External reviews
3,918 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Fast, Web-Based RMM with Great Integrations and Responsive Support
What do you like best about the product?
NinjaOne has a good user interface that is fully web based. We moved from ConnectWise Automate which has missing features in the web interface. Additionally, we like that Ninja focuses on PowerShell and other standard scripting languages. They integrate with tools like SentinelOne and CW PSA which is good for our techs. The performance is quick compared to what we had with CW Automate, specifically the fat client for CW Automate was very slow and Ninja is quick. Pricing is not bad either for the features that you get. We use Ninja Remote and had some issues but their support team has made most of those resolved in a quick period. Their support team is very quick to respond to our problems, and they don't frequently have major outages which is important in an RMM tool
What do you dislike about the product?
I dislike that they don't have any AI Scripting features built in. I would like it more if you could just type out what you want the script to do and it builds it for you. We had that with CW Automate, however Ninja doesn't offer that. Being able to for it to automatically create custom fields would be nice as well. Currently, there's a lot of menus to dig through at times which can be it difficult to find the setting that you want to change.
What problems is the product solving and how is that benefiting you?
NinjaOne allows for us to remotely control and manage endpoints. It's very needed when you are managing hundreds of remote offices and thousands of devices. The policy driven auomation allows for us to setup a policy and for devices to run that policy automatically on a period.
Easy All-in-One Patching, Deployment, and Help Desk with Fast Support
What do you like best about the product?
I like the ability to run patching, software deployment, and help desk functions all in one location. The software is easy to use and set up, and it helps me automate many processes so I can free up more time. The price is ok for a rural hospital. Now we cannot use all of the functionality that is available, but we do have integrates with Azure. When you do have issues or questions you can get support fast and get everything working again.
What do you dislike about the product?
The thing that I dislike about Ninja One would have to be the pricing for all options with a smaller team. The reporting could be upgraded to allow for easier to read or create reports.
What problems is the product solving and how is that benefiting you?
NinjaOne solved the problem of too many separate tools and too many manual IT tasks. Between patching software, Vulnerability's, remote access and ticketing you can now see everything from one site.
Easy-to-Use UI with a Powerful Dashboard and Activity Logging
What do you like best about the product?
The UI is easy to use, the dashboard is useful for getting a sense of the different vulnerabilities impacting your organization. The activity logging is helpful to monitor patching activities on each machine, previous patching solutions didn't log patching activities as well as NinjaOne does so you would be completely in the dark on what your machines are doing.
Installation of the agents are quick and easy and don't seem to take up too much machine resources such as CPU or memory.
Installation of the agents are quick and easy and don't seem to take up too much machine resources such as CPU or memory.
What do you dislike about the product?
I really don't like not having the ability to effectively search specific patches and what machines either have them installed or have them pending. Also SQL Server patches are considered O/S updates in the NinjaOne system I would prefer to have them as software patches so that we have more control on how they're approved.
I also wish there was better scheduling or patching around patch Tuesday. Currently I have to schedule patches for frequency 10 days, 2nd Tuesday. It works correctly but it's just messy. Instead it should be PAtch Tuesday, days after.
I also want 3rd party software that's installed to automatically be listed in the software tab instead of adding each software manually.
I also wish there was better scheduling or patching around patch Tuesday. Currently I have to schedule patches for frequency 10 days, 2nd Tuesday. It works correctly but it's just messy. Instead it should be PAtch Tuesday, days after.
I also want 3rd party software that's installed to automatically be listed in the software tab instead of adding each software manually.
What problems is the product solving and how is that benefiting you?
I'm impressed with the Product Roadmap page and having visibility of all the different solutions NinjaOne is adding or currently working on. They've done a great job of improving their product in the short time we've been customers.
Remote Control Feature saves steps
What do you like best about the product?
the remote control feature is most useful, especially when the end user can't communicate which password they forgot.
What do you dislike about the product?
I still haven't sorted out the patch management
What problems is the product solving and how is that benefiting you?
ticket tracking
Great Automation for New and Existing Machines
What do you like best about the product?
I like how easy it is to automate tasks to new and existing laptops.
What do you dislike about the product?
Certain issues will happen multiple times. It has occurred multiple times where the machine is fully up to date, but the update message ill not clear.
What problems is the product solving and how is that benefiting you?
It is solving the easiest ways to allow automated tasks, which allows us to get what our customers need in the fastest way possible.
Easy to Roll Out, User-Friendly Interface, and Fast Support
What do you like best about the product?
I like the interface, ease of use, how easy it is to roll out and the support has been very fast!
What do you dislike about the product?
The Patching for windows seems to be a bit intermittent. Would also like an easier ay to assign devices to users. We had a good introductory offer when we signed up but now the pricing has increased in 2nd year.
What problems is the product solving and how is that benefiting you?
The remote management aspect is great and works seamlessly.
We also moved the patching from intune to Ninja.
We also moved the patching from intune to Ninja.
Simple, Intuitive UI That’s Easy to Work With
What do you like best about the product?
The UI of the platform is very simple to understand and work with.
What do you dislike about the product?
I feel like a few of the functions like scripts is buried deeply under administration.
What problems is the product solving and how is that benefiting you?
We use NinjaOne as an RMM and patching solution and it turned out to be very effective for our clients.
Easy Device Monitoring with Convenient One-Click Remote Access
What do you like best about the product?
What I like the most about NinjaOne is that we can easily monitor our devices and take action when something is wrong. I also find the built‑in Remote tool extremely convenient, with just one click, a session request is sent to the laptop and we can immediately take a look remotely.
What do you dislike about the product?
What I dislike about NinjaOne is that when a new Microsoft security update is released and pushed through NinjaOne, the update often fails to install on the devices. As a result, the device health summary shows many devices as unhealthy.
What problems is the product solving and how is that benefiting you?
When something unexpected happens on a device, I can easily review the activity logs to see exactly what occurred.
Patch Management, Remote Access, and Automation Off to a Great Start
What do you like best about the product?
Patch Management’s, Remote Access, Automatisierung
What do you dislike about the product?
Nothing atm. we‘re just startet with it.
What problems is the product solving and how is that benefiting you?
It makes everything faster, less manuell work.
Fast, User-Friendly Remote Access and Patch Management with NinjaOne
What do you like best about the product?
NinjaOne is pleasant to work with. I find it especially useful for remotely accessing computers to support our users and for managing software patches. It runs quickly and the interface is clear and user-friendly, which makes day-to-day use straightforward.
What do you dislike about the product?
Overall, I have to say it works quite well. If I had to point out one area for improvement, it’s that sometimes it takes a while for the agent to connect, or it doesn’t reliably recognize that it’s available again after one user logs out and another user logs in on the device we’re accessing remotely.
What problems is the product solving and how is that benefiting you?
It offers good manageability, especially when it comes to support and security updates.
showing 61 - 70