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Nr.1 RMM and Software Deployment Tool
What do you like best about the product?
Remote Managing Clients with all neeeded Data incl. Remote Tools like Remote Registry
What do you dislike about the product?
Remote Connection in NinjaRemote is instable sometimes
What problems is the product solving and how is that benefiting you?
MSP Business
Patching
Remote In to EndUsers
Software Install
Patching
Remote In to EndUsers
Software Install
Versatile RMM with great overview, minor usability drawbacks
What do you like best about the product?
I can see all systems at a glance and have the flexibility to connect via RDP, TeamViewer, or the NinjaOne client. The automation features are powerful and save a lot of time in daily operations.
What do you dislike about the product?
The client occasionally freezes and produces false alerts. When connecting via RDP, options like clipboard sharing need to be manually enabled every time. In the customer view, I would appreciate more filtering options, such as by logged-in user or operating system.
What problems is the product solving and how is that benefiting you?
It allows us to monitor and manage all client systems from a single pane of glass, which improves efficiency and reduces response times. The integrated remote access options (RDP, TeamViewer, and NinjaOne client) make it easy to quickly resolve issues without needing to switch tools. Automation helps streamline routine tasks, reducing manual work and minimizing errors. Overall, it enables us to provide faster, more consistent IT support.
Customer support simplified
What do you like best about the product?
That one can control customer computers without problems and quickly retrieve information.
What do you dislike about the product?
I would have to think for a long time to find something there.
What problems is the product solving and how is that benefiting you?
I am just a user, therefore I am not familiar with Ninja Solving.
Great product!
What do you like best about the product?
It is easy to use right away. If there are things that you aren't sure about, they have a big knowledge base. The possibilities with NinjaOne seem endless. They update and push out new features pretty regularly. It just makes my job so much easier.
What do you dislike about the product?
I haven' t found anything that I dislike about it yet.
What problems is the product solving and how is that benefiting you?
The remote management saves me so much time. Auto-patching is another huge time saver.
Great RMM tool for MSPs
What do you like best about the product?
It works very well and is easy to use, onboarding was a breeze and the continuous updates keep things moving forward.
What do you dislike about the product?
We have had quite a lot of issues with the MDM product, specifically around iOS devices.
What problems is the product solving and how is that benefiting you?
We can manage all client devices from a single portal, and the native remote app works better than most stand alone products.
The NinjaOne Community
What do you like best about the product?
I appreciate being part of a community with NinjaOne. As a single-person MSP, it gets tough out here. I have questions that I want answers to. I have ideas that I want to share. Knowing that there are like-minded individuals around me who are doing the same things really helps keep me grounded. NinjaOne is also very responsive. If I have an issue, then I can quickly get an answer.
Using NinjaOne is great! I can quickly deploy the RMM onto a client device, and the network hunting capabilities allow me to do things quickly and discreetly. I plan to use NinjaOne every day in my business, though right now I am not at that point.
Using NinjaOne is great! I can quickly deploy the RMM onto a client device, and the network hunting capabilities allow me to do things quickly and discreetly. I plan to use NinjaOne every day in my business, though right now I am not at that point.
What do you dislike about the product?
I am not a huge fan of how some features are presented.
What problems is the product solving and how is that benefiting you?
It is the backbone of my MSP business. I can see, manage, and fix client devices without haveing to go to the site. I can automate a lot of busy tasks. It makes my job easier, and allows me to focus on other things.
Ninjaone the right choice for RMM
What do you like best about the product?
Support is important and easy to access. Reliability and ease of use is always important. They do always work towards improving their platform as well taking feedback from the user base.
What do you dislike about the product?
some slight UI tweaks around how data is organized but those could be personal preference, functionality is there
What problems is the product solving and how is that benefiting you?
Patching, inventory, RMM tools, backup. NinjaOne simplifies managing WFH and InOffice. Alerting. In the past it was musltiple systems, and a good deal of manual work.
Streamlined Ticket Management with Some Remote Desktop Challenges
What do you like best about the product?
I use NinjaOne for our day-to-day ticket management and RMM. I like the feature that allows me to click on a user's device from a ticket without having to go to another application. We are also able to push out PowerShell scripts with ease. The initial setup was smooth and added a lot more features compared to our previous tool. NinjaOne offers better functionality, which was a major reason for switching from Autotask.
What do you dislike about the product?
The remote desktop feature in NinjaOne is very buggy and I would like to see better reliability when trying to connect to a computer.
What problems is the product solving and how is that benefiting you?
I use NinjaOne for ticket management and RMM. It allows users to submit tickets in multiple ways, monitors devices for issues, and eases PowerShell script deployment. I like the feature of accessing a user's device directly from a ticket without needing another application.
Energetic support
What do you like best about the product?
Communication is always quick and help is provided, problems can usually be solved.
What do you dislike about the product?
One gets a bit of the feeling that the assigned support agent is sometimes at a loss, but since the tool is complex and the functions are diverse, that is understandable.
What problems is the product solving and how is that benefiting you?
Since we primarily used the tool for ticketing, the problems were mainly there as well.
best software eu west
What do you like best about the product?
ninja is just awesome. Clear and understandable, few bugs, and if there are any, you have very good support.
What do you dislike about the product?
sometimes ninja remote still has problems.
What problems is the product solving and how is that benefiting you?
Many problems can be directly recognized even without remote maintenance, for example, hard drive problems.
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