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Clean, Concise RMM with Easy Automation and Responsive Support
What do you like best about the product?
Compared to some of the other RMM products I've used it displays information in a clean, concise way. Additionally, it's automation is easy to understand and configure, and the support has been very responsive in the instances I've needed to contact them directly.
What do you dislike about the product?
Utilizing multiple tabs is inconsistent in performance. The quick-glace feature to quickly check an endpoint's hostname, logged in user, LAN/WAN address was removed. Occasionally there are issues with getting signed out despite still being active.
What problems is the product solving and how is that benefiting you?
Helps me get effective remote access to client computers to perform support operations.
Seamless Integration, Strong Performance, and Helpful Support
What do you like best about the product?
the intergration with better performance and the fact that the AI is a great feature to use, the support from the team regarding ui/ux and pricing.
What do you dislike about the product?
no issues with anything that I specifically dislike
What problems is the product solving and how is that benefiting you?
I would say that the bots would need to be more accurate
Intuitive Interface and Straightforward Deployment
What do you like best about the product?
The interface feels intuitive, and the deployment process is straightforward.
What do you dislike about the product?
Sometimes, though not every time, I run into an issue where the device shows as online but still fails to connect.
What problems is the product solving and how is that benefiting you?
Saving scripts and applying policies to large numbers of computers is a lot easier
Easy-to-Use All-in-One Management Platform with Great Alerts
What do you like best about the product?
An all-in-one management platform with a very easy-to-use interface, from dashboards to policies. It’s easy to push changes, and the alert system is great for warning you before anything affects the business. Great product.
What do you dislike about the product?
There’s so much information, scripts, and more that I haven’t had a chance to work through in the portal yet.
What problems is the product solving and how is that benefiting you?
This performance portal works well with servers, and the dashboard is great.
Easy Interface, Powerful Search, and Fast Cloud Deployment
What do you like best about the product?
Easy to understand interface. Great searching options. Surprisingly quick application deployment and management for a cloud-based solution.
What do you dislike about the product?
We have a couple times run into authentication issues for technician accounts.
What problems is the product solving and how is that benefiting you?
NinjaOne has significantly reduces the need for field work. It has also improved our update management, especially for workstations.
NinjaOne RMM Service: A Centralized Location for Monitoring and Troubleshooting
What do you like best about the product?
The part I like best about NinjaOne is the Remote Desktop options. Being able to quickly remote inside our NinjaOne portal to diagnose problems helps resolve tickets quickly and efficiently. There are also times where a computer may have crashed and once the device is back online we can remote into the background and check out the events without disturbing the user. The Remote Desktop gives a lot of functionality that doesn't interrupt a user completely when someone needs to remote in to troubleshoot.
What do you dislike about the product?
We have ran into trouble patching where some devices are getting certain patches while others are not. There are also times where important patches , for example Windows Security Updates, that automatically fail. This has had us reaching out to support a few times to get a better understanding of why this happens, but support has always been able to help us and get the answer that we need.
What problems is the product solving and how is that benefiting you?
Having a single location to go and look at our devices health along with being able to quickly remote in whenever we need helps us significantly reduce users downtime whenever they encounter an issue. NinjaOne has also enabled us to be able to help support all of remote users the same as we would any of our office users. NinjaOne has also enabled us to test out patches in waves or test certain application deployments to specific users before releasing to the whole firm at one. This helps us do the necessary testing needed and then once we are ready to push the application to everyone we can do it all at once using our different policies.
Fast Automation Setup and Great Device Visibility
What do you like best about the product?
Fast responsibility when creating new automations and patching schedules. Also the visibility on each device what it is doing and what it did is great in comparison to other solutions.
What do you dislike about the product?
Sometimes the built-in software library is a bit hard to use for us.
It would be better to have the ability to use the software library in the automation process to make one job for installing each software on their own. For patching i think the current configuration is fine.
It would be better to have the ability to use the software library in the automation process to make one job for installing each software on their own. For patching i think the current configuration is fine.
What problems is the product solving and how is that benefiting you?
Automating software and windwos patch management. Before you had to check each device seperately.
Now we don't have to worry about old software or missing windows patches which encreases our security score.
Now we don't have to worry about old software or missing windows patches which encreases our security score.
Reliable Remote Tool with Strong Reporting
What do you like best about the product?
The remote tool is reliable and the reporting functionality is good.
What do you dislike about the product?
I would like more tools available for comanaged customers and asset database functionalities.
What problems is the product solving and how is that benefiting you?
The remote tools are good and the ability to run scripts is helpful
Easy Device Health Monitoring with a User-Friendly UI and Responsive Support
What do you like best about the product?
The upsides is we can easily monitor the health of clients' devices. The UI is easy to navigate, and support is helpful and responsive if we had any questions. The pricing is cheap, and what scripts and policies we have enforced perform well.
What do you dislike about the product?
There are no details on the invoice, only the price. There is also no billing portal to look it up ourselves, we have to reach out to support with questions about invoices.
What problems is the product solving and how is that benefiting you?
NinjaOne is proving to be helpful in showing us unhealthy devices and what's going on with the unhealthy devices in general (OS Patches, Software Patches, etc.).
Simple and Reliable All-in-One IT Management Solution
What do you like best about the product?
Its clean UI/UX makes it easy to navigate, the performance is reliable, and the integrations with other tools help streamline workflows. I also like the automation and patch management features, which improve efficiency and ROI, along with smooth onboarding and responsive support.
What do you dislike about the product?
It can feel a bit limited when it comes to deeper customization and some integrations could be more flexible.
What problems is the product solving and how is that benefiting you?
NinjaOne helps me centralize device management, automate routine tasks, and simplify remote support, saving me time and improving efficiency in daily operations.
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