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NinjaOne software and team is a pleasure to work with
What do you like best about the product?
I have worked with numerous IT vendors for remote monitoring and management (RMM) and general software solutions over the years. Ninja is hands down the easiest to work with. The team is responsive, and the RMM system is very straightforward to use. We have made significant progress automating the management of our clients with Ninja.
What do you dislike about the product?
I want a native integration into HALO PSA, but the notification channels work well enough. It would be nice to have the ability to combine tickets for recurring issues.
What problems is the product solving and how is that benefiting you?
Manageing large number endpoints consistently
very good service - top support
What do you like best about the product?
The script and remote service we use it every day and sell it to our client
What do you dislike about the product?
some configurations for email and ticketing service
What problems is the product solving and how is that benefiting you?
Lot of problem,
reduce time of delay and check errore
reduce time of delay and check errore
NinjaOne is a great RMM product with the flexibility to do just about anything you need
What do you like best about the product?
From my experience, NinjaOne has been relatively hands-off once you get it configured. Software deployments using conditions have been very helpful with critical software such as EDR, DNS filtering agents, etc.
What do you dislike about the product?
There are some elements of the GUI experience when it comes to navigating that aren't very intuitive but once you get used to it there are no issues.
What problems is the product solving and how is that benefiting you?
The most critical problem that NinjaOne has solved is ensuring devices are patched and have their required software. This ensures our security is not lacking across hundreds of endpoints.
NinjaOne has been the best platform we have used in a while
What do you like best about the product?
NinjaOne is revolutionizing how IT professionals work. Communication is always on par with support. Ninja has a sleek, compact, but informative UI that makes things easy finding anything you need to do. API is great to use and ease of integration.
What do you dislike about the product?
A few downsides with the MDM, as its a new product from them. Cannot auto enroll devices with Samsung's Knox.
What problems is the product solving and how is that benefiting you?
Detailed patch management message for the end user. RMM into devices to diagnose end user problems. Server patching, rebooting, and updating. Remote scripting.
In my role as an IT support administrator, I perform reviews.
What do you like best about the product?
1-Operates over the internet, rather than relying on a local network like traditional applications.
2-Enables rapid deployment.
3-Establishes clear policies.
2-Enables rapid deployment.
3-Establishes clear policies.
What do you dislike about the product?
1-Occasionally, the failure report logs are unclear.
2-In some cases, it is necessary to restart the agent services.
3-There is a lack of an appealing user interface for end users.
2-In some cases, it is necessary to restart the agent services.
3-There is a lack of an appealing user interface for end users.
What problems is the product solving and how is that benefiting you?
Ninja One has significantly reduced our workload by transitioning to a modern environment, allowing us to deploy without relying on the local network. Additionally, we now have clear visibility over our devices
An RMM that grows with your business
What do you like best about the product?
There are 2 standout features for us:
One is the multiple remote control options - being able to use whatever works best for us in the moment is a game-changer for our IT support team, and our clients in turn.
The other feature we especially like is the integrated ticketing system. It makes our support calls flow much more smoothly than when we were using 2 separate products to accomplish the same thing.
One is the multiple remote control options - being able to use whatever works best for us in the moment is a game-changer for our IT support team, and our clients in turn.
The other feature we especially like is the integrated ticketing system. It makes our support calls flow much more smoothly than when we were using 2 separate products to accomplish the same thing.
What do you dislike about the product?
Since we use Ninja all day, every day, there are still a few things that are missing that we were able to utilize with our previous support software, such as printer mapping integration and network drive mapping.
What problems is the product solving and how is that benefiting you?
Whether our clients are on-site, at a remote location, or even WFH, Ninja has the necessary tools to let us support them and solve IT issues quickly and efficiently.
Solid RMM tool
What do you like best about the product?
As a blind administrator and IT Engineer, who uses this application on a daily and constant basis, their move towards being more accessible is huge. It provides a feature set which allows remote access, policy management, device management, contact and user management, and simple deployment tools for both non enterprise, and enterprise level infrastructures; that just makes life easier.
They provide prompt support when needed, and are good about answering questions. They also are good about taking feedback for feature improvements, or corrections when anything seems off.
Setting up the application is also very easy, and intuitive making setups, deployments, migrations, or even script management via command line, Linux, or Powershell quick and easy.
Along with this, you can easily pull in devices via Active Directory integration using add-hock discovery jobs by just adding your primary DC, and pulling in your device registry right into the clients portal for easy deployments.
They provide prompt support when needed, and are good about answering questions. They also are good about taking feedback for feature improvements, or corrections when anything seems off.
Setting up the application is also very easy, and intuitive making setups, deployments, migrations, or even script management via command line, Linux, or Powershell quick and easy.
Along with this, you can easily pull in devices via Active Directory integration using add-hock discovery jobs by just adding your primary DC, and pulling in your device registry right into the clients portal for easy deployments.
What do you dislike about the product?
I would still like to see some improvements on the accessability side. Many of the buttons, fields and features still get listed as an unknown button, field, or object. This can make things challenging for those with low vision who do not know how to use OCR accessible tools to force information out of the web portal when working with screen reader technology. Having to use these secondary tools also makes things take more time then one would like when working through visual limitations.
I would also like to see an added key for health notifications or a means to access them via tab stops so that a screen reader may be able to identify the notice so that you know when a system needs a rebboot, or has an alert at a glance, without having to search the logs by hand.
I would also like to see an added key for health notifications or a means to access them via tab stops so that a screen reader may be able to identify the notice so that you know when a system needs a rebboot, or has an alert at a glance, without having to search the logs by hand.
What problems is the product solving and how is that benefiting you?
It gives you a unified platform to manage tickets, devices, servers, patching, and security all in one place. It eliminates the need for having multiple applications and portals for each of these individual things. It also allows for quick user management on a DC via access to a servers command line, or even having access to the AD user accounts right from the Ninja interface. It saves time, and ultimately for the clients, it saves money.
good product with new features being added frequently
What do you like best about the product?
the device overview. I like that it allows you to remove software across an organization. the inclusion of scripts is useful. overall the device control provided by ninja is strong
deployment of 3rd party software via ninja is very useful
deployment of 3rd party software via ninja is very useful
What do you dislike about the product?
I would like a better password manager integrated into ninjaone(something similar to itglue or connectwise)
device uptime graph(One thing i liked about screenconnect over ninja is that it provides a line graph showing when the computer is online. this allows us to see if the office is experiencing drops in service. right now the only data we get is a numerical value for how long the computer has been on, but not if internet has gone in that same period.)
device uptime graph(One thing i liked about screenconnect over ninja is that it provides a line graph showing when the computer is online. this allows us to see if the office is experiencing drops in service. right now the only data we get is a numerical value for how long the computer has been on, but not if internet has gone in that same period.)
What problems is the product solving and how is that benefiting you?
management of company devices (windows/mobile/snmp)
ticket management
ticket management
Very helpful to do all the IT needs to do.
What do you like best about the product?
Can manage the whole of companies machines.
What do you dislike about the product?
It times out too quickly when you are logged into Ninja
What problems is the product solving and how is that benefiting you?
Helping to deploy the AV software which isn't installing at the moment.
Pretty decent AIO platform for MSPs
What do you like best about the product?
The mostly all in one functionality has been great.
What do you dislike about the product?
Some of the customization is hard to figure out or navigate, and some key features are missing compared to other MSP platforms like ConnectWise, Freshdesk, and Atera.
What problems is the product solving and how is that benefiting you?
Allows us to manage our 800+ devices in a easy to navigate space.
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