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Solid Remote monitoring Software
What do you like best about the product?
The easy of use when you need to give a customer support. Their support is great, always reachable and quick to respond.
What do you dislike about the product?
The availability of add on software is great but not everything is integrated into the main portal, each app has its own portal.
What problems is the product solving and how is that benefiting you?
Remotely supporting clients and keeping track of the machine information
NinjaOne is the One
What do you like best about the product?
Having all of our RMM and helpdesk ticking in One tool. Very easy to use and implement into our environment, which contains 4 separate AD domains. Recently moved our EDR to CrowdStrike and are already seeing the benefits of that integration, as the sync between AD-Ninja-EDR is a main priority for us.
What do you dislike about the product?
This is both a like and disklike, but helpdesk features are constantly evolving. If there are shortcomings or bugs we fill out a feature request or contact support and they are quickly resolved. We have been growing with the tool and it has turned into our go-to daily board for all of our IT issues across 4 companies. Their support is very responsive and the only issues that aren't immediately resolved are feature requests, but it's amazing to see our ideas turn into features within 1-2 months.
What problems is the product solving and how is that benefiting you?
Solving the link/sync between our EDR and Active Directly. A main priority for us is making sure all AD endpoints are secure and endpoint protection is installed and managed. We also wanted One tool for helpdesk ticketing/documentation and RMM and Ninja has solved it perfectly.
User-friendly and comprehensive solution for remote management and monitoring
What do you like best about the product?
Simple and non-compiled application. Supports multiple operating systems, saves us enormous time, no more travel to the surrounding locations necessary.
What do you dislike about the product?
More possibilities desired with Apple products, but already made significant progress last year.
What problems is the product solving and how is that benefiting you?
One has all the important tools in one central location (network monitoring, patch management, software distribution, remote access, documentation, etc.). All the information we need is always quickly accessible. Additionally, new features and improvements are constantly being added.
Very useful, expansive tool.
What do you like best about the product?
A really strong tool with plenty of automation options and the ability to add your own in too. has helped us shave off a lot of manual hours and automate the workflows of our business. would recommend.
What do you dislike about the product?
Sometimes very select issues can happen. For example, a machine has ben flagged for no updates but the machine also has no updates to run.
What problems is the product solving and how is that benefiting you?
the maintenance is fantastic with the size of our business and ease of pushing software to endpoint is very good too
New to NinjaOne but loving it already
What do you like best about the product?
Simple deployment, simple to configure but with granular options makes deployment simple and easy. Also the continuous development is great and new features released all the time.
What do you dislike about the product?
No support for 365 Global Admin with QuickConnect, although we have been told its on its way!
What problems is the product solving and how is that benefiting you?
NinjaOne has helped improve our patching and monitoring greatly, as our previous solution was clunky and outdated
An absolute night and day positive difference compared to other industry leading RMM tools.
What do you like best about the product?
I really enjoy the simplicity and intuitive nature of it's design and development. Out of the box it is so easy to use and navigate and you just know how it works with very little time needed to learn it.
What do you dislike about the product?
Honestly they are always making improvements. It's hard to say that it doesn't have what an RMM tool should. Though the reporting could be a bit better in robustness of data and versatility of report construction.
What problems is the product solving and how is that benefiting you?
The NinjaOne development team have really been on top of their game when it comes to updating and refining the NinjaOne RMM tool. One of the biggest hurdles for us has been change management processes and tracking of actions. NinjaOne has such an easy to use, access, and follow stream of actions taken for every endpoint that goes back to the endpoints onboarding (as far as I have seen) so auditing of machine changes and software installs and user logins has been absolutely wonderful and really aids us in the change management logging process.
Great Experience
What do you like best about the product?
Still in the middle of the deployment but so far.
- Ninja team has been accommodating
- mtm billing
- speed of the product
- simplification of the product (leaving automate)
- 3rd party patching
- Ninja team has been accommodating
- mtm billing
- speed of the product
- simplification of the product (leaving automate)
- 3rd party patching
What do you dislike about the product?
Need the ability to deploy agents from probes.
Some how better interface with billing for device reporting.
Some how better interface with billing for device reporting.
What problems is the product solving and how is that benefiting you?
allow us to escape automate?
A powerful tool for the job
What do you like best about the product?
Ease of use, powerful tools, simple implementations, security features, 3rd party integrations, etc
What do you dislike about the product?
I would say my biggest complaints are how NinjaOne, albeit rarely, can be sluggish/slow to respond and the lack of ability to manage Mac devices as well as Windows.
What problems is the product solving and how is that benefiting you?
We use the RMM features to manage fleets of devices as a MSP.
Why Ninja is The Best RMM Tool
What do you like best about the product?
The functions, features, scripting, layout, granular access.
What do you dislike about the product?
"Unknown error has occurred " when trying to remote in.
What problems is the product solving and how is that benefiting you?
Ninja One is consistently adding new patches and features that benefit workflows from an MSP standpoint.
Excellent service
What do you like best about the product?
I love the ease of use for this RMM and the ability to manage all of my client devices without fail.
What do you dislike about the product?
My biggest issue with NinjaOne is that sometimes we can have issues with some of the automated tasks.
What problems is the product solving and how is that benefiting you?
The best problem that NinjaOne is solving is the RMM and MDM features.
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