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Lucid

Lucid Software

Reviews from AWS customer

5 AWS reviews

External reviews

8,589 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Nelson S.

Every Business Personnel Customer Interaction Visualization Desire of this Era: LVCS

  • February 18, 2026
  • Review provided by G2

What do you like best about the product?
Automatically visualizing customer service workflows, escalation paths and SOPs is what I ❤️.
What do you dislike about the product?
Gotta nothing to say since Lucid Visual Collaboration Suite accomplishes all my customer service process optimization desires.
What problems is the product solving and how is that benefiting you?
Creating visual guides for new team members is my last know benefit which escalated training and onboarding.


    Sandra K.

Mapping E-Learning Product Features and Courses at Breeze with LVCS - 💯% Recommend

  • February 18, 2026
  • Review provided by G2

What do you like best about the product?
Visualizing learner journeys via UJM facilitated by Lucidchart is what I give a high 👋 since I detect pain points quickly.
What do you dislike about the product?
All has been super 🔥 on my end as E-commerce Content Specialist with LVCS.
What problems is the product solving and how is that benefiting you?
Content planning.

Instructors, learners and stakeholders collaboration.


    Jennifer K.

Template-Rich, Drag-and-Drop Diagramming That Handles Large Diagrams Smoothly

  • February 18, 2026
  • Review provided by G2

What do you like best about the product?
I liked the large number of templates and the ease of drawing in it, in addition to the fact that all graphics and lines can be controlled by drag&drop. Lucid performs well with large diagrams, which is always a concern and an issue with any alternatives.
What do you dislike about the product?
We could use a desktop version and more integration options as my job requires me to use multiple tools together to achieve my objectives.
What problems is the product solving and how is that benefiting you?
Creating diagrams with Lucid makes it easy to link learning objectives to business goals and performance metrics. Another benefit is that I can easily visualize my data with diagrams there, it helps me to compare the data and develop it.


    Juliet C.

Flexible for diagram drawing in a team environment and exporting multiple options

  • February 18, 2026
  • Review provided by G2

What do you like best about the product?
I like that the tool is user friendly and using the drag and drop feature makes creating a diagram a very quick process, which I appreciate. It is great for both professionals and beginners alike and I also like the ability to export the visuals to multiple formats.
What do you dislike about the product?
I currently don’t have anything negative to say, for me the charts I’ve been creating are so nice to look at and good for presentation.
What problems is the product solving and how is that benefiting you?
Visual collaboration with teams feels natural in real time and its very useful for process mapping and the charts help with aligning service delivery teams because of how efficient it makes our workflow.


    Owen N.

Flexible and Efficient Diagramming with a Superior UI for Quick Flowchart Designing

  • February 18, 2026
  • Review provided by G2

What do you like best about the product?
It’s flexibility is a key factor allowing us to create a range of professional diagrams and work flow processes with a lot of editable functions. It helps make diagrams so easily and it is efficient to use.
What do you dislike about the product?
The free version does not have many templates as user requires but it boasts a much more superior UI for quick designing though.
What problems is the product solving and how is that benefiting you?
The ability to customize charts and graphs in many ways makes Lucid Visual Collaboration Suite a great tool for diagramming and documenting complex data flows throughout a project workflow.


    George Y.

Lucid Visual Collaboration: Intuitive Interface and a Huge Library of Shapes to Create Great Charts

  • February 18, 2026
  • Review provided by G2

What do you like best about the product?
Lucid Visual Collaboration has an easy to understand interface that makes it simple to make proficient looking outlines and flowcharts and I like the huge library of layouts and shapes, and a hearty arrangement of customization choices.
What do you dislike about the product?
There isn’t any issues with the software it has all the features and functionalities that I need for my job.
What problems is the product solving and how is that benefiting you?
The creation of important workflow process maps and charts assist with the implementation of core business functions.


    vishwas R.

Effortless Visual Collaboration with Unmatched Clarity

  • February 18, 2026
  • Review provided by G2

What do you like best about the product?
I use Lucid Visual Collaboration Suite for process mapping, workflow design, and visual collaboration across IT environments. I like how easy it is to turn complex ideas into clear, shareable visuals. I also appreciate how Lucidchart and Lucidpark function together as a single suite, making the experience seamless.
What do you dislike about the product?
I think there could be improvements in advanced formatting and customization for very detailed diagrams.
What problems is the product solving and how is that benefiting you?
I use Lucid Visual Collaboration Suite for process mapping and workflow design. Lucid solves miscommunication and lack of clarity around complex processes, turning complex ideas into clear visuals.


    Madis l.

Effortless Design and Collaborative Power

  • February 18, 2026
  • Review provided by G2

What do you like best about the product?
I use Lucid Visual Collaboration Suite mostly for designing software systems and architecture, and it helps me collaborate and share my ideas effectively. I really like the design and simplicity of the user interface; it makes the software extremely easy to use without needing prior training. The free features make the whole suite usable, as I'm not forced to buy the premium for usability but rather for extra helpful features. The core being free allows people to test it as well. Containers in Lucid Visual Collaboration Suite nicely automatically adjust, helping me organize different components in different boxes. The flowchart arrows adjust themselves perfectly, creating a tidy feeling, and creating these schemas doesn't take long. The initial setup was super easy, with no complaints.
What do you dislike about the product?
Sometimes the container feature is buggy and moving them around causes the directional arrows between containers or elements to disappear.
What problems is the product solving and how is that benefiting you?
It helps me organize by automatically adjusting containers and flowchart arrows, creating a tidy design quickly.


    Abhishek S.

Intuitive Tool Enhancing Real-Time Collaboration

  • February 17, 2026
  • Review provided by G2

What do you like best about the product?
I use Lucid Visual Collaboration Suite primarily for process flows, process maps, and requirement discussions. I like that the interface is very simple and intuitive, which makes it easy for my business stakeholders to collaborate and contribute. The real-time editing feature is great because it allows diagrams to be updated during discussions, so I don't have to wait for the meeting to end before making updates. It's a nice collaboration tool that has made my workshops more efficient. The setup was pretty easy, which was also a plus.
What do you dislike about the product?
Sometimes for heavier diagrams like architecture discussions, formatting does not remain consistent. Even selection of part of diagram to copy to another page is a bit tricky. But it’s primarily for heavy diagrams.
What problems is the product solving and how is that benefiting you?
Lucid Visual Collaboration Suite simplifies stakeholder collaboration with its intuitive interface and real-time editing. I can update diagrams during discussions, eliminating the need to wait until after meetings.


    Mutembei A.

Lucid Visual Collaboration Suite....Simple And User-Friendly Tool for Mapping Complex Flowcharts.

  • February 17, 2026
  • Review provided by G2

What do you like best about the product?
Lucid Visual Collaboration Suite is great for complex flowcharts or when you don't know exact flow yet and need to think it out as you are creating it. It is a great way to get ideas down either in real-time or at the convenience of each user. Lucid has a simple and user-friendly interface making it super easy to learn and understand.
What do you dislike about the product?
The scrolling function is not responsive at times.
What problems is the product solving and how is that benefiting you?
Lucid Visual Collaboration Suite is much more user-friendly and easier to use. With it, I can easily build a chart, and I like how it shows the process in details from the beginning to end.