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Very user friendly software, helps to manage a number of devices remotely.
What do you like best about the product?
Remote monitorig is amazing, helps to control updates which prevents any issues that may arrise with devices. Time saved with ninjaone also helps managing support tasks a lot better
What do you dislike about the product?
We've encountered some challenges with mobile device enrollment, but the NinjaOne support team addressed the issue quickly and effectively.
What problems is the product solving and how is that benefiting you?
NinjaOne solves the problem of managing and controlling device updates, which helps prevent potential issues from arising. By streamlining remote monitoring, it saves time and enables more efficient management of support tasks, ultimately boosting productivity and reducing the likelihood of technical problems.
NinjaOne Review
What do you like best about the product?
The ease of implementing, integrating, and using the system. Pushing updates for any application to all our remote sites from one page is very helpful and painless.
What do you dislike about the product?
I looked at the MDM features before in the past, and they were very limited.
What problems is the product solving and how is that benefiting you?
Its a one stop shop to push updates out to remote sites.
this is a great tool, very user friendly.
What do you like best about the product?
the tools and to push software to any machine.
What do you dislike about the product?
i dont have any complaints. it works very well.
What problems is the product solving and how is that benefiting you?
solving our software and hardware management.
NinjaRMM Tool Review
What do you like best about the product?
The automatic Patch Management is best of NinjaRMM.
It provides Terminal access to machine which enable easy SSH access.
It provides Terminal access to machine which enable easy SSH access.
What do you dislike about the product?
Alerting from Ninja needs to be improved.
More custom solutions needs to be provided
More custom solutions needs to be provided
What problems is the product solving and how is that benefiting you?
NinjaRMM is solving many problems.
- Automatic Patch Management.
- Remote SSH access to machines.
- History of activities making it more observable.
- Security & Alert Management.
- Automatic Patch Management.
- Remote SSH access to machines.
- History of activities making it more observable.
- Security & Alert Management.
The best RMM tool - hope it'll improve on MDM features
What do you like best about the product?
Intuitive user interface, patching is great, greats stats, remote control capabilities are fantastic, great community.
What do you dislike about the product?
It could support more 3rd party software for patching; it needs to improve its MDM support to reach feature parity with market solutions
What problems is the product solving and how is that benefiting you?
Endpoint management - good for internal helpdesk support
Monitoring - comprehensive so we know what issues to fix, preempt etc.
Patching - patching & script execution provide security and flexibility to us
Monitoring - comprehensive so we know what issues to fix, preempt etc.
Patching - patching & script execution provide security and flexibility to us
Lots of features, small footprint
What do you like best about the product?
Ninja is compact, you're not lost in a maze of configuration settings to get things done.
What do you dislike about the product?
Some of the features are not intuitively named, and could use a little polish. the MDM is very light weight on features and i think it lags behind some of their competitors.
What problems is the product solving and how is that benefiting you?
The biggest problem Ninja solves for us is MDM on android devices. We have an MDM for Apple devices but it doesnt support Android, and Ninja MDM was built into the RMM tool making intergration super easy for us.
NinjaOne is a great product that makes our lives easier
What do you like best about the product?
The amount of data and the ability to use it to make powerful policies and scripting.
What do you dislike about the product?
The patching could be better about information about the reason for failures.
What problems is the product solving and how is that benefiting you?
Gathering information into a single data source as well as keeping systems up to date and allowing us to manage software and scripting in a secure manner.
Doing more with less
What do you like best about the product?
NinjaOne makes it extremely easy to support our widely spread company devices, both on-prem and remote.
One of my favorite things is the ability to create and run scripts for multiple endpoints. But I also enjoy the ability to control software installations, patch management and support desk tickets from a single management interface.
We looked at several competetive options when choosing which RMM product to go with. In the end we came down to the final two options, NinjaOne being one of those. We chose NinjOne primarily because of the support experience we had versus the competitor. NinjaOne was not necessarily the cheapest option, which is a big driver for us, but we felt that having good support was worth the extra cost in the end.
The implementation was very easy, having the majority of our devices onboarded in just a few days.
One of my favorite things is the ability to create and run scripts for multiple endpoints. But I also enjoy the ability to control software installations, patch management and support desk tickets from a single management interface.
We looked at several competetive options when choosing which RMM product to go with. In the end we came down to the final two options, NinjaOne being one of those. We chose NinjOne primarily because of the support experience we had versus the competitor. NinjaOne was not necessarily the cheapest option, which is a big driver for us, but we felt that having good support was worth the extra cost in the end.
The implementation was very easy, having the majority of our devices onboarded in just a few days.
What do you dislike about the product?
The Support Desk function is pretty basic. I would like to see more features surround automated routing or AI based decision-based routing. Currently you can devise rules to do some of this, but this doesn't work for every scenario.
With Patch Management, I would like a more streamlined approach to 'ring based' patching. It would also be nice to have notes to refer to when a patch is rejected so that all the techs know why the patch is in that status, along with a log of what patches were approved, when they were approved and by who.
With Patch Management, I would like a more streamlined approach to 'ring based' patching. It would also be nice to have notes to refer to when a patch is rejected so that all the techs know why the patch is in that status, along with a log of what patches were approved, when they were approved and by who.
What problems is the product solving and how is that benefiting you?
NinjaOne provides a singular solution to managing our endpoints. Both from a patch management perspective and remote management and support desk function. It allowed us to consolidate what used to be three different solutions into one, greatly simplifying the tools needed to be learned and used by my support staff.
NinjaOne has improved our control over computers, enabling more effective patching.
What do you like best about the product?
I like being able to quickly run scripts on devices and monitor the ongoing state of our computers. The patching system for 3rd party products is also great and keeps us patched with those hard to maintain applications.
What do you dislike about the product?
NinjaOne does not support monitoring, configuring, or managing Windows Defender on devices. This requires us to either enroll our computers in Defender XDR or implement our own solutions. Running actions in Defender are hard to monitor; meaning if I want to run a scan, I cannot see the progress or understand if the scan is even running via a remote management system. Also checking Defender update status and errors is an issue. We use Ninja to automate running Defender scripts and alert on Windows Events related but a more built-in system would be better.
What problems is the product solving and how is that benefiting you?
By utilizing NinjaOne we are able to expand those who can provide support to our entire environment. Today, we have our Human Resources, Payroll, Health Information Management, and Epic Analysts teams using it. NinjaOne provides a quick and easy way to support our end users experiencing complex problems that are not related just to IT.
Ninja Good
What do you like best about the product?
It is practical to help customers and to administer servers.
What do you dislike about the product?
That one cannot properly sort by PC names.
What problems is the product solving and how is that benefiting you?
That one can connect to a PC or server without confirmation.
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