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Excellent, ease of use, efficient automation, and great IT management capability.
What do you like best about the product?
What I like most about NinjaOne is its efficient automation, enabling fast and effective remote IT management.
What do you dislike about the product?
What I like least about NinjaOne is that some advanced options can be complex for new users.
What problems is the product solving and how is that benefiting you?
Although the advanced configuration of NinjaOne requires a certain technical level, it is precisely what allows you to leverage its full potential with exceptional control and flexibility.
How ninja is a useful it tool
What do you like best about the product?
seeing if the devices are healthy, unheathy, need attention
What do you dislike about the product?
not much other than its a lot of stuff and can be hard to understand
What problems is the product solving and how is that benefiting you?
solving have to go on site to do work saving time and money
A Reliable System to Control your enterprise
What do you like best about the product?
I appreciate NinjaOne agent's ability to swiftly execute commands or applications on end-user machines. This feature significantly enhances our user management capabilities and allows us to diagnose issues with their devices more efficiently. The reduced troubleshooting time not only improves our productivity but also leads to faster resolution of user problems, ultimately increasing overall satisfaction.
What do you dislike about the product?
Navigating the NinjaOne portal can be challenging for new users, as it presents a significant learning curve. Initially, it may be difficult to locate specific features or determine where to perform intended tasks. The platform's comprehensive nature, while beneficial for its capabilities, requires time and effort to fully understand and utilize effectively. As users become more familiar with the interface and structure, they can better leverage the tool's extensive functionalities to streamline their IT management processes.
What problems is the product solving and how is that benefiting you?
Control our software and OS deployment with more efficient way
Great product for IT people
What do you like best about the product?
It is definitely a great tool to connect to other users for remote access.
What do you dislike about the product?
Sometimes when it starts up it takes a couple of minutes to be able to connect.
What problems is the product solving and how is that benefiting you?
It helps us to be able to remote into other users computer so we can help them out with whatever issue they have.
NinjaOne exceeds our needs as an organization
What do you like best about the product?
I like the remote access tool most about Ninja. It's easy to use and allows admins to access users' desktops no matter where they are. The documentation is really good as well.
What do you dislike about the product?
There are no complaints for the tool NinjaOne
What problems is the product solving and how is that benefiting you?
EndPoint Management
Slick service with excellent support
What do you like best about the product?
Enrolment is easy and the device info screens are well designed. User permission management is straightforward and powerful. The support team is friendly and responds quickly, bug reports are handled efficiently, and feature requests are encouraged, being transparently handled through a roadmap made available to all customers.
While we don't use them yet, it appears that the other components such as antimalware, ticket system, etc, are thoughtful and well-integrated.
While we don't use them yet, it appears that the other components such as antimalware, ticket system, etc, are thoughtful and well-integrated.
What do you dislike about the product?
One downside of the swiss-army knife design is that some features you might hope would be baked in instead require setting up scripts or automations manually. It's a very understandable design choice and can be a strength, but if you're understaffed in IT, it may represent a bit more of a burden to getting up and running.
Additionally, if you're in a mixed environment, there are limited non-Windows scripting options (Bash and Javascript). The addition of Python would make it a bit friendlier to some clients.
Additionally, if you're in a mixed environment, there are limited non-Windows scripting options (Bash and Javascript). The addition of Python would make it a bit friendlier to some clients.
What problems is the product solving and how is that benefiting you?
We have a mostly remote workforce and our fee-for-service business model makes any downtime costly. The alerts and easy remote access features make support easy.
Powerful RMM
What do you like best about the product?
NinjaOne has extensive resources and help to ensure you get setup. The policies and automations are easy to setup, especially with the template library.
What do you dislike about the product?
Mass maintaining and updating scripts is a very manual process. You cannot open a new tab to edit the script without losing your list view.
What problems is the product solving and how is that benefiting you?
NinjaOne takes away the difficulty of setting up and maintaining an RMM has complex as ConnectWise Automate.
Great product, great value!
What do you like best about the product?
Simple layout with ease of access, fast acting scripting and patching.
What do you dislike about the product?
UI could be considered too basic with lack of colours, not aesthetically pleasing.
What problems is the product solving and how is that benefiting you?
Ninja helps us manage all our corporate endpoints giving the team confidence to provide a swift support process, easy to implement.
Easy to get started, easy to get help!
What do you like best about the product?
I thoroughly enjoy how easy it is to get help when you are stuck. They will help you onward and make you more equipped to work on your own.
It's easy to make departments/organisations and integrate into our system, so company PC's are sorted into the right categories and there are tons of stuff you can do! Scripting, deployment of software, whitelisting, remote control!
I open NinjaOne as the first tool every day!
It's easy to make departments/organisations and integrate into our system, so company PC's are sorted into the right categories and there are tons of stuff you can do! Scripting, deployment of software, whitelisting, remote control!
I open NinjaOne as the first tool every day!
What do you dislike about the product?
I will let you know if I find a dislike some day...
What problems is the product solving and how is that benefiting you?
Centralized support of my users, and deployment of software. Also monitoring User devices to see whether they are updated or not
NinjaOne - the RMM tool for everyone, simple and professional
What do you like best about the product?
NinjaOne is a particularly user-friendly (easy to handle) and efficient RMM tool that stands out with an intuitive user interface and can be quickly learned. It allows centralized management of all devices, servers, and workstations, supports multiple operating systems like Windows, macOS, and Linux, and is thus suitable for various IT environments. The tool offers powerful task automation, especially in patch management, and allows the creation of scripts to automate recurring tasks.
With NinjaOne, administrators can monitor system performance in real-time and receive immediate alerts if necessary. Security and compliance features such as encrypted connections and detailed compliance reports provide additional protection. Furthermore, the tool offers high scalability, making it suitable for both small businesses and large IT teams or managed service providers. The flexible pricing model and the ability to pay only for needed features make NinjaOne particularly cost-efficient.
Compared to other RMM tools, NinjaOne scores with faster performance, easier handling, and greater adaptability to the individual needs of users. It can also be easily integrated into existing IT infrastructures and offers excellent customer support. Overall, NinjaOne offers an excellent price-performance ratio and is a recommended solution for IT teams looking for a powerful and flexible remote management software.
NinjaOne is among the first 5 products I start in the morning. We use the tool daily, and therefore it must work - no ifs or buts.
In particular, the implementation of the user interface is extremely simple, resolved, and requires little to no training from my perspective. It is self-explanatory, and anyone can start right away. The use for agent rollout is also well and easily implemented.
With NinjaOne, administrators can monitor system performance in real-time and receive immediate alerts if necessary. Security and compliance features such as encrypted connections and detailed compliance reports provide additional protection. Furthermore, the tool offers high scalability, making it suitable for both small businesses and large IT teams or managed service providers. The flexible pricing model and the ability to pay only for needed features make NinjaOne particularly cost-efficient.
Compared to other RMM tools, NinjaOne scores with faster performance, easier handling, and greater adaptability to the individual needs of users. It can also be easily integrated into existing IT infrastructures and offers excellent customer support. Overall, NinjaOne offers an excellent price-performance ratio and is a recommended solution for IT teams looking for a powerful and flexible remote management software.
NinjaOne is among the first 5 products I start in the morning. We use the tool daily, and therefore it must work - no ifs or buts.
In particular, the implementation of the user interface is extremely simple, resolved, and requires little to no training from my perspective. It is self-explanatory, and anyone can start right away. The use for agent rollout is also well and easily implemented.
What do you dislike about the product?
The analysis, reporting, and long-term retention (e.g., from monitoring) should be possible retroactively for 365 days. Competitors are somewhat better in this regard.
What problems is the product solving and how is that benefiting you?
In summary, it can be said that NinjaOne addresses many of the everyday challenges faced by IT service providers and MSPs by offering a user-friendly, scalable, and automated solution for device and network management. The features for security, remote maintenance, automation, and reporting help to increase efficiency, reduce error rates, and enhance customer satisfaction.
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