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cutting edge feature packed solution
What do you like best about the product?
The interface is clean and modern and it feels like Ninja are constantly investing in the platform to stay at the forefront. You can book sessions with their techs anytime to refresh your knowledge, onboard techs or just a q and a.
What do you dislike about the product?
Documentation is good, there is plenty of it, but it could be organised better for my liking, it can be hard to find what you are after.
What problems is the product solving and how is that benefiting you?
NinjaOne help us to manage devices at scale, group devices by organisations, policies and device types. One feature we benefit from the most is onboarding new devices, and automatically installing new required software. E.g. chrome, pdf tools, etc.
Great but not perfect
What do you like best about the product?
- Ease of asset management.
- Scripting capabilities
- Easy to use interface
- Easy to deploy
- Integration with 3rd party software
- Scripting capabilities
- Easy to use interface
- Easy to deploy
- Integration with 3rd party software
What do you dislike about the product?
- Mobile/tablet applications are not good
- Difficult to keep track of recently updated tickets. Meaning that if somebody replies to a ticket, this ticket will not go on the top of the bucket.
- Difficult to keep track of recently updated tickets. Meaning that if somebody replies to a ticket, this ticket will not go on the top of the bucket.
What problems is the product solving and how is that benefiting you?
Installing/Uninstalling s/w in multiple devices.
Scripting and automating tasks.
Scripting and automating tasks.
Ninja One Review
What do you like best about the product?
The way we can install software silently to multiple devices
What do you dislike about the product?
The mobile application user interface is not that good.
The remote access to machines from mobile app is almost impossible.
The remote access to machines from mobile app is almost impossible.
What problems is the product solving and how is that benefiting you?
Asset management of multiple devices
Process automation proactive monitoring
What do you like best about the product?
The convenience of managing everything in a single console
What do you dislike about the product?
Sometimes new features are added that are not ready yet, it is better to have a consolidated test environment before releasing into production
What problems is the product solving and how is that benefiting you?
The management console greatly facilitates the work of system administrators. Active monitoring often prevents issues.
Total control with NinjaOne
What do you like best about the product?
How easy they make it to manage your devices in one place
What do you dislike about the product?
I would like to see an easier way to push software app installation to end user workstations
What problems is the product solving and how is that benefiting you?
We are able to keep our endpoints up to date with critical security patches for the OS with NinjaOne. We are also able to perform real-time remote support for our end users which is extremely crucial for our law firm.
Penn Systems Group, Inc.
What do you like best about the product?
User Interface. My entire team has embraced the product and is comfortable with it.
What do you dislike about the product?
Nothing really. This is our 4th RMM and is the best of the bunch so far.
What problems is the product solving and how is that benefiting you?
SNMP awareness
Alerting
Patching
Alerting
Patching
NinjaTools
What do you like best about the product?
The most I like abaout ninja is that the tools are very creative and easy to use, also if you have problems with the dojo and teh support team to resolve your issues.
What do you dislike about the product?
The worst thing is that in my case its a little bit complicated to acces to some places or some options
What problems is the product solving and how is that benefiting you?
Back up issues
Very practical and intuitive program
What do you like best about the product?
What I like most about the program are the automations you can create, as it allows you to create them in different scripting languages and is very intuitive and easy to implement. Another strong point that NinjaOne has outside of the application is its NinjaDojo community. The information they upload to that website and the support they provide is excellent. I usually use the program every day for ticket resolution.
What do you dislike about the product?
What I like the least is the limited customization you can apply to the admin portal, and another thing it fails at is integration with certain networks.
What problems is the product solving and how is that benefiting you?
So far I haven't seen any problem
Left after couldn't do what I wanted, BIG MISTAKE. I'm back
What do you like best about the product?
Compared to their competition, it simply works. I'm tired of troubleshooting other companies products. I fell for Kaseya's song and dance. What a mistake that was. Pulseway was adequate but lacking in so many ways. Ninja has multiple remote access modes, and usually works for me.
What do you dislike about the product?
Some features rolled out not fully understood by support. Biggest issue now is their backup. A few quirks still contenting with
What problems is the product solving and how is that benefiting you?
I primarily use it for remote access to clients. With their 3 modes of accessing clients, I can usually find something that works.
Easy remote access with good remote tools that don't need full takeovers.
What do you like best about the product?
Registry edit and command line tools from the interface without a full remote session, that are easy to use. Agent install is quick. Customer support is fast and responsive. Use it every day.
What do you dislike about the product?
Mac OS MDM support is still a bit lacking, but more support is coming soon.
What problems is the product solving and how is that benefiting you?
A unified place to give us remote access to customer devices for software installation, IT support, etc...
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