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Easy to Use and Highly Customizable
What do you like best about the product?
There is a lot of customizable options and is easy to use
What do you dislike about the product?
I do not like how long it takes for searches, or that it you don't get a list of devices you can click on, then click on another. You have to start a new search every time.
It would also be helpful to have similar functions to Screen Connect, like the link to phone/CW View, where you could connect to a user's mobile phone camera to look at things on site with them. Or to improve the function of being able to connect to a new computer by having them go to a website, we give a code, and then we connect to them with Admin capabilities. That's often needed but the Admin part does not work for ours. We can only seem to connect as a regular user.
Although I am not familiar w/ the pricing end, it seems like a good value relative to programs with similar functionality.
It would also be helpful to have similar functions to Screen Connect, like the link to phone/CW View, where you could connect to a user's mobile phone camera to look at things on site with them. Or to improve the function of being able to connect to a new computer by having them go to a website, we give a code, and then we connect to them with Admin capabilities. That's often needed but the Admin part does not work for ours. We can only seem to connect as a regular user.
Although I am not familiar w/ the pricing end, it seems like a good value relative to programs with similar functionality.
What problems is the product solving and how is that benefiting you?
It has helped with our printer deployment management and to be able to organize our clients so that we could use scripts or install apps to specific clients as they prefer.
The alerting system is a nice added functionality as well.
The alerting system is a nice added functionality as well.
Fast, Clear UI and Seamless Apple Business Manager Integration
What do you like best about the product?
The UI is easy to grasp, and the features are presented clearly without an overwhelming amount of fluff. Integration with Apple Business manager took a bit to get rolling but once we're were there, it was seamless. It loads very quickly, don't have to refresh a bunch of times. Pricing is competitive, you definitely feel the value once you're using it on a day-to-day. Haven't really been able to delve to deep on the AI side of things unfortunately, too early in adoption to comment.
What do you dislike about the product?
Support has been hit or miss. Too many L1 checks - we're technicians running this thing, we don't need to cycle through rudamental checks to identify a source to the problem, though this is not a reflection on the app.
I feel the ticketing app could have better defined features that are easy for a non-technical person to understand.
I feel the ticketing app could have better defined features that are easy for a non-technical person to understand.
What problems is the product solving and how is that benefiting you?
The RMM features are excellent. Automation library is effectively replacing Intune. It deploys faster, is more responsive and the remote tool handles like a luxury car. We're able to delivery faster more effecient support as a result.
Intuitive, Easy-to-Navigate GUI
What do you like best about the product?
Quite intuitive GUI - easy to navigate and see what I need to see
What do you dislike about the product?
Feels like some features are hidden - but I'm not a power user, so it could just be me
What problems is the product solving and how is that benefiting you?
Lets me quickly see what's happening on a customer's estate
Very Easy to Use with a Friendly, Well-Laid-Out Interface
What do you like best about the product?
Very easy to use, laid out well, friendly interface
What do you dislike about the product?
Not much to dislike, does all the features you would expect
What problems is the product solving and how is that benefiting you?
Easy to connect to end user devices
Easy Application and User Checks Without Remoting into the Server
What do you like best about the product?
It’s helpful to be able to check applications and users without having to remote onto the server.
What do you dislike about the product?
I dislike that the interface can feel a bit basic.
What problems is the product solving and how is that benefiting you?
NinjaOne is solving the problem of managing, monitoring, and supporting multiple devices from one central place, and it benefits me by saving time.
Easy Remote Device Monitoring That Just Works
What do you like best about the product?
What I like most is how easy it is to use, and how effective it is for monitoring devices and accessing them remotely.
What do you dislike about the product?
It’s the price that bothers me, but of course, good things should be priced accordingly.
What problems is the product solving and how is that benefiting you?
Since using Ninja, we’ve seen better performance and stronger integration support than we had with Datto RM. The onboarding process was also very good, and the support team responds quickly to tickets whenever we need help. We also use the automated features that save us plenty of time.
Easy to Use, Quick to Deploy, and Strong Automation for IT Management
What do you like best about the product?
It’s easy to use, quick to deploy, and handles automation (patching, monitoring, alerts) really well—so you get strong IT management without the usual complexity.
What do you dislike about the product?
Limited granularity in permissions/roles in certain cases
Slow rollout / deployment can be frustrating
Ticketing system feels underdeveloped compared to dedicated tool
Slow rollout / deployment can be frustrating
Ticketing system feels underdeveloped compared to dedicated tool
What problems is the product solving and how is that benefiting you?
Brings monitoring, patching, and remote access into one place
Automates repetitive tasks
Automates repetitive tasks
Very User-Friendly, Makes Client Work Efficient
What do you like best about the product?
Very user-friendly and easy to navigate. It allows me to work efficiently with clients.
What do you dislike about the product?
I honestly don’t have any issues with Ninja.
What problems is the product solving and how is that benefiting you?
Being able to work efficiently on clients computers. Creates an easy way to access the devices while still keeping clients satisfied with safety
NinjaOne: Seamless Remote Access and Deep Insights for IT Support
What do you like best about the product?
We started using NinjaOne last year, and it has become an excellent support tool for our IT team. In my opinion, it's one of the best and most seamless solutions for remotely accessing user PCs. The depth of information we can extract is incredibly helpful for our daily work.
What do you dislike about the product?
One downside of NinjaOne is that policies can be surprisingly difficult to work with. Setting them up the way you want isn't always straightforward, and it often takes more trial and error than expected
What problems is the product solving and how is that benefiting you?
NinjaOne solves our remote support and device management challenges by giving our IT team a single, seamless platform to access and troubleshoot user PCs. The depth of device information we can pull hardware details, installed software, system health, and more allows us to diagnose and resolve issues faster, often without needing to disturb the end user. This has significantly improved our response times and day-to-day efficiency.
Easy to Use, Quick to Deploy, and Strong Automation for IT Management
What do you like best about the product?
It’s easy to use, quick to deploy, and handles automation (patching, monitoring, alerts) really well—so you get strong IT management without the usual complexity.
What do you dislike about the product?
Limited granularity in permissions/roles in certain cases
Slow rollout / deployment can be frustrating
Ticketing system feels underdeveloped compared to dedicated tool
Slow rollout / deployment can be frustrating
Ticketing system feels underdeveloped compared to dedicated tool
What problems is the product solving and how is that benefiting you?
Brings monitoring, patching, and remote access into one place
Automates repetitive tasks
Catches issues early
Automates repetitive tasks
Catches issues early
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