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NinjaOne is a great service that makes helping our clients quick and easy.
What do you like best about the product?
It is very straightforward to use as well as setting it up for new users. With how often I use it, being able to use it with little to no issues is nice.
What do you dislike about the product?
I wish there were more features when actually remoted onto a client's device. There is enough to get by but I feel like there are more possible items that could be included like differentiating between when a client is using the cursor versus another user using it.
What problems is the product solving and how is that benefiting you?
Being able to remotely access client computers to perform tech support.
NinjaOne is your one stop shop for Managing assets for a single company or MSP
What do you like best about the product?
Ease of use with all the tools and finding information about assets.
What do you dislike about the product?
Some of the alerting features i wish could be tailored further for example low disk space alerts we cannot modify which disk or partitions to look for.
What problems is the product solving and how is that benefiting you?
It solves our RMM need to manage between all our clients
Review for NinjaOne
What do you like best about the product?
I enjoy the functionality it brings. The interface is easy to work with as well as the information about the devices that it pulls and shows inside the tenant. It is easy to set up end users on as well as assigning them devices to remote into.
What do you dislike about the product?
I do not like the time it takes for NinjaOne to assist with getting a support ticket fixed on the NinjaOne side. For instance, deleting a tenant that if an end user creates on instead of getting an invitation.
What problems is the product solving and how is that benefiting you?
Various forms of computer and server issues. I am able to remote in and get the issue resolved quickly without having to jump through a lot of hoops getting remoted into the computer.
Effectively consistant
What do you like best about the product?
In my experience, it has provided the best experience for all the data I need for a device to be located in one place. I can push programs and systems and consistently rely on it.
What do you dislike about the product?
It could use a bit more organization, but that is not always the case.
What problems is the product solving and how is that benefiting you?
It provides a one-stop solution to admin passwords, remoting software and all the specs of a computer.
We use NinjaOne RMM to manage my clients' PCs and help desk tickets.
What do you like best about the product?
Complete package that has modules that work well together. I really like the integration with BitDefender Gravity Zone. Training is good to get a fast start. I am a one man consultancy and NinjaOne helps me stay ahead issues while keeping my clients machines working better than well. I believe that NinjaOne has helped them stretch the life span of their Win 10 machines with regular maintenance. Support is easy to request and the techs have been very for me.
What do you dislike about the product?
I don't really have time to be a guru of their entire system, so its taking me longer than I normally would, but it gets better after each training.
What problems is the product solving and how is that benefiting you?
My clients are frugal and still have a lot of Win 10. They are all very happy about the performance of their PCs, they saw an uptick weekly for the over the first month. Occasionally I have to kick off a maintenance task and clear drive space, remotely kill services that spike and setoff alerts. My income surely went up after NinjaOne was installed.
Great Remote Support, Fantastixc 365 backups, great options, backuo side is lacking
What do you like best about the product?
The best thing about it is the ease of use and the easy understanding of the program both user and tech side.
What do you dislike about the product?
We have had a very large amount of NinjaOne Backup Failures
What problems is the product solving and how is that benefiting you?
They are constantly improving there platform which is a huge benefit and isn't always the case with competitors,
Clean and easy to find pertinent info once you understand how it's laid out
What do you like best about the product?
Easy to frequently use, has a functional layout
What do you dislike about the product?
Can be difficult to sort assets correctly, particularly if you have companies that have similar names.
What problems is the product solving and how is that benefiting you?
Has a lot of integration support, easy to send WoL commands quickly and integrates well into HaloPSA
In itself, I am very satisfied because Ninja offers many features without having to navigate to the server.
What do you like best about the product?
That you can use AD functions via software, that you can perform a ping test in the user context via the console.
What do you dislike about the product?
The service unfortunately does not restart during a server reboot.
What problems is the product solving and how is that benefiting you?
Unfortunately, from time to time, Ninja Remote access is not possible when the Ninja RMA Agent is installed on a server and the server has been rebooted; the service is not running 80% of the time.
No problem, it has always worked in my 3 years
What do you like best about the product?
The file browser is great
The connection options are good
The connection options are good
What do you dislike about the product?
I can't think of anything negative, as I mostly work as an end user and it works great, with internal devices and external devices. The connection to customer systems also works great.
What problems is the product solving and how is that benefiting you?
Secure connection to customer systems is critical and important. At the same time, it must always work.
So far, only positive experiences with Ninja.
The API also works great and is used very actively by us.
So far, only positive experiences with Ninja.
The API also works great and is used very actively by us.
Scripting and automation is great
What do you like best about the product?
I'm able to adjust and deploy nearly anything including some custom applications and developed SIEM software at the push of a button.
What do you dislike about the product?
Initially the remote desktop software is for some reason not enabled and requires configuration.
What problems is the product solving and how is that benefiting you?
pushing custom SIEM
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