Our primary use case for NinjaOne is for monitoring and supporting customers.
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Good product with very good service
What do you like best about the product?
Very simple implementation, free user training, and quick, straightforward support when needed.
What do you dislike about the product?
Currently no disadvantages from an operational perspective.
What problems is the product solving and how is that benefiting you?
Central patch management and monitoring of the systems.
Our Solution of Choice for Monitoring and Patchmanagement
What do you like best about the product?
Fast and professionalcommunication if we have questions
What do you dislike about the product?
That we only have one shared console for our Managed Service Customers. Customers who need to have an indipendant console can only be served vie resell
What problems is the product solving and how is that benefiting you?
Managing the Endpoints of our Customers
Many features, clear design, lot of automation possibilities
What do you like best about the product?
Automation possibilities, regulary updates and new features
What do you dislike about the product?
The Patchmanagement is still a disaster and there is no option to ackknowledge warnings.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us as an MSP by centralizing endpoint management, automating routine tasks, and providing powerful remote support tools. It saves us time, reduces manual effort, and improves our response times, which directly benefits both our team and our clients.
Finally, a RMM tool that simply works.
What do you like best about the product?
The dashboard is super easy to navigate, and it takes just a few clicks to access devices, run updates, or check alerts. It saves a ton of time and makes daily IT tasks way less stressful.
It is fast, lightweight, and reliable - most of the time :).
Implementation and Integration were easy and the onboarding process went down smoothly.
It is fast, lightweight, and reliable - most of the time :).
Implementation and Integration were easy and the onboarding process went down smoothly.
What do you dislike about the product?
One thing I really miss is the ability to acknowledge alerts—it would make tracking and managing issues much clearer, especially in team environments.
Also, the quality of (german) customer support hasn’t been great in my experience; responses can be slow and not always as helpful as expected.
Also, the quality of (german) customer support hasn’t been great in my experience; responses can be slow and not always as helpful as expected.
What problems is the product solving and how is that benefiting you?
It helps take the stress out of managing multiple devices by being able to monitor, update, and support everything remotely.
It solved quite some problems for us as an MSP like juggling multiple tools and keeping track of changes.
It solved quite some problems for us as an MSP like juggling multiple tools and keeping track of changes.
Extremely valuable addition to everyday IT life
What do you like best about the product?
What I like most about Ninja is the automation. Everyday and repetitive tasks can be created at the push of a button to save a massive amount of time.
What do you dislike about the product?
Currently, we are very satisfied with Ninja. However, I would like the option to use my own cloud storage for backup. Furthermore, it would also be nice to see the status of other backup software. Access to BIOS settings would also be brilliant!
What problems is the product solving and how is that benefiting you?
The biggest problem as an MSP is keeping track of its "flock." And here, NinjaOne helps in a way that I have never experienced before.
Intuitive remote management with strong automation
What do you like best about the product?
The clearly structured and easy-to-understand user interface significantly simplifies the onboarding of new devices. The extensive automation features for patch management, scripting, and remote monitoring save time daily and reduce manual tasks.
What do you dislike about the product?
In individual cases, special functions are missing, such as more in-depth reporting options or more sophisticated onboarding workflows.
What problems is the product solving and how is that benefiting you?
IT support for multiple companies with different programs. Thanks to Ninja, we can help directly.
Great for endpoint management
What do you like best about the product?
I love the live powershell feature. It also does Windows updates well. It's a great tool for agile organizations that need to move quickly to react to customer problems.
What do you dislike about the product?
It becomes less relevant in endpoint management if you have intune. It still can be very useful; however, much functionality becomes redundant.
What problems is the product solving and how is that benefiting you?
Previously heavily used to manage our endpoints, was game changing. Now, we use it for server monitoring and updates.
Good Remote managment software
What do you like best about the product?
The extensive features and growing capabilities. it is relatively easy to use. I use the software every day for work to manage clients and provide remote support. Implementing ninja is fairly easy to do.
What do you dislike about the product?
Can be Buggie and could be more polished of a product
What problems is the product solving and how is that benefiting you?
Having to have onsite support more frequent. by not needing a person on site it helps to keep support time faster, and people are more satisfied with the support
Consistent development and high ROI enable effective customer support and monitoring
What is our primary use case?
What is most valuable?
What needs improvement?
The network monitoring needs to be improved.
For how long have I used the solution?
I have used this solution for eight years.
What was my experience with deployment of the solution?
NinjaOne is deployed easily. The process is very straightforward and easy.
What do I think about the stability of the solution?
I would rate the stability of NinjaOne as nine out of ten.
What do I think about the scalability of the solution?
I would rate the scalability of NinjaOne as ten out of ten. I did not see any problems when scaling from a small customer to a big enterprise. It is very, very easy.
How are customer service and support?
I rate customer service and support for NinjaOne at seven out of ten due to slow response times.
How was the initial setup?
The initial setup of NinjaOne is very straightforward and very easy.
What was our ROI?
The return on investment is high.
What's my experience with pricing, setup cost, and licensing?
The price or licensing of NinjaOne is a little bit high.
What other advice do I have?
I would rate NinjaOne a nine out of ten. I totally recommend it to others because it is working effectively and is consistently developing with new features.
NinjaOne - Great Deployment tool for Software and patches
What do you like best about the product?
We really appreciate the API capabilities of NinjaOne. This will allow us to integrate NinjaOne in to our other managed systems. Also the ability to set custom fields which can be used as triggers in Compound Condition is making the platform very customizable.
What do you dislike about the product?
Limited support for MacOS. No extensive self-support capabilities for end-users. Windows patching is reliant on the Microsoft catalog offering for pushing out patches, no caching of older KBs possibilies.
What problems is the product solving and how is that benefiting you?
Easy accessibility to Endpoints over the internet which does not require the device to be connected to our Network. This will allow us to troubleshoot and remediate remotely. Faster patching and software deployments due to this.
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