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3,918 reviews
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Easy-to-Use, High-Performance Platform with Great Integrations and Support
What do you like best about the product?
NinjaOne is easy to use with a clean and intuitive UI and very strong performance overall. the integrations work extremely well with other tools and the pricing offers definitely offer solid value for the features provided. The support and onboarding have been extremely helpful and straightforward too. The automation and AI features save me a load of time and improve my efficiency, making device management 10x easier.
What do you dislike about the product?
NinjaOne is a strong platform overall but some of the more advanced features can take some time to learn and configure correctly.
What problems is the product solving and how is that benefiting you?
NinjaOne is helping solve device management, monitoring, and help support efficiency challenges. it lets us manage multiple systems remotely, automate routine tasks and easily identify issues before they become bigger problems
Powerful Remote Console, Scripting, and Multi-Tenant Support
What do you like best about the product?
Remote Console/PowerShell, scripting, and multi-tenant support.
What do you dislike about the product?
Copying and pasting files feels tedious, and the clipboard sometimes doesn’t work.
What problems is the product solving and how is that benefiting you?
A single pane of glass: one console that lets me access different aspects, devices, and tenants.
Simple and Powerful Endpoint Management
What do you like best about the product?
What I like most about NinjaOne is its simplicity combined with powerful functionality. The interface is very intuitive, which makes day‑to‑day management fast and efficient, even in complex environments. Remote access, scripting, and automation work reliably and save a lot of time. Updates and monitoring are clear and consistent, and the platform scales well without becoming overly complex. Overall, it allows me to manage endpoints proactively instead of reactively.
What do you dislike about the product?
While NinjaOne is very user‑friendly, some advanced configurations can feel a bit limited or less flexible compared to more enterprise‑focused tools. Reporting and customization sometimes require workarounds, and deeper integrations or fine‑grained control could be improved. Documentation is generally good, but for more complex use cases it can be somewhat high‑level.
What problems is the product solving and how is that benefiting you?
NinjaOne is solving the challenge of managing and monitoring a large number of endpoints in a consistent and efficient way. It brings monitoring, patching, remote access, and automation together in a single platform, reducing the need for multiple separate tools. This benefits me by providing better visibility into system health, faster incident response, and more proactive maintenance. As a result, routine work takes less time and issues can be resolved before they impact users, improving overall stability and service quality.
Very User-Friendly with a Helpful Knowledge Base
What do you like best about the product?
Very user-friendly, and there’s plenty in the knowledge base if you ever find yourself stuck.
What do you dislike about the product?
At the moment, I don’t have any complaints or dislikes.
What problems is the product solving and how is that benefiting you?
It’s helping my business reduce costs, since I’m not required to do as many site visits.
Fast, Clean UI and Reliable Features That Just Work
What do you like best about the product?
Fast and clean UI. The number of features is behind the competition, but the ones that are available work as expected, which is a good experience overall.
What do you dislike about the product?
There are minimal to no logs available in the web UI when something doesn’t work, which makes troubleshooting difficult. The inventory feature also needs improvement.
What problems is the product solving and how is that benefiting you?
Hardware management is much easier with NinjaOne, and it helps streamline my day-to-day work. I also appreciate the automation of routine tasks, which makes ongoing maintenance simpler and more consistent.
NinjaOne: Great Software Patching and Remote Control
What do you like best about the product?
software patching is great and the remote control tool
What do you dislike about the product?
I have no disklike for NinjaOne. The product is working fine for what i need
What problems is the product solving and how is that benefiting you?
third party patching. Driver update. remote control
NinjaOne Makes Patch Management Easy, Even for a Small Team
What do you like best about the product?
The ability to see which PCs are missing critical software updates and then deploy those updates is really helpful. Previously, with a very small team, it was nearly impossible to stay on top of any non-Microsoft updates. NinjaOne allows us to keep everything patched.
What do you dislike about the product?
The reporting feature needs improving. PCs that are off are reported as unknown despite having been patched recently.
What problems is the product solving and how is that benefiting you?
Seeing the patch status of the estate and being able remedy issues quickly. It helping us gain Cyber Essentials accreditation.
Fast Remote Access and Reliable Patching with NinjaOne
What do you like best about the product?
My favorite parts of NinjaOne are the ability to remote connect to a computer either through splashstream or just through explorer. Coming in a close second is the patching of systems
What do you dislike about the product?
I believe the backup system could be refined and given more abilities.
What problems is the product solving and how is that benefiting you?
I believe they are taking a look at the things they could use a makeover such as the backup system. This allows me to be able to look forward to a more complete single pane of glass for support.
Automation, Patching, and Reporting That Shine on the Dashboard
What do you like best about the product?
Automation, patching, reports and all other information displayed and dashboard
What do you dislike about the product?
I see there are no several features to delete unwanted file from a VM in AVD.
What problems is the product solving and how is that benefiting you?
Patching reports help to find out if any issues and automation is faster task
Effortless Remote Access with Helpful Device Health Insights
What do you like best about the product?
It allows me to remotely access other machines in our organisation. It also gives us a brief rundown of each device, including whether it’s healthy, who has logged in, and other valuable information.
What do you dislike about the product?
The MFA, it is needed but ninja tends to log you out everyday which makes it a faff.
What problems is the product solving and how is that benefiting you?
It allows me to check in on the servers to confirm they’re online, and to monitor their health as well as the health of the connected devices.
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