PagerDuty Operations Cloud
PagerDutyExternal reviews
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All the detail you need, nothing you don't,
What do you like best about the product?
The product is super easy to set up for an entire team. Scheduling is streamlined and easy to understand. There are no surprises. On the backend, it just works and lets me know when there are issues.
What do you dislike about the product?
The amount of detail regarding each incident could be extended.
What problems is the product solving and how is that benefiting you?
We use it to inform us of degraded performance and unexpected issues with memory, CPU or disk.
Easy setup and reliable
What do you like best about the product?
Service is reliable and product you rely on to notify you
What do you dislike about the product?
Nothing bad or areas I dislike. Yet to find any function I would change
What problems is the product solving and how is that benefiting you?
Pagerduty is being used to provide a full global operation service desk where escalation path have been created to alert based on criticality
Can't live without it
What do you like best about the product?
Instant response to events that would otherwise go unnoticed for too long.
What do you dislike about the product?
Nothing really. I'm not just saying that. I think it is a well thought out platform which is stable and reliable and does exactly what we need it to do.
What problems is the product solving and how is that benefiting you?
We have PD integrated with our extensive Nagios monitoring system as well as various other business related items such as unpaid invoices. The ability to respond to these items immediately, before stakeholders tell us about it is a huge benefit that increases our reputation and trustworthyness.
Recommendations to others considering the product:
This is the right tool to stay on top of your infrastructure. It is affordable, reliable and essential to your stakeholders.
PagerDuty enables my team
What do you like best about the product?
One of the best and most important features of PagerDuty is its scheduler. My team is able to leverage the flexibility and power of the PagerDuty scheduler to manage our on-call rotation. The escalation functionality of the scheduler assures that our team will always be reachable. No more long wait times when we're needed.
What do you dislike about the product?
PagerDuty is a very robust and capable notification platform. Some of that power comes at a cost of complexity. The user interface is quite useful. However, there could be some usability improvements to simplify configuration. Some of the inputs on the UI are not intuitive and could be confusing for first time users.
What problems is the product solving and how is that benefiting you?
The power of PagerDuty is its scheduler and we take advantage of it to great degree. Configuration of multi-person schedule rotation including the ability to make specific overrides for dates and times make PagerDuty a powerful tool. We've leveraged the email integration of PagerDuty to ensure that our team is always reachable, no matter who is on-call and when. This feature alone has made the investment in PagerDuty invaluable.
Recommendations to others considering the product:
PagerDuty's featureset to manage the on-call rotation of teams is fantastic. The PagerDuty scheduler is top-notch and has many useful features, including the ability to intersect specific team members with specific services. With PagerDuty I'm always ensured that the appropriate team support personnel are contacted. And when they're not available, PagerDuty expertly handles the escalation to the next appropriate person. With PagerDuty's email integration feature, we've enabled our users a simple way to contact our team while leverage the power of PagerDuty to ensure the right person responds. This seemingly simple feature alone has greatly improved the team's ability to respond in a timely manner and has increased our user's satisfaction. Additionally, with PagerDuty's out-of-the-box integrations with other platforms, we were able to easily connect to Slack and AWS. Being able to rely upon PagerDuty as an highly available platform has reduced our maintenance and increased our productivity.
Rundeck makes repetition painless
What do you like best about the product?
I'm a big fan of the operations-as-a-service model, and Rundeck is a great front-end, scheduling engine, and driver for that. It's great to be able to give people a button!
What do you dislike about the product?
More of a warning than a dislike: it can take a lot of preparedness and environmental knowledge to properly prepare a Rundeck host. In an environment that has a lot of variation between hosts/networks/datacenters/etc the special-casing required can become difficult. It pays off to make sure targets are properly baselined, there's a centralized authorization mechanism in place, and things of that nature.
Plan ahead, understand what you're deploying, and it isn't an issue.
Plan ahead, understand what you're deploying, and it isn't an issue.
What problems is the product solving and how is that benefiting you?
I've used Rundeck for everything: backups, deployment automation, virtual machine deployment, container creation, therapeutic weekly restarts, sql queries, the list goes on and on. If you can do it from a command line, you can do it in Rundeck.
Being able to give people on other teams a button to use instead of repeatedly asking for an Operations activity is worth its weight in gold. Bonus points for being able to hit that button with APIs as well as the web GUI.
Being able to give people on other teams a button to use instead of repeatedly asking for an Operations activity is worth its weight in gold. Bonus points for being able to hit that button with APIs as well as the web GUI.
Recommendations to others considering the product:
It's ok to take your time to carefully plan out your Rundeck installation. It makes things easier later!
We use it for everything!
What do you like best about the product?
Being able to automate tasks and hand them off to other teams
What do you dislike about the product?
Could do a little work on their AWS setup documentation.
What problems is the product solving and how is that benefiting you?
We automate tasks and put guard rails around them to be able to let out users self serve.
Putting drop downs in place of typing command line options reduces fat fingering mistakes.
Being able to see our full schedule of jobs and being able to reschedule on the fly.
Putting drop downs in place of typing command line options reduces fat fingering mistakes.
Being able to see our full schedule of jobs and being able to reschedule on the fly.
Recommendations to others considering the product:
Great product. You'll do everything with it once you get it working in your system.
Rundeck Enterprise Review
What do you like best about the product?
Ease of Automation, Super friendly UI and hundreds of Plugins. Easy to deploy,
What do you dislike about the product?
Default authentication mechanism for servers
What problems is the product solving and how is that benefiting you?
Using it as an orchestrating tool to automate daily Business As Usual (BAU) tasks. Run ad-hoc commands on servers. Run cron jobs. Run Infrastructure as Code jobs via Rundeck. Run Python scripts. Run PowerShell scripts for user creation. Run PowerShell scripts for creating A and C records in Active Directory.
Rundeck glues my tools together with a simple user-friendly UI
What do you like best about the product?
I use rundeck to pull together my disparate tools and systems using pretty much whatever scripting language I want, across platforms. It integrates with many of my tools and can often be used as a way of allowing us to grant additional permissions to users that they wouldn't have otherwise in a controlled fashion, allowing us to self-service things that we previously had trouble controlling. Plus, just about every facet of the tool is pluggable so we can easily implement our own plugins to extend the tool to do things it can't out of the box. The user interface is simple and intuitive for users, and the RBAC is strong enough for us to grant permissions to users safely and securely.
Users can bring their own scripts, which allows them to reuse existing automation to make the most of their work they've completed already.
Users can bring their own scripts, which allows them to reuse existing automation to make the most of their work they've completed already.
What do you dislike about the product?
The SCM integration is a bit weird and defining jobs in code, as opposed to the UI, isn't something that's quite as easy as, say, bolt or ansible since the jobs are self-contained and can't be broken out across a project. Also due to jobs being self-contained, the SCM integration happens at the project level, with all users in a project sharing a single git branch, which is really annoying for collaboration.
Users can also bring their own scripts, which allows them to bring along all of their accumulated technical debt and build on it.
Users can also bring their own scripts, which allows them to bring along all of their accumulated technical debt and build on it.
What problems is the product solving and how is that benefiting you?
We've migrated off of legacy tooling with rundeck and implemented self-service functionality for a myriad of functions we didn't have available to us prior to introducing the tool into our environment.
Rundeck is a force multiplier for our organization
What do you like best about the product?
Rundeck provides us with the means to safely delegate certain tasks to other teams. It allows us to grant less-privileged users the ability to perform mundane tasks for themselves, which frees up my team for more valuable work. It has changed the way our Operations team functions.
What do you dislike about the product?
I'd love to see a more powerful scheduler. There are certain scheduling problems that we can't overcome by just using quartz cron, so instead we end up making multiple copies of the same job.
I'd also like to see more features targeting Windows users.
I'd also like to see more features targeting Windows users.
What problems is the product solving and how is that benefiting you?
We use Rundeck to automate complex tasks that span across multiple machines in multiple data centers. We use it anywhere from enforcing access controls to removing junk files on our VMs-- all with an audit trail. Having a centralized job scheduler is a very nice touch as well.
Recommendations to others considering the product:
Try out the open source version and see how it goes. Chances are, you'll find that it solves more than the use case that led you to it in the first place.
Fantastic Automation Tool for IT Operations 1
What do you like best about the product?
I love that the tool is so versatile and extensible. We are able to manage every type of end point (Windows, Linux, Appliances, Workstations, etc.) - The tool is agentless which is a huge bonus for us because managing agents sucks.
We have used this to extend functionality into other environments by creating our own plug-ins which are easy to do. We have integrated it with Cherwell, Infoblox, QRadar, you name it!
We have used this to extend functionality into other environments by creating our own plug-ins which are easy to do. We have integrated it with Cherwell, Infoblox, QRadar, you name it!
What do you dislike about the product?
I'd like to see more integrations with big vendors like CyberArk and also more options for SSO Single Sign On (LDAP/AD) - Certificate based authentication. The product continues to evolve so I am sure it won't be long before all of this functionality exists.
What problems is the product solving and how is that benefiting you?
We are using it manage high volume manual tasks like temporary administrator access grants to thousands of workstations all over the state. We use it to manage populate our CMDB hourly as our end points change and move around. We have also integrated it with our monitoring platform SCOM so that we have a more robust recover solution from alerting that comes from SCOM. This has helped us mature our server provisioning and decommissioning process. The list of things we have done with this is a mile long in a little over 12 months.
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