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4,127 reviews
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NinjaOne Streamlines Asset Tracking with Fast Support and Easy Integrations
What do you like best about the product?
NinjaOne is wonderful at helping our IT department keep track of assets, the support is quick & helpful, the pricing is affordable, performance is always up to par, last but not least, the options to integrate multiple different aspects of our work flow make things very easy to use.
What do you dislike about the product?
Sometimes RDP is slow inside of NinjaOne, but they make up for that by offering multiple remote integrations and options.
What problems is the product solving and how is that benefiting you?
Before NinjaOne our day to day was clunky, now we move seamlessly with everything in one place.
Simple, Effective Patching Policies with a Straightforward UI
What do you like best about the product?
The simple to configure but highly effective patching policies. Straightforward to navigate UI and very efficient onboarding for our new customers or prospects.
What do you dislike about the product?
The performance of the Ninja remote application can in rare cases be degraded after a major update.
What problems is the product solving and how is that benefiting you?
Centralized patch management for cloud first customers and integrations with our other core support desk software packages.
NinjaOne Makes Client Management and Deployments Incredibly Easy
What do you like best about the product?
NinjaOne makes managing clients incredibly easy. Their tools are well thought out, scripting is straightforward, and deploying NinjaOne—along with any needed software—is as simple as it gets. I 100% recommend it over many of the other products I tested.
What do you dislike about the product?
So far there is nothing much I dislike. They have anything I could ask for
What problems is the product solving and how is that benefiting you?
They solve deployment to clients with ease. Managing anti-virus, backups etc make it very easy.
Easy-to-Use, Well-Integrated Platform with Strong Support and Helpful AI
What do you like best about the product?
Easy-to-use UI, well integrated with many software tools and with our process. Overall performance is good. Support has been solid, and the onboarding was well done. The integrated AI helps us easily identify known issues before applying OS patches.
What do you dislike about the product?
I’d appreciate having more features included in the conditions section (for example, the software version).
What problems is the product solving and how is that benefiting you?
Easy remote access to devices, and it’s simple to apply patches and run scripts across devices quickly.
Modern UI That Simplifies Device Management
What do you like best about the product?
I really enjoy how Ninja simplifies the management of devices and the UI feels really modern.
What do you dislike about the product?
I personally don't enjoy the use of AI in the management of any devices. I feel like this is still a very new technology that requires lots of hand holding
What problems is the product solving and how is that benefiting you?
Ninja One has made device interaction super simple, by being able to remotely access the machine in the background without interrupting end users, has been great to use in the field
Free Anytime Training and Instant Device Alerts
What do you like best about the product?
I really like that whenever I have questions about a feature or I’m looking into a specific automation, I can contact the NINJA One team for training at any time, and it’s free. On top of that, the application itself alerts me right away if any of my devices run into an issue or a failure.
What do you dislike about the product?
Sometimes when a workstation boots up, NinjaOne doesn’t start right away. There’s usually a short delay before it shows as online in my portal.
What problems is the product solving and how is that benefiting you?
Monitoring devices used to mean I had to check every device one at a time just to figure out whether anything had an issue. Now, NinjaOne collects that data for me, so I can see problems more quickly without digging through each device individually. It also lets me know whether my workstations are still within warranty, which saves me from having to look up that information device by device.
Fast, Modern Interface with Excellent Patch Management and a Handy Active Directory Tool
What do you like best about the product?
I really like how fast the interface is and how quickly it connects to remote computers. The UI feels clean and modern. Patch management is leaps and bounds better than the two solutions we tried before. I also like that I can easily see computer metrics right in the dashboard, along with recent system activity and the computers I’ve connected to most recently.
The most unexpected bonus has been the Active Directory tool. That was a great surprise; I just wish it supported filtering, or at least sorting.
The most unexpected bonus has been the Active Directory tool. That was a great surprise; I just wish it supported filtering, or at least sorting.
What do you dislike about the product?
Not being able to save RDP credentials per agent feels like a massive omission. I can set them per organisation, but because we need separate logons for each agent, the current setup represents a security risk.
The Active Directory tool is amazing but a little frustrating to use because there’s no way to sort or filter. It’s such a good feature in principle, but it’s let down by that limitation.
I am surprised there’s no pre-chat feature, or even a way to take screenshots of remote computers. Right now it wastes a lot of time compared to Datto, which had those features.
The Active Directory tool is amazing but a little frustrating to use because there’s no way to sort or filter. It’s such a good feature in principle, but it’s let down by that limitation.
I am surprised there’s no pre-chat feature, or even a way to take screenshots of remote computers. Right now it wastes a lot of time compared to Datto, which had those features.
What problems is the product solving and how is that benefiting you?
The main problem with had with datto was the automations being pants, patch management being awful and connectivity being a daily frustration - but Ninja has solved all of those.
Fast, responsive modern RMM solution for easy management
What do you like best about the product?
I like how fast it is. The patch management, however, is probably Ninja’s best module. It’s very intuitive and flexible to use, and it makes the overall experience feel smooth and efficient.
What do you dislike about the product?
I think the main downsides of Ninja are around Remote Desktop and reporting. With the Remote Desktop feature, you can’t save credentials per user; it’s only per organisation, which is terrible. We should not have shared credentials for obvious Cyber Essentials reasoning.
Reporting also isn’t ideal. I wanted to report on groups of devices with a software count, but you can’t do this, for example, in a report I’d like to see that 5 devices have Software_X. It seems like you can only view this from the dashboard page for all devices at once or an organisation, and even there the filtering isn’t very useful.
Lastly, our previous RMM solution had some helpful features that I miss: a preview/screenshot function so you can see the state of a device before connecting; a chat function to initiate contact before you connect (not only once you’ve already connected); and a network node feature where you can select a device as a network node and VPN tunnel to it remotely. That way, from your local machine you can access other devices and services on their network without needing to physically remote onto the customer’s device just to reach something on their network.
Reporting also isn’t ideal. I wanted to report on groups of devices with a software count, but you can’t do this, for example, in a report I’d like to see that 5 devices have Software_X. It seems like you can only view this from the dashboard page for all devices at once or an organisation, and even there the filtering isn’t very useful.
Lastly, our previous RMM solution had some helpful features that I miss: a preview/screenshot function so you can see the state of a device before connecting; a chat function to initiate contact before you connect (not only once you’ve already connected); and a network node feature where you can select a device as a network node and VPN tunnel to it remotely. That way, from your local machine you can access other devices and services on their network without needing to physically remote onto the customer’s device just to reach something on their network.
What problems is the product solving and how is that benefiting you?
Ninja allows us to remotely support thousands of devices whenever remote support is needed.
NinjaOne Has Improved Our Support Efficiency
What do you like best about the product?
We’ve been using NinjaOne for just over a month now, and overall we’ve been very impressed with the range of features and integrations available within the platform.
The UI and overall user experience are clean and easy to navigate. Our engineers can move around the platform quickly without wasting time hunting for features or information, which has noticeably improved efficiency across the team.
The available integrations have been a major benefit for us, particularly when managing customer environments.
Performance has been solid so far. Remote access and device management tools respond quickly and reliably, and the onboarding process was straightforward. Getting devices into the platform was also much easier than with some other solutions we’ve used in the past.
Support has been positive as well, with helpful responses and good documentation available when we need it.
We’re only just starting to explore the AI and automation features, but what we’ve seen already looks promising. The intelligence and automation capabilities should help us streamline repetitive support tasks even further as we continue adopting the platform more widely.
The UI and overall user experience are clean and easy to navigate. Our engineers can move around the platform quickly without wasting time hunting for features or information, which has noticeably improved efficiency across the team.
The available integrations have been a major benefit for us, particularly when managing customer environments.
Performance has been solid so far. Remote access and device management tools respond quickly and reliably, and the onboarding process was straightforward. Getting devices into the platform was also much easier than with some other solutions we’ve used in the past.
Support has been positive as well, with helpful responses and good documentation available when we need it.
We’re only just starting to explore the AI and automation features, but what we’ve seen already looks promising. The intelligence and automation capabilities should help us streamline repetitive support tasks even further as we continue adopting the platform more widely.
What do you dislike about the product?
One area I feel could still use some refinement in NinjaOne is the Remote Desktop feature. Right now, it requires downloading and launching an RDP connector before you can start a remote desktop session.
While this approach works, a more seamless, browser-based or built-in connection experience would help speed up remote support sessions and improve the overall workflow for engineers handling day-to-day support tasks.
While this approach works, a more seamless, browser-based or built-in connection experience would help speed up remote support sessions and improve the overall workflow for engineers handling day-to-day support tasks.
What problems is the product solving and how is that benefiting you?
One standout capability is the ability to connect directly to a Domain Controller through NinjaOne and reset a user’s password without having to log onto the server itself. This has significantly reduced the amount of time users are unable to work, and it has helped us speed up our support response times.
Great Patch Management, but the Ticketing System Needs Work
What do you like best about the product?
Most of its features are wonderful, and I especially like the patch management.
What do you dislike about the product?
This ticketing system did not fulfill my needs.
What problems is the product solving and how is that benefiting you?
It has helped me a lot more with patch management.
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