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A comprehensive and efficient tool for IT management and support
What do you like best about the product?
The application stands out for its versatility. It allows you to create policies for the teams, review the company's devices along with their characteristics, and access them remotely in seconds.
The ease of integration into our organization has been simple and quick. On a technical level, it is a very intuitive tool, which has significantly reduced the team's training time.
Additionally, NinjaOne has become a key component for customer support, as it allows us to diagnose and resolve issues quickly and efficiently. It is a tool we use daily and has notably improved the quality and speed of the service we offer.
The ease of integration into our organization has been simple and quick. On a technical level, it is a very intuitive tool, which has significantly reduced the team's training time.
Additionally, NinjaOne has become a key component for customer support, as it allows us to diagnose and resolve issues quickly and efficiently. It is a tool we use daily and has notably improved the quality and speed of the service we offer.
What do you dislike about the product?
So far I haven't found any dark spots; I keep testing the application.
What problems is the product solving and how is that benefiting you?
NinjaOne centralizes device management and technical support on a single platform. It allows proactive monitoring, patch management, remote access, and task automation, which reduces incidents, response times, and manual work.
This benefits me because I have greater visibility and control of the environment, I can solve problems faster, prevent failures before they affect users, and dedicate more time to higher-value tasks.
This benefits me because I have greater visibility and control of the environment, I can solve problems faster, prevent failures before they affect users, and dedicate more time to higher-value tasks.
Simple device management with a modern interface and clear status information
What do you like best about the product?
Simple management and distribution of all devices in the network. Windows updates and software can be distributed with more or less effort. The interface is also contemporary, modern, and you are informed about the current status of the devices in a simple and straightforward way.
The support is also great, you can create a ticket with 2 clicks, book a meeting if needed, and receive immediate assistance.
The support sessions are also very straightforward and the atmosphere is very relaxed.
If you are familiar with scripting or engage with it, you can map virtually endless scenarios in Ninja.
The support is also great, you can create a ticket with 2 clicks, book a meeting if needed, and receive immediate assistance.
The support sessions are also very straightforward and the atmosphere is very relaxed.
If you are familiar with scripting or engage with it, you can map virtually endless scenarios in Ninja.
What do you dislike about the product?
Small disadvantage: Dojo and help articles are mostly in English. Also, the "exams" can only be taken in English. It would also be great if you could configure the certification so that only the topics you actually use are covered. More automation templates concerning the initial setup of a device would be great. For example, as soon as the agent is on, having the option to adjust power settings, disable the firewall, etc.
What problems is the product solving and how is that benefiting you?
With nearly 250 devices in the company, we were looking for a tool that would provide us with assistance regarding the status of the devices, the management of updates and patches, as well as with larger software installations. We were able to cover this to a large extent with Ninja.
Easy, Painless RMM Setup That Just Works
What do you like best about the product?
The RMM agent really easy deploy and painless to install.
Once installed, jumping into system do what I need to do and jump out make my life so much easier.
Once installed, jumping into system do what I need to do and jump out make my life so much easier.
What do you dislike about the product?
On occassion, the dashboard doesn't reflect a pc status correctly. The PC online but it's show offline on the dashboard. But it does correct itself later.
What problems is the product solving and how is that benefiting you?
It save me time, give me a great remote access tools, patch management and records of the PC status.
Easy-to-Use Interface That Makes Work Simple
What do you like best about the product?
The interface was easy to use and fairly easy to setup.
What do you dislike about the product?
The first time setting this up took longer than expected because we got little help.
What problems is the product solving and how is that benefiting you?
Remote support has been something we struggled with. With Ninja, this process is much easier.
Great for Windows Updates, CVE Tracking, and Service Monitoring
What do you like best about the product?
This product has been great at helping manage Windows updates and monitoring CVEs for all of our servers. It is also great at monitoring necessary services on machines. The remote desktop feature is great. It's the only way I have found to conveniently connect to the machines from home using an iPad while maintaining a secure connection.
What do you dislike about the product?
There is a strong need for more customizable dashboards, especially ones that let you combine locations.
What problems is the product solving and how is that benefiting you?
Ninja One is giving us a better, more automated way to monitor services, patching, and CVEs on our fleet of servers. It also provides great secure remote connections from a wider range of places.
Centralized Computer Management with Powerful Script Automation
What do you like best about the product?
I like the ability to create scripts and have them run on the computers. To be able to manage the computers in one place.
What do you dislike about the product?
The RMM is sometimes doesn't work at times. There is times that the computer will be on even when I am connected to the computer through cmd or powershell the computer will not let me RMM into it and says there is no path found.
What problems is the product solving and how is that benefiting you?
It offers our patch management and to be able to service our end users remotely when needed.
Great for Vulnerability Detection and Patch Management, with Easy Policy Setup
What do you like best about the product?
As my team has become more familiar with this product, we have be using the automated script function to install and uninstall software which has greatly reduced time wasted sitting in front of computers and late night work. I would recommend NinjaOne.
What do you dislike about the product?
I wish there was just slightly more information provided when updates/patches fail. This would eliminate downtime of dissecting any issues.
What problems is the product solving and how is that benefiting you?
With the impending deprecation of WSUS, NinjaOne is helping us to manage patches in the interim on a much more fine grained manner, and I have been told that there will be a WSUS replacement built into a later version of the NinjaOne Software.
Powerful Management & Seamless 3rd-Party Integrations
What do you like best about the product?
The newest standout is the AI-driven "Patch Intelligence" and Vulnerability Management.
What do you dislike about the product?
More integration with other Ticketing System
What problems is the product solving and how is that benefiting you?
IT was time-Saving and cost effective for us to moving forward to Ninjaone from the MSP.
NinjaOne is the key to understanding your Corporate Fleet
What do you like best about the product?
The amount of data for device management offered. You can get a really detailed look under the hood of your company fleet with this tool.
What do you dislike about the product?
U/I is not the most intuitive and could be greatly improved by restructuring, ex: device scripts are hidden in submenus. There's a lot of insights per device presented, but it can be overloaded. While presented clearly enough, highlighting the most key or commonly used information would be go a long way to improving the overall already very good usability of the program.
What problems is the product solving and how is that benefiting you?
We are a fully remote company spread across the US and Canada with only a small IT team supporting 50+ users and their devices. The only way it is possible to manage and support that widespread team is through the endpoint management capabilities NinjaOne offers us. We veritably couldn't be in business without the detailed device insights NinjaOne provides us.
Just this week a user was unable to self-resolve an issue installing our VPN, but through NinjaOne I was able to discover his device had automatically installed a bloatware Antivirus program that was causing conflicts with our company deployed solution, blocking the VPN .exe from properly installing. NinjaOne's service helped us identify and resolve the issue that much faster, allowing critical work to keep flowing with minimal disruption.
Just this week a user was unable to self-resolve an issue installing our VPN, but through NinjaOne I was able to discover his device had automatically installed a bloatware Antivirus program that was causing conflicts with our company deployed solution, blocking the VPN .exe from properly installing. NinjaOne's service helped us identify and resolve the issue that much faster, allowing critical work to keep flowing with minimal disruption.
Effortless to Use, Smooth Experience
What do you like best about the product?
Ease of use for remote access. Script running on remote computers.
What do you dislike about the product?
Macs. Hard to get it installed if the end users doesn't know how to install apps.
What problems is the product solving and how is that benefiting you?
The main reason we went to Ninja is for it remote managment of Windows PC's - We had an issue where intune couldn't lockout windows end users. In the case of quick access with terminated employees we needed something that could lock pcs within seconds and ninja was the answer for that.
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