Reliable Automation and Patching with Top-Notch Support
What do you like best about the product?
The powerful automation and patching is very reliable with NinjaOne. It’s very easy to deploy scripts. It’s a modern OS with great customer support. The training was also top notch. We felt very comfortable with NinjaOne.
What do you dislike about the product?
The reporting and dashboard aspect of NinjaOne is not the best. It’s not as flexible as we would like. Overall, these issues are not significant or major issues.
What problems is the product solving and how is that benefiting you?
We use NinjaOne for monitoring, patching, scripting, and remote access. We can do all of this in a single platform.
A Powerful All-in-One IT Management Solution
What do you like best about the product?
The interface is clean and straightforward, making it easy to navigate and quickly find what you need without wasting time.
Another key advantage is its all-in-one design features like remote monitoring, patch management, remote access, and scripting are all available in a single platform, which helps reduce the need for multiple tools and keeps everything in one place.
What do you dislike about the product?
One drawback of NinjaOne is that some of its advanced features can feel a bit limited compared to more robust enterprise tools, especially when it comes to deeper customization and reporting.
The reporting, in particular, could be more flexible and detailed, which can make it a bit challenging when you need very specific insights for clients or internal use.
What problems is the product solving and how is that benefiting you?
One of the main challenges it solves is managing endpoints across different locations. Instead of switching between multiple tools or systems, everything can be monitored and managed from a single dashboard, which saves a lot of time and effort.
It also makes it easier to automate routine tasks like patching, updates, and basic troubleshooting. This reduces manual work and helps keep systems secure and up to date without needing constant attention.
Great RMM
What do you like best about the product?
The ability to make changes in the background, without interfering with the productivity of the use
What do you dislike about the product?
The lack of dark mode would have been one, but now this is also available
What problems is the product solving and how is that benefiting you?
Easy and quick remote management, connections in the background, running scripts
NinjaOne: Outstanding Support and Effortless Setup
What do you like best about the product?
Ninjaone Support
Ease of use
Ease of implementation
Ease of integration
What do you dislike about the product?
None , but more sophos integration , enforced location tracking
What problems is the product solving and how is that benefiting you?
The Center for Human Development (CHD) operates across Massachusetts and Connecticut, supporting 122 sites and more than 3,800 devices, including PCs, laptops, iPads, and mobile phones.
Prior to implementing NinjaOne, CHD did not have a centralized asset tracking or patch management solution. We also lacked the ability to enforce device policies on endpoints that were not connected to our internal network. This created significant security and operational challenges, especially given our hybrid workforce and the scale of our distributed environment.
The NinjaOne implementation coincided with our enterprise-wide Windows 11 rollout, which proved to be an ideal alignment. Today, NinjaOne enables CHD IT to comprehensively monitor and manage our environment through streamlined device enrollment, automated patching, application deployment, and real-time visibility. These capabilities have been critical in strengthening our security posture and helping us maintain HIPAA compliance.
From an operational standpoint, our technicians and help desk staff benefit greatly from real-time device monitoring, early issue detection, automated patch management, and integrated remote access. This has significantly improved response times, reduced manual effort, and enhanced overall service delivery.
NinjaOne has also scaled seamlessly alongside our organization, reliably supporting our current infrastructure while accommodating growth in endpoints and users without performance degradation.
The platform excels in ease of use and interface design. The intuitive dashboard minimizes the learning curve and allows our IT team to manage devices, navigate workflows, and take action quickly—without the need for extensive training.
In addition, NinjaOne’s customer support is exceptional. The team is consistently responsive, reliable, and knowledgeable. Our assigned Customer Success Manager is a true product expert and provides meaningful technical guidance—an experience that clearly differentiates NinjaOne from many other vendors we’ve worked with.
Finally, security and data loss prevention have been significantly simplified. Features such as remote wipe, passcode enforcement, device location tracking, jailbreak detection, and encryption are essential to our environment and are effectively delivered through the platform.
Overall, NinjaOne has become a foundational tool in CHD’s IT operations, enabling us to securely manage a complex, distributed environment with confidence and efficiency.
Madhu Dutta,
Vice- President IT
Center for Human Development
Great Patch Management and Remote Access, but Deployment Can Be Slow
What do you like best about the product?
This is a great software deployment and patch management solution, and the remote access feature is very useful as well.
What do you dislike about the product?
Software deployment can be quite slow at times, which can be frustrating.
What problems is the product solving and how is that benefiting you?
This product allows us to manage the software on devices across our organization.
NinjaOne: Continuously Evolving, Best-in-Class IT Management and Patch Tool
What do you like best about the product?
I like every aspect of NinjaOne. In my experience, it’s one of the best and most continuously evolving tools that any IT team or IT support company should be using. It includes features like MDM, software inventory, device monitoring, and detailed hardware information such as serial numbers. I also appreciate the BitLocker recovery key extraction, plus remote assistance both with and without the agent installed. The custom knowledge base is useful to set up for the team, and device notes help keep important context in one place. On the organizational side, customers, offices, and locations can be set up as individual organizations within the product. Patch management is also excellent—better than a WSUS server, hands down. Scripting, pushing out scripts to groups or individual machines is easy as 1, 2, 3. Online backup, with groups or individual machines, and now they have introduced backup for Office 365 which is great.
What do you dislike about the product?
Sometimes a device can end up recorded in the system more than once, especially if you previously had that asset in the system. However, if you use a solid naming scheme or track devices by serial number, it’s usually easy to find the duplicates and remove the extra instances. The N1 developer has also worked on improving how the system identifies and merges devices that were registered more than once.
What problems is the product solving and how is that benefiting you?
A lot has been solved. When I first started as an employee at a small non-profit, we didn’t have anything for remote assistance other than Citrix, TeamViewer, and LogMeIn. We also had no asset management and no help desk ticketing system. NinjaOne solved all of that and more. It has helped move our IT team forward and allows us to close out more issues each day than we could in the past. Overall, NinjaOne has become a very helpful tool for our team and the company.
Easiest RMM I’ve Used—Simple Implementation and Management
What do you like best about the product?
I've used several RMMs in the past and it's the easiest I have used by far. Implementation and management in general is easy.
What do you dislike about the product?
It's a little more limited than say Connectwise.
What problems is the product solving and how is that benefiting you?
I'm an MSP startup and needed an RMM system that I could afford and grow into.
Effortless Remote Management with NinjaOne
What do you like best about the product?
I like how NinjaOne allows me to run admin commands from the cloud, which is quite convenient. I also appreciate the ability to upload files and run updates through scheduled tasks. The initial setup of NinjaOne was very easy, and I find it valuable for solving remote issues, allowing me to manage devices without being on-site.
What do you dislike about the product?
I don't like that it doesn't update devices the way I want them to, sometimes I have to do it manually. I'd prefer it to be more automatic or to fix the code, I suppose.
What problems is the product solving and how is that benefiting you?
I use NinjaOne for remoting into devices, solving remote issues without needing to be on-site. I like running admin commands and scheduled tasks from the cloud, but sometimes device updates aren't automatic, requiring manual intervention.
Automated patching has transformed our remote support and security reporting workflows
What is our primary use case?
NinjaOne serves as our RMM tool for remote management and monitoring of all our endpoints and servers. We use NinjaOne to patch our endpoints, Windows servers, and Linux systems, and also to obtain vulnerability reports on the patching.
We also use NinjaOne for patching third-party applications.
My team uses NinjaOne every single day. It is an amazing tool to provide remote support to our users, as we can obtain stats on the endpoint without having to log in to the device. All information can be viewed from the admin console. Patching can be automated, so it does not require manual intervention from my team. It saves my team time.
How has it helped my organization?
Since NinjaOne was implemented, I would say it represents a huge positive change. All our patching is now automated and does not require any manual work from my team, which has saved them a tremendous amount of time. The reporting capabilities are amazing. We have high visibility into which devices were fully patched and which require attention.
NinjaOne has helped us secure all our endpoints, patch all the vulnerabilities, and keep our endpoints and servers up-to-date in patching. It has saved my team a tremendous amount of time in providing remote IT support to our users. Overall, we have highly benefited from NinjaOne.
What is most valuable?
The best features of NinjaOne are the remote management and monitoring console. It is very easy to use, provides so much visibility into our endpoints and servers, and the patching module is excellent. It is a one tool that can manage all of your IT needs.
NinjaOne is going to help any IT team run their day-to-day activities in terms of support, administration, patching, and reporting. It is a very useful tool, very low maintenance, and very secure.
What needs improvement?
I do not have anything to add in terms of improvement. NinjaOne has been rolling out updates to their application. It is very hands-off from my admin perspective. It is a really fantastic tool.
For how long have I used the solution?
I have been using NinjaOne for a year and a half.
What do I think about the stability of the solution?
NinjaOne is extremely stable. As I mentioned, they continuously push out updates for their agent as well as the dashboard. It is an extremely highly recommended product.
What do I think about the scalability of the solution?
NinjaOne is extremely scalable in terms of number of endpoints and servers. It can be used in a small, medium, or large enterprise. The licensing is very scalable, as well as their platform.
How are customer service and support?
The customer support is very good. They are very responsive. As soon as you send a ticket, they will set up a remote session and try to assist and come up with a solution as soon as possible. I have been very pleased with their customer support.
Which solution did I use previously and why did I switch?
I used GoToAssist and Autotask and switched to NinjaOne.
How was the initial setup?
The whole process was very smooth. I got in touch with the account rep. We did a proof of concept and a trial.
The implementation was smooth. We were able to get up and running in a short period of time.
What was our ROI?
We saved money because we were able to consolidate three different tools into one. We saved time because a lot of the activities are automated. It saves time for my team to focus on other important tasks. A fairly small team is able to manage so many endpoints and servers with NinjaOne.
What's my experience with pricing, setup cost, and licensing?
The pricing negotiations were very comparable. In fact, given the features, NinjaOne pricing was probably slightly better.
Which other solutions did I evaluate?
What other advice do I have?
NinjaOne is very feature-rich, very easy to use, and simple. Everything is great. It does remote patch management and reporting in a very efficient manner.
NinjaOne is deployed in a private cloud on Microsoft Azure.
NinjaOne is extremely scalable in terms of number of endpoints and servers. It can be used in a small, medium, or large enterprise. The licensing is very scalable, as well as their platform.
NinjaOne is going to help any IT team run their day-to-day activities in terms of support, administration, patching, and reporting. It is a very useful tool, very low maintenance, and very secure. I would give this product a rating of 10.
Easy Setup, Fast Connections, and Effortless Remote Scripting
What do you like best about the product?
Easy to use, easy to install on client end points, fast connection no need for codes, easy to run scripts, and power shell commands without having to log onto the end points
What do you dislike about the product?
Search function is not the best, also even if ninja is installed on a end point it does not always show the icon which can confuse end users.
What problems is the product solving and how is that benefiting you?
Allows me to remote on to client end point to troubleshoot there issue, with minimal fuss also easy for the end user to install the software.
