PagerDuty Operations Cloud
PagerDutyExternal reviews
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A great tool for infrastructure monitoring and alerting
What do you like best about the product?
Great service for DevOps and SRE. Customizable notifications policy and multiple integrations available.
What do you dislike about the product?
The mobile interface could be improved.
The schedule feature in the web application is confusing and it's pretty easy to make an overwrite in a wrong way.
The schedule feature in the web application is confusing and it's pretty easy to make an overwrite in a wrong way.
What problems is the product solving and how is that benefiting you?
Implement a solid alerting system for our infrastructure and implement on-call rotation very fast with a set of great tools out of the box.
Easy to use and reliable
What do you like best about the product?
I like how easy it is to create on-call schedules that fit our needs, and also the ability to generate alerts by sending an email to a specific address.
What do you dislike about the product?
I can't think of anything I dislike about it. In the past, there were a few key features missing from the mobile app that were only available on the website, but they have added those features to the app in the last few years.
What problems is the product solving and how is that benefiting you?
The biggest problem we've solved is making sure the correct people get notified if there is a problem they need to fix. Now we not only get automated alerts from our servers, but we also have a way for our call centers and other customer-facing teams to quickly notify the correct person if there is an issue that didn't generate a server alert.
Alerting (with out spam)
What do you like best about the product?
redundant alerts and playbooks.
good interface with mobile integration
Integration with slack and others
good interface with mobile integration
Integration with slack and others
What do you dislike about the product?
nothing at this time if I have something will notify
What problems is the product solving and how is that benefiting you?
realtime alerts, avoiding email spam
Effective and thorough for On Call rotations
What do you like best about the product?
Customizable functions to notify right away, Immediately the users, about an incident or a high priority event. Nothing beats their system. Reliable and highly customizable.
What do you dislike about the product?
There are no "mild" incidents, either you get notified that the world is about to end or you don't. Nothing in between.
What problems is the product solving and how is that benefiting you?
On call rotation of 13 developers and two main systems to monitor and administer.
Recommendations to others considering the product:
You should be able to integrate with ETL loads and introduce capabilities to read logs.
No-one likes being woken up by things broken, and Pagerduty helps
What do you like best about the product?
It's easy to setup your schedules so it doesn't wake you at 3am.
What do you dislike about the product?
Often silencing things in pagerduty doesn't silence them on the alerting software.
What problems is the product solving and how is that benefiting you?
I'm not really solving problems with pagerduty as much as being informed of them.
Great
What do you like best about the product?
Calling feature for alerts
the capability of grouping alerts
sending alerts only to specific groups
the capability of grouping alerts
sending alerts only to specific groups
What do you dislike about the product?
changing schedules becomes a bit too hard sometimes
What problems is the product solving and how is that benefiting you?
production issues, impacts and outages
Good services
What do you like best about the product?
Efficiency and have your incidents resolved soon
What do you dislike about the product?
Sometimes the problems with the mobile application bugs
What problems is the product solving and how is that benefiting you?
Servers alerts, datacenters incidents, jira integrations
Good experience over the years
What do you like best about the product?
PagerDuty has been very reliable and does its job well.
What do you dislike about the product?
We would use it more if it were a little less expensive per person. It's annoying that pagination defaults to 5 items instead of 100 (can't this be a user preference?). Also, it's difficult to notify two groups of people of the same incident: if one person from group A acknowledges, it cancels the alerting of group B.
What problems is the product solving and how is that benefiting you?
PagerDuty ruins my sleep. Thankfully, not too often. It works to notify us when our systems have a problem.
Recommendations to others considering the product:
Use the default PagerDuty alert on your sound. If you use something like Red Alert from Star Trek, watching Star Trek will make you jumpy.
It's very helpful to monitor the processes.
What do you like best about the product?
The levels and escalations policies are the best thing. It provides great flexibility.
What do you dislike about the product?
If i just cut an incoming call, due to some reason, Still i keep on getting multiple calls. I think, It'd be better to re-call after a few minutes. There is also another case, when i resolve the PD, But still i get a call, and when I hit 6 to resolve the PD through call, It says "The incident is already resolved"
What problems is the product solving and how is that benefiting you?
We are SAAS based company. Our processes heavily depends on the client side inputs(files) which are consumed by our processes, We don't have any control on the client's input, If the input is wrong, then our process would fail and we want to get notified in such cases.
Recommendations to others considering the product:
I'd highly recommend it for the system where one would want to get notified about the critical application states.
Director of IT
What do you like best about the product?
Its easier to set a pagerduty calender and setup alerting.
What do you dislike about the product?
I wish it has better reporting and dashboard
What problems is the product solving and how is that benefiting you?
24x7 support call
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