External reviews
3,918 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Real-Time Live View Makes Device Connectivity Easy to acknowledge
What do you like best about the product?
The live view that a device is connected or not at the moment.
What do you dislike about the product?
Not much applicable here, just another saas.
What problems is the product solving and how is that benefiting you?
Being able to manage our windows devices efficiently
Easy, Simple Installation Experience
What do you like best about the product?
The installation is very easy and simple.
What do you dislike about the product?
The customer support can take a while to hear back from.
What problems is the product solving and how is that benefiting you?
NinjaOne is helping us manage IT assets; specifically, laptops and virtual machines.
Easy to Use, Quiet Alerts Without the Noise
What do you like best about the product?
The ease of use as well as how it is not as "noisy" as other software when it comes to alerts.
What do you dislike about the product?
I have not quite found anything that I dislike just yet.
What problems is the product solving and how is that benefiting you?
They just allowed me access to dark mode which is significantly helping my eyes.
Powerful RMM Scripting and Smooth Onboarding Support
What do you like best about the product?
Having a RMM tool that has full scripting capabilities and native functionality without a need for clunky external integrations for most day-to-day tasks eases operations and reduces a significant chunk of labor. Unlimited onboarding support allows for a smoother experience actually using the tool.
What do you dislike about the product?
Issues with launching Ninja Remote and poor error codes relating to it hinder the UX experience. In all other regards Ninja Remote is a powerful tool that we enjoy using.
Pricing can always be better, but it's largely a good value.
Integrations can be spotty at times, but in fairness to Ninja that may not necessarily be anything that they can control.
Pricing can always be better, but it's largely a good value.
Integrations can be spotty at times, but in fairness to Ninja that may not necessarily be anything that they can control.
What problems is the product solving and how is that benefiting you?
As a remote first MSP, having the ability to interact with, monitor, and resolve issues fully remotely. With the vast majority of issues being fully resolved from the Ninja panel, we experience a fantastic ROI.
Great for Lite BYOD PC Management
What do you like best about the product?
It was a very good solution for "lite" PC management, especially BYOD.
What do you dislike about the product?
Everything is working as advertised. It would be great to be able to leverage the User and Computer attributes within custom scripts.
What problems is the product solving and how is that benefiting you?
It keeps our PC fleet complaint and secure.
Great Overview and Fast Machine Info That Helps Me Support End Users
What do you like best about the product?
A good overview that helps me organize my work area. It also provides fast information about machines, which helps me support end users.
What do you dislike about the product?
I would appreciate it if, on the Devices > Warnings page, you could show whether someone has already taken action on a warning.
What problems is the product solving and how is that benefiting you?
Fast-working, with a clear big-picture overview and good integration.
Easy Remote Access That Simplifies Support
What do you like best about the product?
Easy remote access to systems for support.
What do you dislike about the product?
Wish different parts of the system were integrated. Like Asset Management pulling information that is already available for a system.
What problems is the product solving and how is that benefiting you?
Remote access for support
Reliable endpoint management that simply works.
What do you like best about the product?
Simply put, it just works. It’s a well-rounded product with very few issues. Everything works smoothly, the API is great, and the roadmap feels active and well maintained.
What do you dislike about the product?
Nothing major stands out on the platform. There are a few minor UI inconsistencies and occasional navigation confusion, but overall the product feels well designed and put together.
What problems is the product solving and how is that benefiting you?
Before NinjaOne, we were juggling multiple tools for endpoint management, patching, and remote access. That made it difficult to keep a clear, real-time view of device health, and troubleshooting was mostly reactive. Alerts weren’t always actionable, and patch compliance was inconsistent across the environment.
We were also spending too much time on repetitive work — checking patch status, fixing failed updates, and logging into machines individually for basic issues. It slowed everything down and didn’t scale well.
Since moving to NinjaOne, we’ve consolidated all of that into a single platform. We now have proper visibility across endpoints, and the alerting is actually useful instead of just noise. Patch management is far more reliable, and automation has taken a lot of the manual effort out of routine maintenance.
The biggest impact has been on time and responsiveness. We’re spending far less time on day-to-day tasks, resolving issues faster, and catching problems before users even notice them. It’s also made it much easier to standardize how we manage devices, which has improved overall stability.
We were also spending too much time on repetitive work — checking patch status, fixing failed updates, and logging into machines individually for basic issues. It slowed everything down and didn’t scale well.
Since moving to NinjaOne, we’ve consolidated all of that into a single platform. We now have proper visibility across endpoints, and the alerting is actually useful instead of just noise. Patch management is far more reliable, and automation has taken a lot of the manual effort out of routine maintenance.
The biggest impact has been on time and responsiveness. We’re spending far less time on day-to-day tasks, resolving issues faster, and catching problems before users even notice them. It’s also made it much easier to standardize how we manage devices, which has improved overall stability.
Easy, Efficient, and Always Improving with Strong Integrations
What do you like best about the product?
I like NinjaOne because it’s easy to use and very efficient. I also appreciate that it has an active community, and that it keeps improving over time with new features. Integrations with our other tools is also very easy to set up
What do you dislike about the product?
I think NinjaOne could improve its use of AI—for example, by helping create new automation scripts.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us improve our monitoring and backup. We use the cloud monitor and NMS to discover devices, and it also provides an easy backup solution that’s straightforward to set up.
Easy to Learn, Plenty of Room to Fine-Tune
What do you like best about the product?
It’s very easy to learn the basics, but it still gives you room for fine-tuning when you want more control.
What do you dislike about the product?
Once you start getting into the more complex side of things, it can feel like there’s a bit of a barrier to entry.
What problems is the product solving and how is that benefiting you?
Allows us to monitor hundreds of devices very easily
showing 91 - 100