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3,918 reviews
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I've found NinjaRMM a very capable and intuitive system!
What do you like best about the product?
Very clean interface with a lot of tools available on the backend, including scripting.
What do you dislike about the product?
I would love to see a file transfer tool that you could use without actually remoting into the computer, kind of like an FTP client.
What problems is the product solving and how is that benefiting you?
It's making it very easy to aggregate endpoints and manage them in an efficient manner.
Solid tools and organized information
What do you like best about the product?
The RMM tools that are available to you are great and quick to use. When adding tools to client machines, it appears in the Control panel in minutes, where we used to wait hours. This makes integrating monitoring tools into the client's site very quick and able to start pulling data for reporting.
What do you dislike about the product?
The only thing is I want more customization in reporting, but still has plenty to keep me busy for a while.
What problems is the product solving and how is that benefiting you?
NinjaOne has a large feature set that covers a lot of items we need access to better service our customers and keeps our customers happy and productive. And them staying productive keeps people happy and professional relations intact.
Ninja Review
What do you like best about the product?
Easy of use and ability to manage our entire fleet.
What do you dislike about the product?
It would be nice if their were beginner resources for building scripts.
What problems is the product solving and how is that benefiting you?
Keep our systems in compliance with our SOC-II standards.
Patch management and remote access savior
What do you like best about the product?
Quickly resolved our patch management issues. Easy to deploy agent, and very light weight.
What do you dislike about the product?
Setting up new modules tends to be a little more involved
What problems is the product solving and how is that benefiting you?
Endpoint, asset, patch same list as above
Ninja Review
What do you like best about the product?
I like the install process, very streamlined. Easy to manage computers in the web interface. Easy to navigate and find by computer name or user.
What do you dislike about the product?
If Ninja doesn't re-connect, the Services need to be manually restarted on computers. Delay when sending messages through the chat capability.
What problems is the product solving and how is that benefiting you?
Able to be hands on with users when they are having issues or able to remotely asisst when new users are onboarded.
IT analyst uses Ninja daily
What do you like best about the product?
Fast and easy to connect to user devices. Provides good detail about machines.
What do you dislike about the product?
service occasionally fails or is stopped and only a reboot seems to restore it. Cannot uninstall and reinstall easily.
What problems is the product solving and how is that benefiting you?
remotely assisting users.
Good with a data reporting a challange
What do you like best about the product?
Internal PC details. HDD status, network status, etc
What do you dislike about the product?
Unable to install client without admin rights meaning you cant start a guest session if user does not have admin rights. Reporting is only in PDF form unability to maniuplate and sort data for analysis. chat between interface and client takes too long for messages on client side to appear. Dont use at all, use notepad instead.
What problems is the product solving and how is that benefiting you?
hard drive degradation reporting is very helpful. Before we had no way of knowing until the PC was down.
Great RMM for medium-sized business
What do you like best about the product?
The ability to restrict uninstall capabilities and detecting duplicate serials is very nice so that when a machine is re-imaged, it does not create a duplicate entry. They continue to advance their feature set with minimal performance issues.
What do you dislike about the product?
no screenshots available to view without logging into the remote machine. I am also not a fan of the installer file name changing with every version upgrade.
What problems is the product solving and how is that benefiting you?
The ability to log into machines and assist users with problems.
Excellent Windows management and support system
What do you like best about the product?
We have used Ninja for several years now. Each year, the company offers more features with an easy-to-use interface. We now use the Ninja Remote plugin for remote support for our workstations, and it is outstanding. We continually use the endpoint management for updates and automated software installation. The ticketing system works great for our internal ticket tracking. The platform's ease of use has helped our IT department manage the stations in our environment very efficiently. Highly recommend!
What do you dislike about the product?
NinjaOne has continually improved their software with each quarter. We don't have any dislikes with the way the software is configured or works. It is a great system!
What problems is the product solving and how is that benefiting you?
Our staff has been able to dedicate time otherwise spent on patch management and software installation to other tasks that require attention. We can push out an emergency patch if needed quickly and efficiently.
Ninja One RMM
What do you like best about the product?
the control panel, because it is very visual and accessible.
What do you dislike about the product?
that no other remote tools can be implemented except for TeamViewer.
What problems is the product solving and how is that benefiting you?
through the tool I add equipment or servers, which I can then control or maintain.
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