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Lucid

Lucid Software

Reviews from AWS customer

5 AWS reviews

External reviews

8,543 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Mani J.

Powerful Visual Collaboration for Modern Teams

  • February 16, 2026
  • Review provided by G2

What do you like best about the product?
The best part for me is the real-time collaboration. Multiple team members can edit, comment, and iterate together without confusion or version conflicts. It really streamlines feedback and keeps everyone aligned.
What do you dislike about the product?
While Lucid Visual Collaboration Suite is powerful and intuitive, there are a few areas that could be improved. The free plan is quite limited, especially for teams that need frequent access. Some advanced features feel better suited to power users, which can make onboarding slower for new or non-technical team members. Additionally, very large or complex diagrams can sometimes feel laggy.
What problems is the product solving and how is that benefiting you?
Lucid Visual Collaboration Suite solves the challenge of translating complex ideas, processes, and systems into clear visual diagrams that everyone can understand. It helps teams work together synchronously and asynchronously on flowcharts, org charts, architecture diagrams, and process maps.

Benefits:

Improves team alignment with a shared visual language

Reduces misunderstandings and rework

Speeds up decision-making by making complex information easy to digest


    Consumer Goods

Streamlines Visualization with Intuitive Features

  • February 16, 2026
  • Review provided by G2

What do you like best about the product?
I like building diagrams with Lucid Visual Collaboration Suite to help visualize different components and systems in my company. I can compartmentalize each pillar of my company, between HR and Finance and Supply Chain and Cybersecurity, for example. Then within each group, there are vendors serving different purposes like active directory and demographic information.

I appreciate being able to create org charts, which makes it easier to understand the relationships inside my company. I also like being able to adjust the size and alignment of items, along with the alignment lines and markers that snap items into position. The initial setup of the Lucid Visual Collaboration Suite was very easy.
What do you dislike about the product?
I don't like needing to switch between Lucidchart and Lucidspark to be able to pan around each project. Being able to pan is especially important when the diagram is very large and text is small, so it is very important to be able to navigate it quickly, especially when on call and I need to point out different points in different areas quickly.
What problems is the product solving and how is that benefiting you?
I use Lucid Visual Collaboration Suite to build diagrams and create org charts, which makes it easier to visualize components and understand relationships in my company. The Collaboration Suite is creating clarity in the structure between organization subunits. It allows my leaders to better understand the inner relationships. It allows me to take ownership of the layout of these org units.


    Airlines/Aviation

Extremely Easy to Use, Modular, and Packed with Features

  • February 16, 2026
  • Review provided by G2

What do you like best about the product?
It’s extremely easy to work with and use. It’s also very modular and flexible across different applications. There are so many useful features, and I haven’t even made it through half of them yet.
What do you dislike about the product?
The integration with some tools, like Jira, isn’t very well optimized. The toolbar could be improved as well, and it would be easier to use if finding templates and other tools were more straightforward.
What problems is the product solving and how is that benefiting you?
It helps with organizational problems by making it easier to keep track of things and create a clear visual representation of everything.


    Raphael O.

Awesome Visual Data Flow Diagrams for Threat Modelling

  • February 16, 2026
  • Review provided by G2

What do you like best about the product?
The fact that I can show a visual representation of the data flow during the security projects I’m working on is awesome, especially for things like threat modelling.
What do you dislike about the product?
I’d like the text overlaying (or overlapping) my diagram to be fixed so I can realign it or move the text around, especially in cases where I imported the code for AI to create the diagram.
What problems is the product solving and how is that benefiting you?
Visual communication matters—every technical team appreciates when a complex task or project is accompanied by a clear visual cue showing the data flow or the technical design.


    Information Technology and Services

Amazing Mind Map for Seamless Ideation and Capturing Thoughts

  • February 16, 2026
  • Review provided by G2

What do you like best about the product?
The mind map is amazing—tap and Enter let me seamlessly ideate and capture my thoughts as they come.
What do you dislike about the product?
I am using the free version so I do not know what are my limitations for now. I have some old mindmaps that seems i can't edit anymore as they were done at the time it was free.
What problems is the product solving and how is that benefiting you?
Allowing everyone to quickly jolt down ideas.


    Asher C.

Enhances Diagrams, Needs More Interactivity

  • February 16, 2026
  • Review provided by G2

What do you like best about the product?
The diagramming tools in the Lucid Visual Collaboration Suite have been very useful for illustrating advanced concepts to coworkers and for interfacing with code. I use the Mermaid diagram features the most, which makes visualizing concepts easy and clear.
What do you dislike about the product?
I wish you could edit or visualize things more interactively in the Lucid Visual Collaboration Suite. Right now, it's just kind of you either have a code or not. Plus, it would be nice if the suite could embed better in Confluence.
What problems is the product solving and how is that benefiting you?
I find the diagramming tools in Lucid Visual Collaboration Suite very useful for illustrating advanced concepts and interfacing with code.


    Keith Z.

Empowers Teams with Interactive Collaboration

  • February 16, 2026
  • Review provided by G2

What do you like best about the product?
I like that Lucid Visual Collaboration Suite is quick and easy to use. I recently had an opportunity to use it, and I literally created the Lucidchart framing in fifteen or twenty minutes right before a meeting, which turned out to be hugely successful. I think it's good for client workshops, and it works very similarly to Mural. By setting up the right framing and using human-centered design techniques, it can create a collaborative experience where we can efficiently gather the best ideas and think expansively as a group. The tool allows everyone to express themselves, sharing their ideas at the same time and helping us compare thoughts, accelerating our teamwork. I also like the smooth initial setup, where I just asked my IT for an account and was instantly able to create new Lucid Charts and share them with colleagues.
What do you dislike about the product?
Its navigation. It feels cumbersome to zoom in, zoom out, move around on the screen. I figured out how to do it. It works, but it still does not feel natural.
What problems is the product solving and how is that benefiting you?
Lucid Visual Collaboration Suite makes work more interactive, gives everyone a voice, accelerates our team collaboration, and lets us quickly express and compare ideas.


    Karamuta N.

Lucid Visual Collaboration Suite: A Great And Robust Tool For Quick And Beautiful Flowcharts.

  • February 16, 2026
  • Review provided by G2

What do you like best about the product?
We use Lucid Visual Collaboration Suite to map out all of the flows for each of different departments in the company in order to have a more effective onboarding and training process for all new employees. Secondly, I like how it allows for a very simple track record for who is responsible for what and where we can improve. Lucid Visual Collaboration Suite is a dynamic tool for creating complex workflows.
What do you dislike about the product?
There is nothing major actually, but maybe a better how-to for new users on best practices for creating flows.
What problems is the product solving and how is that benefiting you?
Lucid Visual Collaboration Suite works so well. It helps us to create flowcharts for each department, so everyone has a concrete foundation for what they are supposed to do and when. Another advantage is that brainstorming with multiple collaborators is impressively simple and visually appealing.


    Harshita N.

User-Friendly with Diagram-Centric Focus

  • February 16, 2026
  • Review provided by G2

What do you like best about the product?
I like the ease of use of the Lucid Visual Collaboration Suite. It's more focused on diagramming than other design tools, which I appreciate. I find it easier to use than other tools like Lido or FigJam. The initial setup was pretty easy too.
What do you dislike about the product?
I think it's not as customizable, which can be an issue when you need to match your other styling. Sometimes, you need it to match your branding, like using a branding kit or selecting and suggesting color palettes.
What problems is the product solving and how is that benefiting you?
I find Lucid Visual Collaboration Suite easier to use than Lido or FigJam.


    Don F.

Simple, Easy to Use, and Effortless Sharing & Export

  • February 16, 2026
  • Review provided by G2

What do you like best about the product?
Simple and easy to use. Can share and export simply.
What do you dislike about the product?
There’s a learning curve, and it may not be a good fit for some people.
What problems is the product solving and how is that benefiting you?
Create flow charts to track progress for projects.