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Really good so far
What do you like best about the product?
It's really nice to have multiple IT functions under a single roof. The ability to consolidate patch management, health monitoring, remote access, documentation, etc into a single service create a ton of efficiency in my business.
What do you dislike about the product?
I feel like some of the services can improve (and will improve over time). I attempted to use the built in IT documentation and didn't find it dynamic enough to migrate my existing documentation solution
What problems is the product solving and how is that benefiting you?
Consolidating multiple IT services under 1 roof
The best remote monitoring tool so far
What do you like best about the product?
- Monitoring and management of an infrastructure is massively simplified by Ninja
- Includes all the tools necessary for management.
- Includes all the tools necessary for management.
What do you dislike about the product?
The user interface could be a bit more intuitive in some areas.
What problems is the product solving and how is that benefiting you?
I am not entirely sure what the question is aiming at.
Solid Application for Company Needs
What do you like best about the product?
All in one application that serves many needs
What do you dislike about the product?
Helpdesk notifications are a little clunky
What problems is the product solving and how is that benefiting you?
Quicker more responsive way of accessing clients computers. The ability to set up a new more easy to use help desk. Updating client computers directly from the application.
Looks good, is fun, can do much more than competitors, AI integration could be more
What do you like best about the product?
Visually appealing 10/10
Dashboard is clear (but not perfect! -> in some places it is not quite as intuitive) 9/10
Functions are very good except for minor details 9/10
Documentation (Dojo) is suitable but could be kept a bit more up-to-date and describe details better 9/10
Support is generally great, even with Zoom if necessary 9/10
I use it daily, rarely if ever any disruptions (unlike the competitors here, I get emails and always grin that it doesn't interest me anymore) 10/10
Dashboard is clear (but not perfect! -> in some places it is not quite as intuitive) 9/10
Functions are very good except for minor details 9/10
Documentation (Dojo) is suitable but could be kept a bit more up-to-date and describe details better 9/10
Support is generally great, even with Zoom if necessary 9/10
I use it daily, rarely if ever any disruptions (unlike the competitors here, I get emails and always grin that it doesn't interest me anymore) 10/10
What do you dislike about the product?
When introducing the systems, good quick standards that can be quickly adopted are missing. Here, it would be more contemporary to make the first steps quickly with somewhat more intuitive templates and with AI / AI assistant chat bots, etc. Integration into the systems (but here NinjaRMM is only half the battle) works rudimentarily, e.g., custom fields, etc., may need to be manually addressed in other systems. It would be great to have low-code for mapping / the API data for other systems (complaining at a high level). NinjaRemote -> Main tool of choice, unfortunately only 8/10 here, an extremely important tool -> Predefining desktop resolution as standard is NOT possible :(
What problems is the product solving and how is that benefiting you?
Monitoring servers and workstations (and now mobile phones via MDMs)
Software distribution
Patch management
Monitoring logins
Scripts / Automations
Software distribution
Patch management
Monitoring logins
Scripts / Automations
Ninja makes daily work much easier.
What do you like best about the product?
Simple connection to server via Ninja Remote. Well-functioning update management.
What do you dislike about the product?
Sometimes Ninja Remote doesn't work at all with certain servers.
What problems is the product solving and how is that benefiting you?
I don't know Ninja One Solving
Pleasantly Pleased
What do you like best about the product?
It is simple and light. I can keep an eye on my systems from my phone or PC. I can get an alert when critical systems are down or aren't connecting. Setting up the agents is a tad cumbersome, but worth the work. Support is pretty responsive too. They are willing to help with most issues brought to them.
What do you dislike about the product?
Some of the features don't work correctly. That could be windows fault or Ninja, but often times OS updates and software updates fail. I would also like to see more versatility with systems that don't connect too often such as laptops. Have a setting where some things happen when it next connects and keep a log.
What problems is the product solving and how is that benefiting you?
Originally, this solution was used just to manage my systems remotely and then I started using them as a remote support tool.
IT Support Lead
What do you like best about the product?
NinjaOne has become an essential part of my daily workflow in supporting our desktop team. It allows me to efficiently assist users remotely from my main system while simultaneously working on other tasks from my laptop, which significantly improves productivity and response time.
One of the most valuable features is the ability to run CMD and PowerShell commands remotely without needing to launch a full remote session. This saves time and makes routine troubleshooting and system updates much more efficient. I also find the quick access to BitLocker recovery keys extremely helpful, especially in urgent situations where users are locked out and need immediate assistance.
Overall, NinjaOne is a reliable and indispensable tool that streamlines remote support, enhances efficiency, and helps deliver a better support experience for our users.
One of the most valuable features is the ability to run CMD and PowerShell commands remotely without needing to launch a full remote session. This saves time and makes routine troubleshooting and system updates much more efficient. I also find the quick access to BitLocker recovery keys extremely helpful, especially in urgent situations where users are locked out and need immediate assistance.
Overall, NinjaOne is a reliable and indispensable tool that streamlines remote support, enhances efficiency, and helps deliver a better support experience for our users.
What do you dislike about the product?
It will be nice if I have a trust session and don't need me to keep logging and provide the passcode from MFA.
What problems is the product solving and how is that benefiting you?
Just allow me and our desktop team to save time and efficiently resolve issues. We went without NinjaOne for a short period time and our ticket resolve rate drop drastically.
User-friendly RMM
What do you like best about the product?
User-Friendly Interface
Customizable Scripting and Automation
Support and Documentation
Customizable Scripting and Automation
Support and Documentation
What do you dislike about the product?
Reporting Customization: Generating complex custom reports might require external solutions or additional scripting.
What problems is the product solving and how is that benefiting you?
A user-friendly RMM and IT management platform, providing valuable tools for remote support, patch management, and automation
Easy Way to Monitor
What do you like best about the product?
I like remote access to client devices from anywhere, and installation of the agents is easy.
What do you dislike about the product?
The only downside is cost and the iOS app needs improvement.
What problems is the product solving and how is that benefiting you?
Remote access saves me time
NinjaOne- Game Changer for SMB
What do you like best about the product?
Gives small IT staff tools for growth. As a growing company, this has allowed our IT staff to manage the ever increasing number of devices, remote and onsite workstations and it provides a ticketing system that is far superior to our prior email setup. We have instant insight into users PCs, reporting that provides trends to the issues and simple RMM tools that get the job done. Onboarding and customer service was great with unlimited number of calls to make sure everything is working properly.
What do you dislike about the product?
Getting users onboarded and cpu's linked. While there are a lot of different tools to get user devices linked up, there is a small reliance on end users taking a few steps. Not really a knock on NinjaOne, but just the varied environment in our office IT configurations.
What problems is the product solving and how is that benefiting you?
It's allowing us to scale our business with limited resources and staff- increasing efficiencies, saving time and keeping everything running.
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