PagerDuty Operations Cloud
PagerDutyExternal reviews
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Best Tool for Alert Management and on call support
What do you like best about the product?
1 - The services setup is evry easy
2 - The integration of services with various tools like slack and aws are very convinient and easy to integrate.
3 - The incident history helps in documenting the alerts as well
4 - Easy collaboration with Team
2 - The integration of services with various tools like slack and aws are very convinient and easy to integrate.
3 - The incident history helps in documenting the alerts as well
4 - Easy collaboration with Team
What do you dislike about the product?
The AI feature plan is very expensive in Pagerduty overall the experience is good.
What problems is the product solving and how is that benefiting you?
Being in the Devops Team our main concern is alert and responses monitoring , with the help of Pagerduty we are able to send alert to them and via on call we get the calls as well as notifications in our slack channel that helps in early acknowledgement and resolution of alerts.
PagerDuty Has Transformed Our On-Call Experience
What do you like best about the product?
What i like best about PagerDuty is how reliable and easy it is for managing on-call alerts. The mobile app is super handy, and the customizable notifications make sure i never miss a critical issue. It integrates well with our tools and just works when it matters most.
What do you dislike about the product?
Sometimes the alert noise can be overwhelming, especially when multiple systems trigger for the same issue. It takes a bit of effort to fine-tune alerts and avoid unnecessary pages. Also, the UI can feel a little cluttered a times, especially when navigating schedules or incident history.
What problems is the product solving and how is that benefiting you?
PagerDuty helps us respond to incidents faster by alerting the right people automatically. It reduces confusion during outages, improves team coordination, and cuts down on alert fatigue.
Best tool In market of Incident and On call management
What do you like best about the product?
Its a really good tool which provides very good features like you can create multiple service in pagerduty to mange multiple endpoints alerts also It has good features for on call which allows smooth on call rotation and incident management.
What do you dislike about the product?
Price is bit towards the higher side that be one thing they can make better
What problems is the product solving and how is that benefiting you?
It help us in incident and on call management
A Must-Have Tool for On-Call and Incident Management
What do you like best about the product?
It’s incredibly reliable when it comes to sending real-time alerts for critical issues.
Escalation policies, on-call schedules, and notification flexibility (calls, SMS, email) ensure that the right person is always alerted without delay.
It seamlessly integrates with our monitoring tools Zabbix and and Prometheus, making our incident response fast and efficient.
Escalation policies, on-call schedules, and notification flexibility (calls, SMS, email) ensure that the right person is always alerted without delay.
It seamlessly integrates with our monitoring tools Zabbix and and Prometheus, making our incident response fast and efficient.
What do you dislike about the product?
Nothing to mention at all, its an essential software every enterprise should have
What problems is the product solving and how is that benefiting you?
PagerDuty solves the critical issue of missed or delayed alerts during infrastructure or application failures.
Before using it, we often relied on emails or dashboards, which weren’t reliable outside working hours.
Now, we get real-time alerts with smart escalations, ensuring that incidents are acknowledged and acted upon quickly.
It’s drastically reduced our MTTA and MTTR and brought peace of mind to the on-call team.
Before using it, we often relied on emails or dashboards, which weren’t reliable outside working hours.
Now, we get real-time alerts with smart escalations, ensuring that incidents are acknowledged and acted upon quickly.
It’s drastically reduced our MTTA and MTTR and brought peace of mind to the on-call team.
Incident management made easy
What do you like best about the product?
Pagerduty helps to quickly get notified about incidents and automatically escalates to suitable person as needed. It also keeps track of all actions taken for incident created.
What do you dislike about the product?
Mobile app frequently log off so it needs to be login again to get notified on mobile
What problems is the product solving and how is that benefiting you?
We have a lot of teams involved in debugging issue so in Pagerduty we have defined hierarchy of each type if incident for services where it will escalate incident accordingly.
It saves time and helps solve the incident quickly.
It saves time and helps solve the incident quickly.
PagerDuty Review
What do you like best about the product?
Great Product. Well equipped incident management tool.
What do you dislike about the product?
Not so far. Only need to integrate every team member manually. But still that a one time activity.
What problems is the product solving and how is that benefiting you?
Prefect Incident management tool. Get the accurate incident capture and provide alerts to the exact team members who is responsible for that incident.
Best incident management application in the industry
What do you like best about the product?
Best incident management application in the industry with all the required integration and multiple ways for notifications.
it is very easy to create and track the production incidents.
it is very easy to create and track the production incidents.
What do you dislike about the product?
Slack integration is complex, it does not allow multiple services to be integrated at once.
Also, no direct way to integrate with google chat.
Also, no direct way to integrate with google chat.
What problems is the product solving and how is that benefiting you?
PagerDuty is helping us with tracking and managing our production issues. It gives single view insights for the issues which avoids collecting information from multiple platforms.
Best incident management tool ever
What do you like best about the product?
easy to use and implement,
calling function,
tracking,
easy integration with slack,
service management,
automation action
shift management
calling function,
tracking,
easy integration with slack,
service management,
automation action
shift management
What do you dislike about the product?
few features are paid, that must be included in one plan
What problems is the product solving and how is that benefiting you?
calling when incident created, so it can not miss.
PagerDuty is so awesome product that nobody wants to get notified of any alerts in system
What do you like best about the product?
As the title suggests, PagerDuty is very effectively built in such a way that it doesn't delay alerting on-calls and leadership of incident. Yet nobody wants to get any PD alerts xD. PagerDuty is easy to use which we use on regular basis for reports, retros, etc.
What do you dislike about the product?
Again as said, alerting of any issue is something everyone dislikes - lol. However, I find PD as a very efficient tool for any kind of alerting from any datasource (such as grafana, coralogix, Last9, etc)
What problems is the product solving and how is that benefiting you?
Integrations with multiple applications from different organisation is just awesome. This enables on-call to track all alerts at once place
PagerDuty bailed me out in mission critical services
What do you like best about the product?
I like how pager duty sets up conventions for handling incidents, and the way they expose information to users. In terms of support, it's a relief having a tool like this producing alerts for our services. It integrates out of the box very well with the most recent telemetry tools, and its UI is very intuitive and easy to use.
What do you dislike about the product?
The only improvement I can suggest to PagerDuty UI is a slight improvement in the notes. When acknowledging and troubleshooting an alert it would be useful to tag other people in the notes. The ability to add screenshots would be a plus.
What problems is the product solving and how is that benefiting you?
PagerDuty is helping me being informed about incidents, sort them, or prioritize them, and follow up the troubleshooting. I'm also finding it very usefull to have kind of a knowledge base of how are specific incidents analyzed and solved.
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