External reviews
3,918 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Instant, Effortless Installs with an Easy-to-Use Experience
What do you like best about the product?
Ease of use. I can install complex software through it, and it happens almost instantly when I want it to happen. I don't need to wait and wonder whether something has been installed or not.
They also provide enough tools for me to get rid of at least two other services we are paying at the moment.
They also provide enough tools for me to get rid of at least two other services we are paying at the moment.
What do you dislike about the product?
I don't really have anything bad to say about them.
What problems is the product solving and how is that benefiting you?
How fast it is, while also providing tools to make a day easier to figure out what is actually going on.
Easy Daily Use with Automated Patching and Expandable Scripting
What do you like best about the product?
Easy to use on a daily basis, takes care of patching automatically through the scripting and is expandable.
What do you dislike about the product?
I wish it had a preview screen before connecting to a machine so you can see if the user is in the middle of something before connecting.
What problems is the product solving and how is that benefiting you?
Ninja takes care of a lot through its automation features saving time
Intuitive Setup and Management
What do you like best about the product?
Installation and management is intuitive unlike many other products out there. They support a mobile app and seem to be actively developing the product.
What do you dislike about the product?
The mobile app could be improved although there is the option to use it via a web browser on your phone as well it just feels clunky. I also feel like there list of integrations needs to improve in certain areas such as the accounting packages with their built in PSA/ticketing.
What problems is the product solving and how is that benefiting you?
Ninja helps multiply our effectiveness. It helps us with management, compliance, and security. The tools we're able to leverage from Ninja are invaluable to our company.
Very Easy to Use, with Great Support When You Need It
What do you like best about the product?
It is a very easy to use system, Also if we need any extra help we have a great contact to speak with.
What do you dislike about the product?
I haven't had any problems as of yet. The system is very intuitive.
What problems is the product solving and how is that benefiting you?
Helped us monitor all our devices remotely without the use of vpn's
Automation Relatively Easy
What do you like best about the product?
Automation made relatively easy. Good RMM tool.
What do you dislike about the product?
UI can be be confusing to navigate, not intuitive
What problems is the product solving and how is that benefiting you?
3rd party patching
Great MSP Tool which can be customized to your needs
What do you like best about the product?
Good Pricing, stable support and a platform I can refine to my needs
What do you dislike about the product?
Developtment of new feature which are not useful for MSPs
What problems is the product solving and how is that benefiting you?
Control a big chunk of assets in one platform, as a msp I need a reliable unified platform.
Diverse functions - Some technical problems with custom applications/scripts
What do you like best about the product?
NinjaOne stands out primarily due to the multitude of features provided for device management. The most positive aspect is the straightforward remote management, for example, through the use of the background mode.
Additionally, the integration of NinjaOne is easy to implement through automated deployment of the agent, for instance via Microsoft Intune.
The customer support is always friendly and goal-oriented.
Additionally, the integration of NinjaOne is easy to implement through automated deployment of the agent, for instance via Microsoft Intune.
The customer support is always friendly and goal-oriented.
What do you dislike about the product?
The user interface is not intuitively designed. For example, automations are created in a different menu item than policies, which in turn use the automations.
Furthermore, there have been increasing problems with the installation of industry-specific apps, for example, when deploying pre-/post-installation scripts.
Furthermore, there have been increasing problems with the installation of industry-specific apps, for example, when deploying pre-/post-installation scripts.
What problems is the product solving and how is that benefiting you?
A major problem previously was the centralized distribution of software to our customers as well as a unified remote management, which is represented by NinjaOne.
Faster, more reliable remote support with efficient remote maintenance tools
What do you like best about the product?
NinjaOne Remote Tools offer reliable options for fast remote support, including the Remote PowerShell/CMD-CLI for Windows clients and servers, as well as the NinjaOne Remote Client. The deployment of agents for clients and servers is also straightforward through Discovery, which simplifies implementation.
What do you dislike about the product?
The options for a restart in the Windows patch management policies are inadequate.
What problems is the product solving and how is that benefiting you?
Daily client and server monitoring that quickly reports outages or patching issues and facilitates easier 1st level support on clients through remote tools.
Easy-to-Navigate Interface with a Well-Designed, Customizable Device Overview
What do you like best about the product?
I think the interface is easy to use and navigate. It designed well and resembles a lot of web portals tools that we use in our business such as BitDefender and Ubiquiti. I think the overview or summary of devices is well designed with the customization of columns. Its easy to display or sort devices without having to click into each group/location.
What do you dislike about the product?
The biggest issue we have is the remote accessing tool, it is inconsistent and seems to have issues when updates or patches aren't up to date. I don't know if this happens with other customers but impacts are ability to assist.
Next the one thing I noticed is how the "Last Login" section is determined or calculated. This is a detail we use often when troubleshooting issues and I can tell from the last quarterly patch it has changed. The dates seem to longer and don't refresh on restart. So, we are getting mixed results when it comes to computer usage. We have people with 14 day sessions noted in Ninja but users mention they restarted their device this morning which is a concern.
Next the one thing I noticed is how the "Last Login" section is determined or calculated. This is a detail we use often when troubleshooting issues and I can tell from the last quarterly patch it has changed. The dates seem to longer and don't refresh on restart. So, we are getting mixed results when it comes to computer usage. We have people with 14 day sessions noted in Ninja but users mention they restarted their device this morning which is a concern.
What problems is the product solving and how is that benefiting you?
Managing devices is the biggest problem for us since we have so many locations. It helps us organize and notate device info very well. If we did not have ninja we would have to resort to azure for device management which has some pros but too many cons given our business needs.
NinjaOne’s Intuitive Interface Makes Device Management Effortless
What do you like best about the product?
NinjaOne has an extremely easy interface to navigate. I use it all day to manage our corporate devices.
What do you dislike about the product?
I get very frustrated when having to retype Search parameters. For instance, from the Dashboard > Software tab, I perform a search to find "Microsoft Word", then I drill down to find the specific devices that have that software by clicking the devices link. But when I hit the browser back button it doesn't take me back to my previous search. Also, It is frustrating that you can't sort by some columns that you would think you could sort by.
What problems is the product solving and how is that benefiting you?
NinjaOne provides us a single management tool to manage all of our corporate endpoints.
showing 181 - 190