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A great easy to user and user friendly experience for IT teams and end users.
What do you like best about the product?
Everything you are looking for is very easy to find. The platform as a whole is very user friendly and easy to configure for deployment. Creating automation and using automations, even seeing what automations or tasks are running is great.
What do you dislike about the product?
This is a hard field to fill but there has always been one thing I've always wished was part of Ninja. Email notifications for when automations complete. Ideally this can be configured for specific automations and disable on others.
What problems is the product solving and how is that benefiting you?
Ninja makes connecting with clients easy which expedites resolving any issues users may be having.
New Exciting Product Vendor for our organization!
What do you like best about the product?
The intuitive dashboard makes for easy navigation. This product is upping our cyber security as well as allowing for better remote management and we welcome it with open arms. Implementation was not tedious and allowed for easy deployment for staff. This product has also seamlessly integrated with our current O365 environment.
What do you dislike about the product?
So far, we do not have any complaints or dislikes for NinjaOne.
What problems is the product solving and how is that benefiting you?
What used to be handled manually, is now being automated providing patch management. This has also allowed for some great remote monitoring solutions!
Great Software!
What do you like best about the product?
Having all of the assets in one spot. Its easy to find computers in the system and run maintenance if needed.
What do you dislike about the product?
I wish there was a more comprehensive inventory aspect to it. It would be nice to assign users rather than just having the last logged-in user. Also, having a paper trail that allows us to see where the device has been, who checked it out, etc., would be helpful. Right now, we are looking at getting another piece of software to help us handle this, but it would be nice if it were built into Ninja.
What problems is the product solving and how is that benefiting you?
Device Managment.
Ninja One Review - Stambaughness Tech Solutions
What do you like best about the product?
The UI is super easy to navigate. All the options are well-placed and work effectively. Unlike ConnectWise Automate, NinjaOne does not lag whatsoever. There are many other details that I like for example:
1 . How easy it is to manage and restore from Backups within Ninja
2. The bitlocker key recovery is so easy
3. You can see the host server for a VM on the main page
4. The activity logs are easy to read without going into too many options
5. option to add some devices to your favourites
6. It is easy to implement it on a new device, although I am not a part of that team but so far I have not seen any issues
7. had to reach out to Customer support only once and it went smoothly
8. We use it everyday for 8-9 hours and I almost never complain moving away from our old RMM tool because how well it have been integrated into our daily use
1 . How easy it is to manage and restore from Backups within Ninja
2. The bitlocker key recovery is so easy
3. You can see the host server for a VM on the main page
4. The activity logs are easy to read without going into too many options
5. option to add some devices to your favourites
6. It is easy to implement it on a new device, although I am not a part of that team but so far I have not seen any issues
7. had to reach out to Customer support only once and it went smoothly
8. We use it everyday for 8-9 hours and I almost never complain moving away from our old RMM tool because how well it have been integrated into our daily use
What do you dislike about the product?
1. The chat function is not so great and can be improved. I'd like to chat with the user before connecting to their computer/ laptop.
2. Many times I am just not able to connect to a machine and keep getting an error message. So I have to ask the user to restart their computer and then I am able to connect. No pattern here, it just keeps happening randomly.
3. I want to be able to download multiple folders from backups at the same time, instead of going one-by-one.
2. Many times I am just not able to connect to a machine and keep getting an error message. So I have to ask the user to restart their computer and then I am able to connect. No pattern here, it just keeps happening randomly.
3. I want to be able to download multiple folders from backups at the same time, instead of going one-by-one.
What problems is the product solving and how is that benefiting you?
Light-weight web interface, easy UI. Easy to access backup integration and restore. You don't need a high end laptop to be able to use ninjaOne as a user
Has made my life as an administrator significantly easier.
What do you like best about the product?
Secure remote access - encrypted connections for remote maintenance. Comprehensive device monitoring - real-time monitoring and notifications. Automation of repetitive tasks - support for scripts (PowerShell, Shell,).
What do you dislike about the product?
Everything is easy to understand and clear.
What problems is the product solving and how is that benefiting you?
Driving updates is clear.
NinjaRMM
What do you like best about the product?
I like how you can get a snapshot of all the particulars about a PC as far as the Windows version and most everyting else about the system
What do you dislike about the product?
I do not like that it does not save my Widget settings, I have to change them each time i login
What problems is the product solving and how is that benefiting you?
Ease of remote connectivity
overall, great tool
What do you like best about the product?
Generally well thought out GUI. Lot's of information that easy to access quickly.
What do you dislike about the product?
Some items are not necessarily intuitively placed and/or may require more clicks than necessary or don't require the number of clicks expected based on the behavior of other menus.
What problems is the product solving and how is that benefiting you?
using for remote management
NinjaOne Review
What do you like best about the product?
The ability to simply drag and drop a file to the remote computer. The ability to copy paste a password from one site into the remote machine.
What do you dislike about the product?
No option to save a password for ease of access to remote in.
What problems is the product solving and how is that benefiting you?
The ability to log into a user's machine with or without the user having to do anything.
It helps me keep track of everything.
What do you like best about the product?
I like how in-depth the tracking abilities are, seeing what devices are running and how they are doing. It is easy to see what I need to see and keep up with things on a day-to-day basis.
What do you dislike about the product?
It is intimidating to dig into everything, for someone new, because at first glance it seems simple but obviously in order to fully utilize the system you have to dig a little deeper.
What problems is the product solving and how is that benefiting you?
The ability to see computers and how often they are used, as well as who is using them, really solves the issue of remotely managing multiple devices.
Great RMM solution! We use it as a daily tool.
What do you like best about the product?
We use the software as a tool for our MSP customers. This results in almost daily touchpoints. In principle, we are very satisfied with the dashboard, which is clearly designed. Much of it is self-explanatory or can be figured out by experimenting. However, through introductory coaching, almost every question can be quickly clarified or answered later. The patch management has been working very satisfactorily after the latest updates. We haven't used the automated scripts much yet, despite having been using them for a while, but there are plenty of possibilities and a lot can be integrated here. The reporting function is definitely useful. The integrated remote maintenance tool Splashtop is practical, even though we historically use a different solution for this.
What do you dislike about the product?
The mobile app still has room for improvement in terms of remote management of devices. However, this is not yet very relevant for us at the moment. We would like to see a broader integration of third-party libraries.
What problems is the product solving and how is that benefiting you?
Ninjaone helps us with centralized endpoint management, allowing the health status of endpoints to be monitored across customers.
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