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Easy-to-Use RMM with Time-Saving Automation, Reliable Alerts, and Fast Remote Access
What do you like best about the product?
NinjaOne is very easy to use and has a clean interface that makes it simple to navigate. The automation features save a lot of time, especially for routine tasks like patching and monitoring. The alerting system is reliable and gives clear information about device issues. The remote access tools are fast and responsive. Reporting is also straightforward and useful for audits or tracking improvements.
What do you dislike about the product?
Some advanced configuration areas can feel limited compared to more complex RMM platforms. The documentation is helpful but could be deeper for certain technical topics. Pricing can also feel high for smaller teams depending on the number of devices. Integrations work well but there is room for more third party options.
What problems is the product solving and how is that benefiting you?
NinjaOne helps manage devices in a central location which reduces manual workload. It solves problems like missing patches, slow issue detection, and inconsistent monitoring across systems. Automation improves efficiency and gives more time for project work instead of daily maintenance. Remote access speeds up support and reduces the need to physically visit devices. The overall result is a more reliable environment with fewer unexpected issues.
Rock-Solid MSP Tool with Super Responsive Support
What do you like best about the product?
NinjaOne has a super responsive, easy-to-reach support team, genuinely great account managers, and a rock-solid product. It’s stable, well thought out, and has all the features an MSP actually needs—without unnecessary fluff.
What do you dislike about the product?
There aren’t many real downsides to NinjaOne. If anything, some advanced automation and reporting options could be a bit more customizable, but for day-to-day RMM and IT operations, it does exactly what it promises and does it well.
What problems is the product solving and how is that benefiting you?
As an MSP, NinjaOne solves the challenge of managing and supporting a large number of endpoints across multiple customers without adding operational overhead. It gives us a single, reliable platform for monitoring, patching, remote access, and automation, which replaces multiple tools and manual processes.
This has significantly improved our response times, reduced reactive support, and increased consistency across client environments. The automation and alerting allow our team to be proactive rather than firefighting, while the simplicity of the platform means engineers can work efficiently without a steep learning curve.
Overall, NinjaOne helps us scale our services, maintain high service quality, and deliver a better experience to our customers with less operational complexity.
This has significantly improved our response times, reduced reactive support, and increased consistency across client environments. The automation and alerting allow our team to be proactive rather than firefighting, while the simplicity of the platform means engineers can work efficiently without a steep learning curve.
Overall, NinjaOne helps us scale our services, maintain high service quality, and deliver a better experience to our customers with less operational complexity.
Fantastic Customization and Control Over our Managed Clients
What do you like best about the product?
Customization tools. The amount of control we have over the system is fantastic.
What do you dislike about the product?
Stability. We have agents randomly fail on servers that we have to use our backup agent to access to reinstall ninja. This is the only issue I personally have seen as a technician.
What problems is the product solving and how is that benefiting you?
Access for remote workers, along side update management and automated alerts. Through combination with REWST we are able to generate tickets automatically in Connectwise that would otherwise go unnoticed such as Storage limit alerts, Server tools reporting failure or difficulties among others. We also were able to enable a Remote Support account that is automatically added as a local admin on every ninja install with rotating passwords to access that account. HUGELY convenient for client verification and security.
Modern, Intuitive RMM with Strong Patch Management and Endpoint Visibility
What do you like best about the product?
We recently began evaluating NinjaOne as a potential replacement for Barracuda RMM, and overall the experience has been very positive.
The interface is significantly more modern and intuitive. Navigation feels cleaner, policies are easier to understand, and scripting and automation are more straightforward to implement. Compared to our legacy RMM, onboarding devices and organizing them into roles and policies has been faster and less cumbersome.
Patch management and endpoint visibility are strong points. The platform makes it easy to see device health at a glance and take action quickly. I also appreciate the flexibility in custom fields and scripting, which allows us to tailor the system to our workflow.
The interface is significantly more modern and intuitive. Navigation feels cleaner, policies are easier to understand, and scripting and automation are more straightforward to implement. Compared to our legacy RMM, onboarding devices and organizing them into roles and policies has been faster and less cumbersome.
Patch management and endpoint visibility are strong points. The platform makes it easy to see device health at a glance and take action quickly. I also appreciate the flexibility in custom fields and scripting, which allows us to tailor the system to our workflow.
What do you dislike about the product?
Reporting is less comprehensive than Barracuda - it's adequate, but could use some refinement and expanded options. Another useful Barracuda tool is the screenshot feature, allowing us to take our own current snapshot of the client computer's screen - Ninja could benefit from a similar too.
What problems is the product solving and how is that benefiting you?
We were looking to modernize our RMM platform and move away from a more legacy system that had become cumbersome to manage. NinjaOne helps solve that by providing a cleaner interface, better device visibility, and more intuitive policy-based management.
Specifically, it simplifies patch management, scripting, and endpoint monitoring. Tasks that previously required more manual effort or deeper navigation are now easier to configure and standardize across clients. That reduces administrative overhead and improves consistency in how we manage endpoints.
The biggest benefit so far has been efficiency. It’s faster to onboard devices, easier to deploy scripts, and simpler to understand device health at a glance. For an MSP, that translates directly into time savings and better service delivery.
Specifically, it simplifies patch management, scripting, and endpoint monitoring. Tasks that previously required more manual effort or deeper navigation are now easier to configure and standardize across clients. That reduces administrative overhead and improves consistency in how we manage endpoints.
The biggest benefit so far has been efficiency. It’s faster to onboard devices, easier to deploy scripts, and simpler to understand device health at a glance. For an MSP, that translates directly into time savings and better service delivery.
Easy Remote Device Management and Maintenance Anywhere
What do you like best about the product?
Easy remote management of all our devices is a big part of our requirements. with Ninja1 we can do this whether IT or the user are in an office or out and about. We can also remotely manage updates and do background maintenance.
What do you dislike about the product?
a few elements of setting up automation can be slightly difficult but there is a good support desk resource who can assist
What problems is the product solving and how is that benefiting you?
The biggest problem solved is remote access and management of devices. We also have far more visibility of devices to help us gain and maintain Cyber Essentials plus certification
Simple RMM Tool That Makes Deployment and Updates Effortless
What do you like best about the product?
Simple to use RMM tool which makes deployment and software updates a much easier task
What do you dislike about the product?
Reporting could be easier to navigate, but is still a useful tool
What problems is the product solving and how is that benefiting you?
Providing an all around RMM solution allowing our technicians to provide service to our remote workers, monitor server metrics and deploy software across our environment
Well rounded RMM system
What do you like best about the product?
Easy to use, with a straightforward setup process for additional features whenever they’re needed.
What do you dislike about the product?
nothing really comes to mind at present - everything appears to work as expected if i was to to be really picky the automations could be slightly improved.
What problems is the product solving and how is that benefiting you?
ease of access, ease of monitoring, update management is a doddle, device health management is great.
Instant, Effortless Installs with an Easy-to-Use Experience
What do you like best about the product?
Ease of use. I can install complex software through it, and it happens almost instantly when I want it to happen. I don't need to wait and wonder whether something has been installed or not.
They also provide enough tools for me to get rid of at least two other services we are paying at the moment.
They also provide enough tools for me to get rid of at least two other services we are paying at the moment.
What do you dislike about the product?
I don't really have anything bad to say about them.
What problems is the product solving and how is that benefiting you?
How fast it is, while also providing tools to make a day easier to figure out what is actually going on.
Easy Daily Use with Automated Patching and Expandable Scripting
What do you like best about the product?
Easy to use on a daily basis, takes care of patching automatically through the scripting and is expandable.
What do you dislike about the product?
I wish it had a preview screen before connecting to a machine so you can see if the user is in the middle of something before connecting.
What problems is the product solving and how is that benefiting you?
Ninja takes care of a lot through its automation features saving time
Intuitive Setup and Management
What do you like best about the product?
Installation and management is intuitive unlike many other products out there. They support a mobile app and seem to be actively developing the product.
What do you dislike about the product?
The mobile app could be improved although there is the option to use it via a web browser on your phone as well it just feels clunky. I also feel like there list of integrations needs to improve in certain areas such as the accounting packages with their built in PSA/ticketing.
What problems is the product solving and how is that benefiting you?
Ninja helps multiply our effectiveness. It helps us with management, compliance, and security. The tools we're able to leverage from Ninja are invaluable to our company.
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