Ninja is great
What do you like best about the product?
Easy to use, they have a community discord which i have used extensivley for help.
the scripting is amazing
Patch Management works really well
What do you dislike about the product?
I would say the support can be a little slow and unhelpful at times.
although they do answer everything that is requested.
i wish Ninja had a live chat feature like Atera
What problems is the product solving and how is that benefiting you?
We have made a few processes a lot easier, the main thing being at the moment we have found a script which displays printers installed on a pc which is great
pretty much anything can be fixed with a nice script which we have took advantage of
Great support, some confusing layout
What do you like best about the product?
The support has been top notch, very responsive and helpful.
What do you dislike about the product?
Finding some things like scheduled jobs on devices can be a bit awkward with how the website is designed. From my time on the help desk it would have also been nice to have built in feedback as well.
What problems is the product solving and how is that benefiting you?
It allows us to view and categorize devices and apply policies as well as monitor their health.
Neat and powerful product
What do you like best about the product?
Look and feel. Modern design and very smooth, with many powerful features.
What do you dislike about the product?
The helpdesk has issues sending images and receiving them.
Helpdesk needs a new column that shows you the latest feed information.
What problems is the product solving and how is that benefiting you?
Patching of end points
Customer service has been top notch. This has taken my business to the next level.
What do you like best about the product?
The Windows patch management, Remote tools, and the monitoring capabilities are outstanding. It is very easy to Service multiple Customers.
What do you dislike about the product?
My only wish so far is that there was a partnership with PC Matic for AntiVirus.
What problems is the product solving and how is that benefiting you?
All my customers under one pane of glass. Game changer. Thank you!
Logical
What do you like best about the product?
The interface is simple and logical. It was easily deployed and is now patching all of our servers and workstations.
What do you dislike about the product?
We had a couple of issues deploying and support took some time to get resolved.
What problems is the product solving and how is that benefiting you?
It's helping with preventative mainentance and it has replaced our Microsoft System Center for patching servers and workstations.
An Excellent RMM Solution
What do you like best about the product?
What can I say? NinjaRMM is a pretty robust and well fleshed-out RMM solution. Getting everything set up was painless and the tools I'm able to leverage now are outstanding. On top of that I'm in pretty constant contact with our account manager who provides me timely feedback on our account, which is really useful.
What do you dislike about the product?
I do get a ton of notifications, which isn't so much a downside of Ninja as it is my inability to manage what I get notified for. But out of the box if you have a large environment you will probably get blasted by email notifications.
What problems is the product solving and how is that benefiting you?
We previously had no way to monitor our inventory of laptops, nor did we have a good way of connecting to them whenever there was an issue. Ninja brought us a set of useful tools to be able to better remotely manage our assets.
Ninja has been great
What do you like best about the product?
We have found the patching and automation to be extermely useful as we grow our business to more and more endpoints. Being able to push out scripts, applications, and other utilities is very helpful.
What do you dislike about the product?
The documentation and ticketing features of Ninja could be improved upon. They are newer to the platform, so I would imagine they will improve in time, but can use a more robust feature set.
What problems is the product solving and how is that benefiting you?
It allows us to maintain patching compliance across a fleet of several hundred endpoints
Core Functions Work Seamlessly
What do you like best about the product?
The RMM tool in NinjaOne works great, this is what it was built for and it delivers. It's easy to implement, easy to use, and easy to master.
What do you dislike about the product?
It's nice to add features, but those features don't seem fully developed. It'd be better in my opinion to stick to your bread and butter and focus on making that the best RMM platform on the market rather than add stuff like a very basic ticketing system.
What problems is the product solving and how is that benefiting you?
NinjaOne is a great RMM tool, endpoint management is simple and efficient.
Goog support, SLA system allows to check the performance and good documentation
What is our primary use case?
The main use was for the ticketing system. Users create tickets, and they are generated. We assign the tickets. There is an SLA system.
Every kind of issue raised by the user is generated on NinjaOne, and we assign it to the IT person. There is an SLA system, a time-based system, and a ticketing system.
What is most valuable?
The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached. The main thing is that the IT person can manage things within the time before the SLA is breached. I like this kind of feature. Sensu doesn't have an SLA feature.
The main thing is that NinjaOne provides the best documentation, and Ninja support is the best. They are cooperative. So that's why deployment and integration with other tools are easy to understand for level two support engineers and up.
What needs improvement?
NinjaOne didn't have a lot of issues, but a few things. Like, I used and I experienced that there was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point. The first one is the delay issue.
The second thing is that there is no reporting system. As an IT person, there is no exact reporting system that we can generate ourselves. This feature should be free because now I use Sensu and I can generate all my reports: what I am doing, what I understand, how many things I resolved, and how many tickets I resolved.
Multiple times I contacted Ninja support, and I discussed multiple things, like the delay.
For how long have I used the solution?
I used it for 15 to 16 months in my previous company.
What do I think about the stability of the solution?
There are some breakdowns sometimes. It's like every kind of software; some breakdowns happen. The main point is the delay, that's the main point. Other than that, it's not a breakdown.
Sometimes, every kind of software goes down. These kinds of things happen in technology.
What do I think about the scalability of the solution?
I am able to add users if I want. In my previous company, different teams used it, including the migration team, server team, VM team, support team, and so on. So, there were like 400 plus users.
Which solution did I use previously and why did I switch?
For one year, I used Atera for everything. But in 2022, my company moved to NinjaOne RMM. Now, I've switched to a different company, and we are using Sensu. So, I used Atera for one year as a team lead.
How was the initial setup?
The deployment doesn't take a lot of time. It's easy to install and easy to understand the deployment and installation.
The good thing is there's an option in NinjaOne where we just click and go to the Ninja documentation, and we can follow the documentation and deploy. I deployed some servers in NinjaOne using this setup.
What other advice do I have?
For first-time users, there are a lot of things on the platform, and we need to understand them before we can edit. According to my experience, NinjaOne is best for ticketing systems.
The only point I highlighted is the delay in IT support, response time and delay are most critical. Other than that, it's easy to onboard.
It is somewhat easy to learn. There is an option where we can just click and go to the NinjaOne knowledge desk. There, you can find everything: how to install, how to use, how to assign things, and how to deploy on machines. So, I'm sure NinjaOne is easy to understand for first-time users. It's not complicated.
Overall, I would rate the solution an eight out of ten.
Entry level Noob Review
What do you like best about the product?
It is intuitive use starting out. Was able to usethe remote access features right away. The team I am on uses this app daily.
What do you dislike about the product?
With the number of remotes that our company has it can sometimes be difficult to sort and filter for the specific machine we need to log into.
What problems is the product solving and how is that benefiting you?
Difficult to say as I am just starting out but I would say that the umbrella of services available under Ninja One is helping with our overall app usage and involvement making it a one stop shop for remote support.
