PagerDuty Operations Cloud
PagerDutyExternal reviews
933 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Pager Duty from the perspective of a small IT team
What do you like best about the product?
I like the flexibility of the pager duty platform, It's able to connect to various different platforms of ours.
What do you dislike about the product?
Honestly, I've yet to uncover a feature that I sincerely dislike on the pager duty platform.
What problems is the product solving and how is that benefiting you?
We are a small IT team that doesn't have a deep bench to be staffed 24/7, pager duty allows us to get notified of critical incidents over night and leave the less mission critical ones to the morning.
PagerDuty
What do you like best about the product?
It is very easy to get started. The basics work properly and as you become more familiar you have considerable options for alarm management.
What do you dislike about the product?
I personally did not find any dislikes based on our deployment.
What problems is the product solving and how is that benefiting you?
We are using PagerDuty with our Vaonet Portal to provide alerts to support personnel.
Recommendations to others considering the product:
Ease the pain of handling notifications and escalations.
Great tool for tech engagement
What do you like best about the product?
The phone integration is really what makes this product great. Allows out alerting to quickly engage our tech resources
What do you dislike about the product?
Wish there were more product integrations.
What problems is the product solving and how is that benefiting you?
Tech engagement was ensure with the phone paging method.
Part of a well-balanced incident response architecture
What do you like best about the product?
Extensibility with other platforms makes it easy to use PagerDuty as a single-source of information during incidents which leads to faster time to recovery and more accurate post-mortem reviews.
What do you dislike about the product?
At times, the UI has been difficult to navigate. Sometimes something simple like "remove this user" would prompt you to take action elsewhere first, which would lead to another prompt to take action in yet another place first. I believe some of these UX experiences have been improved lately (e.g., by removing a user you're simply told where that user exists within schedules, allowing you to clean it up later instead of being forced to hunt around) but those types of experiences seem like they'd have been discovered early on in UX testing.
What problems is the product solving and how is that benefiting you?
We use PagerDuty to summon people for emergencies, send automated issues to phones based on criteria and severity, and tie reporting into our availability review.
A required tool for a 24/7 operations/support team
What do you like best about the product?
Probably the most important third party tool we leverage.
Handles real issues with ease, sometimes making us forget how critical of a service it is.
The flow of events is crystal clear allowing users of the service to have no issues with understanding what is expected of them (acknowledge, triage, resolve).
Working on a team that supports all backend engineering for a major application that is used by millions of users can be stressful, but we have peace of mind knowing PagerDuty is always resilient and alerting when we need it to.
Having rules in place to auto-resolve issues is crucial.
Snoozing is vital to when there is an issue that does not have a resolution pending.
Definitely how simple it is to get users set up and embedded into the team/schedule/escalation policy.
The simplicity of integrating with AWS, NewRelic, Slack which are all important applications/services we leverage every day.
The analytics reports are so valuable and simple to export.
Handles real issues with ease, sometimes making us forget how critical of a service it is.
The flow of events is crystal clear allowing users of the service to have no issues with understanding what is expected of them (acknowledge, triage, resolve).
Working on a team that supports all backend engineering for a major application that is used by millions of users can be stressful, but we have peace of mind knowing PagerDuty is always resilient and alerting when we need it to.
Having rules in place to auto-resolve issues is crucial.
Snoozing is vital to when there is an issue that does not have a resolution pending.
Definitely how simple it is to get users set up and embedded into the team/schedule/escalation policy.
The simplicity of integrating with AWS, NewRelic, Slack which are all important applications/services we leverage every day.
The analytics reports are so valuable and simple to export.
What do you dislike about the product?
The fact that the PagerDuty Service features can't be intertwined with the Escalation Policy. Just feels like an unnecessary extra configuration.
I wish the mobile app was a little clearer in showing incidents that are high urgency, perhaps bolder font or a label.
The analytics section is a bit clunky and there could be a lot of grooming there to clean up unnecessary data that I don't think there is a valid use case for.
The analytics section sometimes fails to export or does not filter appropriately.
It would be cool if the analytics report could contain graphs or visuals.
I wish the resolution notes had more built around that feature. It would be cool if they went to a centralized place and could be collated.
Sometimes its hard to find certain features or settings, the most recent redesign makes some things hidden that weren't prior.
I wish the mobile app was a little clearer in showing incidents that are high urgency, perhaps bolder font or a label.
The analytics section is a bit clunky and there could be a lot of grooming there to clean up unnecessary data that I don't think there is a valid use case for.
The analytics section sometimes fails to export or does not filter appropriately.
It would be cool if the analytics report could contain graphs or visuals.
I wish the resolution notes had more built around that feature. It would be cool if they went to a centralized place and could be collated.
Sometimes its hard to find certain features or settings, the most recent redesign makes some things hidden that weren't prior.
What problems is the product solving and how is that benefiting you?
Ensures team cohesion and allows everyone to be in the know of status with a few simple clicks of a button.
We are able to work in a unified manner across 3 timezones and over 10 different backend engineering teams.
Responding to incidents more effectively and efficiently.
Reducing redundant areas of troubleshooting, centralizing our flow of AWS -> PagerDuty -> Slack
We are able to work in a unified manner across 3 timezones and over 10 different backend engineering teams.
Responding to incidents more effectively and efficiently.
Reducing redundant areas of troubleshooting, centralizing our flow of AWS -> PagerDuty -> Slack
No more forgetting to rotate oncall
What do you like best about the product?
I like the accountability of acknowledgement and marking resolved.
I like the automated scheduling so there's no more "Who's going to sign up for this weekend"
I also enjoy the variety of service integration options.
I like the automated scheduling so there's no more "Who's going to sign up for this weekend"
I also enjoy the variety of service integration options.
What do you dislike about the product?
Above a smaller user count it can get a little expensive.
What problems is the product solving and how is that benefiting you?
We use pagerduty to automate and add consistency to our oncall process
Key tool in Ops world
What do you like best about the product?
1. Simple to use
2. Easier integrations to other tools like Statuspage, New Relic, Alert Manager etc
3. Service Catalog feature is quite useful especially when you have lots of services and want to know who owns what
2. Easier integrations to other tools like Statuspage, New Relic, Alert Manager etc
3. Service Catalog feature is quite useful especially when you have lots of services and want to know who owns what
What do you dislike about the product?
Like the tool so far; nothing that stands out that says - "I dislike this"
What problems is the product solving and how is that benefiting you?
Oncall, Service Catalog, Auto alerts and remediation once fixed
Recommendations to others considering the product:
Market leaders and best tool available. Its pricey but you get what you pay
Excellent Service and Product
What do you like best about the product?
It's very easy for us to configure and has helped our ops team immensely.
What do you dislike about the product?
searching through incidents could be easier
What problems is the product solving and how is that benefiting you?
We are using them to solve issues our client's servers and other equipment and relay that info to our staff
Recommendations to others considering the product:
Well worth the cost highly recommended, My team uses it regularly, and even when there is issues support is quickly available to assist
PagerDuty Helps Keep Our Systems Going
What do you like best about the product?
PagerDuty is highly customizable and allows you to specify how you want to receive notification. It allows you to set up personal escalation policies. For example, I have it set to first give me a push notification, then text, then phone call. I like how easy it is to integration with different software. Currently we have a few different services connected that can trigger alerts. The price is also really reasonable.
What do you dislike about the product?
Can be a little complicated to learn overall but the complexity allows for more configurability. I wouldn't simplify it, but instead work on ways to help train the user within the app.
What problems is the product solving and how is that benefiting you?
Pagerduty is integrated with out monitoring system. All mission critical alerts that need immediate attention are sent to pagerduty. We also have escalation policies set up so that if the main on-call doesn't respond in time, the next individual will get a notification.
Great product
What do you like best about the product?
Great for real time alerting of system issues
What do you dislike about the product?
Configuration can be repetitive. A bulk change option would be great.
What problems is the product solving and how is that benefiting you?
Real time notification of system issues
showing 131 - 140