PagerDuty Operations Cloud
PagerDutyExternal reviews
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Excellent to use easily
What do you like best about the product?
When ever the jobs fail with in seconds i am receiving call which is awesome and giving a half an hour support for resolving the issues if we skip.
What do you dislike about the product?
I dont have any dislike in using pager duty .We use pagerduty app,web site pager duty and call is very usefull with any dislike
What problems is the product solving and how is that benefiting you?
There are no such problems using pager duty.Immediate call or immediate resolving in pager duty app
Recommendations to others considering the product:
We can use this pager duty very easily and convenient in getting alerts when jobs failed if you missed the call there will be an half an hour time to resolve the issue will be great full to use
Cyber Security Engineer who has leveraged PD as an alerting mechanism
What do you like best about the product?
Simplicity, accuracy, ease of administration, user interface and the documentation
What do you dislike about the product?
It would be great if PD can come with more integration options
What problems is the product solving and how is that benefiting you?
Critical cyber security alerts are coming to phones via PD
Provides better uptime and helps us make our SLAs like nothing else
What do you like best about the product?
I love how easy it is to use Pagerduty. Setting schedules, integrating with 3rd party apps such as checkmk, uptrends, and site 24x7. I also love how the alerting options are versatile. Phone, app, text, email, or all of the above. Its also nice to be able to tier alerts, so we can get low priority emails based on our lower level environments, but have our production environments send high alerts which have an escalated paging criteria.
What do you dislike about the product?
Honestly, there hasn't been much that I dislike about using pagerduty.
What problems is the product solving and how is that benefiting you?
We achieve a better SLA, we increase our uptime. We are also able to solve many problems before our customer support and incident management teams even know there is an issue.
Recommendations to others considering the product:
Take the leap. Get in and do it. This application will save you time in identifying issues with your infrastructure and provide you with quicker times to resolution.
Way Better than AlarmPoint or xMatters or whatever they go by these days.
What do you like best about the product?
Ease of use, intuitive UI, straightforward rules, and integrating it to tools already in use.
What do you dislike about the product?
Not sure yet, I haven't run into any issues.
What problems is the product solving and how is that benefiting you?
OnCall Rotation for a very small team. Benefits is that it does what we want it to do.
Recommendations to others considering the product:
Try it, and integrate it with everything you use.
Simple incident management software
What do you like best about the product?
PagerDuty provides capability for my organization to manage multiple on-call schedules with lots of flexibility. It also integrates well with several tools in our tech stack for seamless notification when problems arise.
What do you dislike about the product?
When a schedule needs to be overridden, I wish there was capability to make the changes in fewer clicks.
What problems is the product solving and how is that benefiting you?
Coordinating on-call schedules and rapid response when there are problems.
PD provides a clear escalation alerting for my department
What do you like best about the product?
I like the ability to link with or be the Google Calendar for on-call schedules.
What do you dislike about the product?
In our environment, Service Now, our group doesn't have a SN assignment group. We have it PagerDuty only integrated with SN only if an assignment group is available. The downside is that updates to the ticket for PD do not update the SN Ticket associated with it.
What problems is the product solving and how is that benefiting you?
We now have a consistent on-call schedule and alerting department wide. Each service in our service catalog can be represented with a clear escalation alert without needing to whom the alert is being sent.
Recommendations to others considering the product:
None
Best escalation software
What do you like best about the product?
Very easy and comprehensive integrations with various other software (Jira, ServiceNow, new Relic etc)
What do you dislike about the product?
I don't think there is anything I dislike in pagerduty. It works very well since we adopted that in our company.
What problems is the product solving and how is that benefiting you?
Escalations for engineers are made easy. It's clean and works well for what we require.
Suits every DevOps Emergency needs
What do you like best about the product?
Pagerduty tool is really helpful for DevOps in emergency needs. It alerts everyone in all timezones with various options.
What do you dislike about the product?
Nothing much to dislike. We liked all the features that Pagerduty provided
What problems is the product solving and how is that benefiting you?
We are solving our needs related to responding to IT emergencies
Great tool for alerting
What do you like best about the product?
The integrations with other platforms make it extremely useful; we use it with New Relic, and also with their generic e-mail integration that allows other monitors to send alerts to a custom email address to trigger an alert. The ability to send voice alerts is very useful for us, as is the mobile app (we use it to check and update the status of an incident when there is one ongoing).
What do you dislike about the product?
Sometimes alert resolutions are delayed, or alerts are queued in a way that i get a second alert about the same issue, despite the fact that I already marked it as resolved. It's a minor issue but it could be improved.
What problems is the product solving and how is that benefiting you?
Pager Duty helps ensure that if our platform experiences an outage or other incident that we get notified about it immediately.
Recommendations to others considering the product:
It seems very simple but it is a very effective tool; it works as advertised and gets the job done.
Always notifies me of issues
What do you like best about the product?
PagerDuty does its main job really well: notifying me of alerts. I have a team of several engineers who are in various on call rotations and I trust PagerDuty completely to alert us if our systems fire off an alert to PagerDuty. The only times I've ever failed to get a notification from them it was because I had problems with cell networks.
What do you dislike about the product?
All the extra stuff. PagerDuty is trying to be a bigger platform and do things other than delivering messages. I'd really love it if they spent more time focusing on core features, like richer on call rotation features and smarter incident identification from alerts, and less time on AI and other nice-to-haves that are not reasons why I use PagerDuty.
What problems is the product solving and how is that benefiting you?
Make sure everyone who needs to know gets notified when there is a problem with our services.
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