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Lucid

Lucid Software

Reviews from AWS customer

5 AWS reviews

External reviews

8,543 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Filomena R.

The Pool of Shapes and Symbols is Huge Facilitating Fast Diagramming for Visual Understanding

  • April 24, 2026
  • Review provided by G2

What do you like best about the product?
The huge library with custom templates and shapes helps easily start a flowchart or diagram and hugely differentiates Lucidchart from other similar tools that don’t have such wide variety. Additionally, it supports real-time collaboration and allows us to export the diagrams in multiple formats making it a truly complete tool.
What do you dislike about the product?
There is hardly anything to dislike about the Lucidchart features that I have used everything works well and the results are amazing.
What problems is the product solving and how is that benefiting you?
Lucidchart allowed me to create campaign execution workflow flowcharts mapping the campaigns into a continuous chain of activities which helps us to easily follow progress and track where each campaign stands.


    Rafael M.

Sufficient for Designing Complex Flowcharts Quickly Mapping Direction of Data Movement

  • April 24, 2026
  • Review provided by G2

What do you like best about the product?
Lucidchart offers a drag-and-drop feature that makes it easy to work with and manipulate different shapes, lines and arrows which makes it great fir creating both small and large flowcharts and diagrams.
What do you dislike about the product?
Not a major con but there are some newly published stencils for cloud vendors that have not been added yet but I know its an ongoing process.
What problems is the product solving and how is that benefiting you?
Lucidcharts greatly helps in creating incident response flowcharts mapping the structured process followed when a security incident occurs making sure we are able to respond quickly and consistently to threats.


    Laura K.

Lucidchart: Very Clean and Organizable Workspace Making Diagram Creation Purely Straightforward

  • April 24, 2026
  • Review provided by G2

What do you like best about the product?
Lucidchart is the best tool for creating process maps, data flow diagrams and flow charts that I would recommend to anyone who has to do similar diagramming tasks because of the variety of templates, shapes and connectors that it provides.
What do you dislike about the product?
Lucidchart has been the most reliable tool for diagram creation functioning without any problems and giving out professional results.
What problems is the product solving and how is that benefiting you?
I create data flow diagrams with Lucidchart showing how data moves through our database which help teams understand how raw data is prepared for analysis in a structured pipeline.


    Harshal Jethwa

Collaborative diagrams have improved our architectural design and saved significant team time

  • April 24, 2026
  • Review provided by PeerSpot

What is our primary use case?

My main use case for Lucidchart is creating diagrams, architectural diagrams, charts, and visual thinking tools, including system flowcharts.

A specific example of a diagram I've created with Lucidchart is AWS and Azure system design diagrams, microservices architecture, flowcharts, CI/CD work topology, and server diagrams.

What is most valuable?

The best features Lucidchart offers include a drag and drop editor for easy diagram creation, real-time collaboration where multiple users can edit at the same time, templates with shapes and icons, integration with Slack and Jira, and cloud-based accessibility without requiring downloads.

Real-time collaboration and templates have helped my workflow by allowing easy creation where multiple users can work on the same diagram simultaneously.

Lucidchart has positively impacted my organization because it makes our work easy and allows us to create diagrams efficiently. Additionally, the pre-built templates for code enable integration with different tools.

We saved our team time by 20-30% and made our work considerably easier.

What needs improvement?

Lucidchart can be improved as it has some limited free plans with certain features unavailable in the free tier. It can be expensive for team work and is not as effective for code-based diagrams.

For how long have I used the solution?

I have been using Lucidchart for six months.

What do I think about the stability of the solution?

Lucidchart is stable.

What do I think about the scalability of the solution?

Lucidchart's scalability is good.

How are customer service and support?

Customer support is good.

I would rate the customer support an eight on a scale from one to ten.

Which solution did I use previously and why did I switch?

I have not used any other solutions before Lucidchart.

How was the initial setup?

My experience with pricing, setup cost, and licensing is that it is cloud-based, so no setup is required. Currently, we are using a free plan.

What about the implementation team?

My company does not have a business relationship with this vendor other than being a customer.

What was our ROI?

I have seen a return on investment as 20 to 30% of our time is saved.

What's my experience with pricing, setup cost, and licensing?

It is cloud-based, so no setup is required. Currently, we are using a free plan.

Which other solutions did I evaluate?

I have not evaluated other options before choosing Lucidchart.

What other advice do I have?

My advice for others looking into using Lucidchart is that if they want a solution where they can create a free diagram, work in a team, present system diagrams, and want a free plan with a click for a diagram as code, and seek a collaborative diagrammatic tool for creating system design workflow and architecture visualization, they can use this tool. I rate this product an eight out of ten.


    Elle M.

Excellent Experience Creating Professional Diagrams for Business Environment

  • April 24, 2026
  • Review provided by G2

What do you like best about the product?
Lucidchart is very convenient to use with an intuitive workspace and the drag-and-drop of shapes that makes composing diagrams very easy and I have the tool integrated with other productivity tools to easily access the diagrams for presentation.
What do you dislike about the product?
I have nothing to complain about Lucidchart, so far so good and it offers a lot of tools that make diagramming tasks pretty fast.
What problems is the product solving and how is that benefiting you?
Lucidchart gives me all the tools I need to create project delivery lifecycle flowcharts visually mapping the full journey of a project in a connected sequence of real execution stages to maintain clear visibility across all project phases.


    Akilah T.

Definitely the Fastest in Diagramming Providing The Best Drag and Drop Interface for Various Objects

  • April 24, 2026
  • Review provided by G2

What do you like best about the product?
Lucidchart has quite a lot of icons, shapes and templates that allow for quick diagramming and so far I have had a good time creating diagrams for business processes that I present at a more professional level.
What do you dislike about the product?
There are no usability issues faced when using Lucidchart it is definitely quick for creating diagrams.
What problems is the product solving and how is that benefiting you?
Lucidchart helps create customer onboarding flowcharts representing the real step-by-step journey of bringing a new client into successful product adoption to ensure every onboarding stage is completed effectively.


    Christine K.

Bloody Checkmate with Drag-and-Drop Diagramming with personalizable Templates and AI Productivity

  • April 24, 2026
  • Review provided by G2

What do you like best about the product?
Bloody checkmate for the following Reasons,1:The cult classic interface with drag and drop effectiveness for seamless collaboration on diagramming.2:Personalizable templates to tailor to my daily diagramming needs.3:AI productivity that boosts my workflows.
What do you dislike about the product?
It shines with AI productivity that boosts and streamlines my workflows.
What problems is the product solving and how is that benefiting you?
It's my bloody checkmate that shines with Cult classic interface with drag and drop interface for seamless collaboration to create stunning diagrams.Personalizable templates to meet my daily diagramming needs and lastly AI productivity that boosts my workflows.


    Nicole M.

My heartbeat with Killer Interface & Feature-Rich Diagramming with Elephantine Extensible templates

  • April 23, 2026
  • Review provided by G2

What do you like best about the product?
It's my heartbeat with elephantine templates all extensive to meet my diagramming needs.I love it for Killer interface with intuitive drag and drop tool that makes collaboration on brainstorming seamless and efficient.I like it for feature-rich visualization tools that helps to tranform my diagrams into professional yet eye catching presentations with step by step flows for everyone to understand.It's keen with seamless intergrations to Slack that fosters team discussion and in long run team productivity.
What do you dislike about the product?
It just phenomenal with seamless intergrations to foster team discussions and team productivity on the long run.
What problems is the product solving and how is that benefiting you?
My heartbeat with elephantine templates extensible to meet all my diagramming needs.Love it for killer interface that makes interdepartmental collaboration to build and visualize on workflows.One of my favorite is process mapping and seamless contribution to process documentation.I like it for seamless intergration to Slack for team discussions and team productivity.


    Stephanie M.

I Buck for it's Ultrafast,No-Fuss Diagramming with Highly Customizable Templates to suit my Needs

  • April 23, 2026
  • Review provided by G2

What do you like best about the product?
I buck for it's ultrafast performance,no-fuss UX with creating of versatile diagrams resulting into cutting-edge Org charts,flowcharts and captivating presentations that my clients and stakeholders admire.I love it for ratorius of templates extemely customizable to meet all my daily workflows needs.Exceptional support that i got was amazing although drag and drop interface makes it effortless but support was nice.
What do you dislike about the product?
I thank for it No-fuss interface making cross functional collaboration possible.
What problems is the product solving and how is that benefiting you?
I buck for it's no-fuss interface,Ultrafast performance with versatile diagramming and effortless cross fuctional collaboration for captivating presentations,Org charts and flowcharts that even my client are proud of.I salute for seamless intergrations to Google drive that makes online collaboration so effective and secure storage of my work.Great for monstrous of customizable to meets my daily process mapping and diagramming needs.


    Ruth F.

A great tool for building diagrams and flowcharts

  • April 23, 2026
  • Review provided by G2

What do you like best about the product?
I like the ability to create digestible flowcharts to document various processes and being able to map a process which is easy to follow.
What do you dislike about the product?
The customer service is not fast otherwise it is easy to select objects from the database and set up the relation between them.
What problems is the product solving and how is that benefiting you?
It allows me to create in depth diagrams of my network with details and visually appealing graphics and also helps me to detect opportunities by mapping any process and activities of my customers.