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Very Solid Monitoring system
What do you like best about the product?
A very solid consolidation of multiple differen't services in one package.
What do you dislike about the product?
There are a few nitpicks like not being able to edit already posted comments in a ticket with an audit system to show what was edited by who, however the Ninja team is always improving on the service.
What problems is the product solving and how is that benefiting you?
Ninja solves the issue of having to run muiltple differen't services from differen't sources all in a single location. This helps with overhead managment in the environment, reducing the headach of keeping track of muiltiple contracts or servers.
NinjaRMM is changing the way IT administration works
What do you like best about the product?
Most helpful about this tool is that u can Update/Upgrade several PC or server with ease. Even if there are unsupported thrid-party-applications you can simply install the newest Updates with this tool on multiple devices at the same time! The Customer Support is really, really good. I use this tool almost every single day. I cant think of not using it and I am asking myself how I did the work before I got to use NinjaRMM. The Integration and implementation is also very simple.
What do you dislike about the product?
It`s hard to get through the menu but once u got it, its easy to find the important settings.
What problems is the product solving and how is that benefiting you?
It is helping to keep all my devices up-to-date without any effort. I currtently manage around 850 Clients with this tool. I am very happy with the rollout of scripts with this tool. It`s so easy to write scripts with different languages and to implement them on the devices. It`s very helpful. I also love the way NinjaOne is developing the Mobile Device Management. Thats also a very awesome tool!!
Good RMM Tool
What do you like best about the product?
I like the patch managment and the ability to push scripts through the service. There are plenty of features and I am sure I am not using them all but the support is quick to respond and assist.
What do you dislike about the product?
The functionality between the RMM and TeamViewer is lacking. The ability to remote into a machine individualy is not there. TeamViewer offers a good amount of features on its own and I beleive if Ninja is using corporate licenses for each subscription that we should be able to utilize the additional features. TeamViewer consistantly throws issues with not having a corporate account when remoting into different machines. This should be fixes ASAP.
What problems is the product solving and how is that benefiting you?
Remote support, patch managment.
Excellent tool for managing endpoints
What do you like best about the product?
Easy to navigate portal, great documentation and support, lots of helpful scripts, good MacOS support
What do you dislike about the product?
Everything is pretty good, I think- MacOS patching does need some work
What problems is the product solving and how is that benefiting you?
we are a 100% remore workforce with no on-premise assets (all work from home). NinjaOne is a great tool to manage/support users in their homes worldwide
Straightforward and dependable RMM tool
What do you like best about the product?
-easy to use once everything is in place, it's one of our daily use tools
-access to an endpoint via command line without having to remote in or bother the end-user
-script and task automation
-real-time endpoint performance information
-package deployment features
-TeamViewer integration is great, one of the most helpful features
-access to an endpoint via command line without having to remote in or bother the end-user
-script and task automation
-real-time endpoint performance information
-package deployment features
-TeamViewer integration is great, one of the most helpful features
What do you dislike about the product?
-Windows patching could be improved, we ended up using other tools
-Third-party patching covers a short list of software, needs a revamp
-MacOS and MacOS third-party patching never worked for us
-having customer support live chat would be a big plus in my book
-Third-party patching covers a short list of software, needs a revamp
-MacOS and MacOS third-party patching never worked for us
-having customer support live chat would be a big plus in my book
What problems is the product solving and how is that benefiting you?
Ninja addresses all our monitoring and internal support needs across our clients.
NinjaOne
What do you like best about the product?
Ease of use and silent software install. Status of all machines. Also the backup and reports.
What do you dislike about the product?
Sometimes when I am connecting to a machine with a high resolution It is hard to see everything because it is so tiny.The only way to fix this is to change the users settings. There is a chance you will forget to change it back and the client will be upset. It would be nice if the size would change automatically when connecting
What problems is the product solving and how is that benefiting you?
Connecting to machines and installing/uninstalling software
Ninja One a big help for IT department.
What do you like best about the product?
Software deploy, Ticket System, Remote desktop: 3 words that describe a big part of "IT life".
With those moduls I'm reducing the time that I used to spend with the clients request, for example: "I need to update adobe reader, please insert the admin password", previously I had to conect to the client with VNC and perform the request but now every client open a ticket e from Nijna console I can push almost every software updates.
I did the implemetantion in 3 days and and I use it every day.
T
With those moduls I'm reducing the time that I used to spend with the clients request, for example: "I need to update adobe reader, please insert the admin password", previously I had to conect to the client with VNC and perform the request but now every client open a ticket e from Nijna console I can push almost every software updates.
I did the implemetantion in 3 days and and I use it every day.
T
What do you dislike about the product?
Maybe is not so easy to use for the frist or second times.
What problems is the product solving and how is that benefiting you?
Time saving
Software standardization
Increase security (Wind Update and softare update)
Software standardization
Increase security (Wind Update and softare update)
Great All-in-one Service Desk Tool for Orgs of All Sizes
What do you like best about the product?
The most helpful thing about NinjaOne so far has been workstation monitoring and maintenence. NinjaOne has made it very easy to locate particular workstations and view detailed information about them. Their remote tooling has resulted in a great reduction of time techs need to spend on a user's desktop. This means techs can often resolve issues while the user remains working.
What do you dislike about the product?
I wish I could group/tag things at a slightly more granular level rather than the default Location and Organization.
What problems is the product solving and how is that benefiting you?
It solves the remote support problem as a number of our users are work from home, hybrid, or remote and having a remote support platform that just works without any hassle has been a game changer.
Workstation onboarding, offboarding, and updating is now a breeze.
Workstation onboarding, offboarding, and updating is now a breeze.
Cost efficient and impressive feature updates last year
What do you like best about the product?
I've been using Ninja w/ Splashtop integration for almost 4 years now, and it's been a pleasure. The script automation has always come in clutch for me when I've needed it. The remote powershell/cmd feature is incredibly helpful to not have to disrupt the end user. I streamline Windows updates through Ninja as well.
What do you dislike about the product?
The main problem I have though is the installer not being able to upgrade or modify an existing installation... if you want to turn on the "Uninstall Prevention" option, you need a script to uninstall. Windows updates can be a bit of a struggle, but I don't think it's actually Ninja's fault... they're always a struggle.
What problems is the product solving and how is that benefiting you?
Provides a basic asset management solution, and easy remote support. These are two things an IT department cannot exist without.
Great Single pane product
What do you like best about the product?
I like the fact that the software is easy to use. It is also easy to add devices to the app. I like that they are adding features. I use this everyday all day. I like the fact that you can intergrate other apps to NinjaOne so that you have a single pane of glass to access everything you need.
What do you dislike about the product?
Sometimes getting help with an issue can take a long time. Also searching through the knowledge base can be cumbersome
What problems is the product solving and how is that benefiting you?
I can manage all my devices in one location. I don't have to have seperate portals to have to go in order to do my job
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