ever used.
What do you dislike about the product?
The only thing I dislike is it lacks the ability to change schedules on the app
What problems is the product solving and how is that benefiting you?
This is the best standby solution we have used. It is well worth it.
Recommendations to others considering the product:
Well worth it
Flawless service
What do you like best about the product?
We have had pagerduty for almost a decade and has never had any issues. I believe there was only one time I did not get a page but I think is was related to the oncall cell phone being out of service range.
What do you dislike about the product?
It was difficult to learn at the time because of so many bells and whistles
What problems is the product solving and how is that benefiting you?
We never miss a call
Recommendations to others considering the product:
We currently do not use PagerDuty to the extent of it's capabilities. It has the ability to do soooo much more.
good integration with other monitor
What do you like best about the product?
I like it very much, it works very well with our current monitor tool, and very rich API that we can code for our needs
What do you dislike about the product?
nothing to dislike, I can't think of it at the moment
What problems is the product solving and how is that benefiting you?
nothing
Pager Duty is very helpful for cisco organization for on call monitor
What do you like best about the product?
Pager Duty alert will call-automatically on-call person. It will indicate shift oncall roster time date month year. This Web-page is very easy understand.
What do you dislike about the product?
I don't have any dislike in Pager Duty tool
What problems is the product solving and how is that benefiting you?
Pager Duty will help for Cisco Webex Organization to monitor shift on-call person. Pager Duty helpful for to reduce time and contacting each person in Monitoring person. It saved the work and time for Montiering sever
Recommendations to others considering the product:
Everyone can use for monitoring purpose
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