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NinjaOne in daily IT operations: User experiences and suggestions for improvement
What do you like best about the product?
Positive Feedback on the Current Solution
Particularly noteworthy is the easy client accessibility and administration. The interface is clear, logically structured, and allows for intuitive operation. The basic functions are sensibly implemented and quickly understandable even for new employees. (Good in customer support)
The software distribution via Winget and similar mechanisms works reliably and saves a lot of time in everyday life. It is also positively noted that modern approaches like remote access have been cleanly and practically integrated. I find the ideas and developments very commendable.
Overall, NinjaOne offers a strong foundation for daily work in IT management. The combination of intuitive operation, stable functionality, and modern features ensures a consistently positive user experience.
Particularly noteworthy is the easy client accessibility and administration. The interface is clear, logically structured, and allows for intuitive operation. The basic functions are sensibly implemented and quickly understandable even for new employees. (Good in customer support)
The software distribution via Winget and similar mechanisms works reliably and saves a lot of time in everyday life. It is also positively noted that modern approaches like remote access have been cleanly and practically integrated. I find the ideas and developments very commendable.
Overall, NinjaOne offers a strong foundation for daily work in IT management. The combination of intuitive operation, stable functionality, and modern features ensures a consistently positive user experience.
What do you dislike about the product?
The current situation presents significant challenges that severely impact both internal efficiency and customer satisfaction. The following points stand out negatively:
1. Manual Patch Comparison – Are the systems really up to date?
Currently, there is no way to centrally and clearly check the security status of a system. The manual comparison of KB numbers is extremely time-consuming and ties up valuable resources. The risk of overlooking systems is real, potentially leading to serious security gaps. This can result in misunderstanding, mistrust, and dissatisfaction on the customer side.
2. Unclear and overloaded customer reports
The existing reports are difficult for customers to understand. A clear assessment of the system status is missing. Instead of creating transparency, confusion and follow-up questions arise – which in turn complicates communication and can weaken trust in the service.
3. Limited MSP capability due to lack of granular permission assignment
Currently, external employees can only be integrated with viewer rights. A differentiated permission assignment – for example, at the client level – is not possible. This complicates collaboration with partners and is problematic from a data protection perspective.
Desire: Transparency at a glance
It would be desirable to have an aggregated, understandable representation of the patch and security status of individual systems or groups in the NinjaOne interface as well as in the reports – both for internal purposes and for clear communication with customers.
These weaknesses cause unnecessary additional effort, hinder efficient work, and undermine customer trust. Without targeted improvements in patch transparency, report logic, and permission management, long-term inefficiency and declining customer satisfaction are at risk.
1. Manual Patch Comparison – Are the systems really up to date?
Currently, there is no way to centrally and clearly check the security status of a system. The manual comparison of KB numbers is extremely time-consuming and ties up valuable resources. The risk of overlooking systems is real, potentially leading to serious security gaps. This can result in misunderstanding, mistrust, and dissatisfaction on the customer side.
2. Unclear and overloaded customer reports
The existing reports are difficult for customers to understand. A clear assessment of the system status is missing. Instead of creating transparency, confusion and follow-up questions arise – which in turn complicates communication and can weaken trust in the service.
3. Limited MSP capability due to lack of granular permission assignment
Currently, external employees can only be integrated with viewer rights. A differentiated permission assignment – for example, at the client level – is not possible. This complicates collaboration with partners and is problematic from a data protection perspective.
Desire: Transparency at a glance
It would be desirable to have an aggregated, understandable representation of the patch and security status of individual systems or groups in the NinjaOne interface as well as in the reports – both for internal purposes and for clear communication with customers.
These weaknesses cause unnecessary additional effort, hinder efficient work, and undermine customer trust. Without targeted improvements in patch transparency, report logic, and permission management, long-term inefficiency and declining customer satisfaction are at risk.
What problems is the product solving and how is that benefiting you?
1. Manual Patch Comparison – Are the Systems Really Up to Date?
Currently, there is no way to centrally and clearly check the security status of a system. The manual comparison of KB numbers is extremely time-consuming and ties up valuable resources. The risk of overlooking systems is real – with potentially serious security gaps. This can lead to misunderstanding, mistrust, and dissatisfaction on the customer side.
2. Unclear and Overloaded Customer Reports
The existing reports are difficult for customers to understand. A clear assessment of the system status is missing. Instead of creating transparency, confusion and follow-up questions arise – which in turn complicates communication and can weaken trust in the service.
3. Limited MSP Capability Due to Lack of Granular Permission Assignment
Currently, external employees can only be integrated with viewer rights. A differentiated permission assignment – for example, at the client level – is not possible. This complicates collaboration with partners and is problematic from a data protection perspective.
Wish: Transparency at a Glance
It would be desirable to have an aggregated, understandable representation of the patch and security status of individual systems or groups in the NinjaOne interface as well as in the reports – both for internal purposes and for clear communication with customers.
Currently, there is no way to centrally and clearly check the security status of a system. The manual comparison of KB numbers is extremely time-consuming and ties up valuable resources. The risk of overlooking systems is real – with potentially serious security gaps. This can lead to misunderstanding, mistrust, and dissatisfaction on the customer side.
2. Unclear and Overloaded Customer Reports
The existing reports are difficult for customers to understand. A clear assessment of the system status is missing. Instead of creating transparency, confusion and follow-up questions arise – which in turn complicates communication and can weaken trust in the service.
3. Limited MSP Capability Due to Lack of Granular Permission Assignment
Currently, external employees can only be integrated with viewer rights. A differentiated permission assignment – for example, at the client level – is not possible. This complicates collaboration with partners and is problematic from a data protection perspective.
Wish: Transparency at a Glance
It would be desirable to have an aggregated, understandable representation of the patch and security status of individual systems or groups in the NinjaOne interface as well as in the reports – both for internal purposes and for clear communication with customers.
Just started, but already streamlining IT tasks.
What do you like best about the product?
Probably the best thing about NinjaOne is how convenient it is to have everything you need when working remotely on a computer. From being able to view the information of the machine to Remote Access to Task Manager, it is awesome!
What do you dislike about the product?
Since we just started, I haven't really found anything that I really "dislike" about the product. But if I had to pick one thing, it would be nice if the platform could integrate with more 3rd party systems.
What problems is the product solving and how is that benefiting you?
Again, although we just started, we are already seeing the benefits. Since our company has a small IT department, this helps tremendously by cutting down time to complete tasks and even the ability to automate some of those as well.
Ninja1 Product Review
What do you like best about the product?
We are using NinjaOne as our primary source for Patch Management. It has help with consolidating multiple locations in addition to helping with recognizing and resolving vulnerabilities. We will continue expand on the many features Ninja1 provides as we get more familiar with product. Support has been very helpful with guiding us through the application.
What do you dislike about the product?
We would like reporting to be a little easier to setup or have more non-technical user option to provide to other depts if need be
What problems is the product solving and how is that benefiting you?
We were looking for product that could help our organization consolidate all our devices/servers into one platform. This will be used for patch management, help desk support, and vulnerability tracking.
NinjaOne RMM has worked well for our small MSP
What do you like best about the product?
Affordable with no contracts - this is important for a small MSP, as clients can change a lot in 1 year. Features that are in place work well. Support from NinjaOne is quick and the account manager is responsive. we use it everyday to manager about 25 clients with a total of 280 endpoinits.
What do you dislike about the product?
The implementation of some features are not as intuitive as I would like (for me - maybe other people like it). There are small things, such as no ability to chat with the use through the agent until a remote session is initiated, that I would like to see. The ticketing has some issues with the phone app and the export CSV is not very useful in the format it exports. These are minor and we are happy and expect things to keep improving.
What problems is the product solving and how is that benefiting you?
NinjaOne manages and monitors: OS patching; Backup; virus/malware security; system health. We also use the built-in ticketing (this could use some improvements). We integrate with SentinelOne for security. We also integrate with Webroot for DNS filtering (only web filtering from Webroot)
Simple, effective, and adaptable
What do you like best about the product?
The best part is the versatility that Ninja brings when performing different tasks on our clients' systems.
What do you dislike about the product?
The reports section is, without a doubt, the one I have used the least. I don't think it contributes much to warrant spending time on it.
What problems is the product solving and how is that benefiting you?
Mainly remote connection tools and the enterprise policy management system.
NinjaOne: How to save time in IT management
What do you like best about the product?
The overview of my IT and mobile assets
The deployment of tablets and smartphones
Ticket management within my information system
Support before and after deployment
Ease of use and customization
Updates that bring new features
support responsiveness
The deployment of tablets and smartphones
Ticket management within my information system
Support before and after deployment
Ease of use and customization
Updates that bring new features
support responsiveness
What do you dislike about the product?
Not much in fact, the solution is complete and constantly evolving.
What problems is the product solving and how is that benefiting you?
NinjaOne allows me to save time on deploying workstations and mobile equipment, on managing support and on managing my IT infrastructure. I now have time for project managemen
User-friendly IT management tool
What do you like best about the product?
Very user-friendly, despite its large scope. Very good remote tool. Good support.
What do you dislike about the product?
After updates, sometimes errors occur, but they are quickly fixed.
What problems is the product solving and how is that benefiting you?
The Quick Support Tool does not meet our requirements (No time tracking/documentation of the remote session)
NinjaOne supports me with powerful tools
What do you like best about the product?
Overview of all clients with outstanding tasks and recommendations for action
What do you dislike about the product?
Some settings are not easy to find
What problems is the product solving and how is that benefiting you?
automated patch management
It has simplified our patch management of Windows Updates and use of scripting throughout our forest
What do you like best about the product?
It's simplified our Windows Update process
What do you dislike about the product?
The installed agents stop working at times.
What problems is the product solving and how is that benefiting you?
We can manage all updates internationally in one interface.
We can provide remote support to our users anywhere.
We can remotely manage devices without having to login to them.
We can provide remote support to our users anywhere.
We can remotely manage devices without having to login to them.
NinjaOne endpoint management tool
What do you like best about the product?
Endpoint management with NinjaOne is very helpful and user friendly.
This product impressively allows remote capabilities for Windows and Mac environments with the same remote tool, NinjaOne Remote.
The patch management for Windows endpoints and Macs is also great.
This product impressively allows remote capabilities for Windows and Mac environments with the same remote tool, NinjaOne Remote.
The patch management for Windows endpoints and Macs is also great.
What do you dislike about the product?
It is somewhat difficult to install some software from the NinjaOne program and from the software patching area.
What problems is the product solving and how is that benefiting you?
NinjaOne allows our service desk staff to more easily assist Windows and Mac users. The product also manages patching our fleet of Windows servers.
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