Sprout Social
Sprout SocialExternal reviews
6,238 reviews
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LOVE Sprout! My fav social media tool
What do you like best about the product?
The Sprout team is WONDERFUL. I also love how easy the platform is to use compared to other competitors I've used. Customer support is incredible.
What do you dislike about the product?
I with I could schedule Instagram Stories on desktop vs. downloading the Sprout mobile app
What problems is the product solving and how is that benefiting you?
Team is quick to help and always available. I also love the chat functionality for any quick questions.
It gets the job done
What do you like best about the product?
I like how you can tag the sentiment on sprout, I like how many platforms can. be integrated onto the platform. Customer support made easy on sprout, its easy to respond to people.
What do you dislike about the product?
I don't like how it's hard to arrange, manage and pull data from sprout. It's not as intuitive and automated as i would like in this day and age. I wish there were more features.
What problems is the product solving and how is that benefiting you?
We're able to respond to people on every platform. User dissatisfaction and customer support wait times is being solved on sprout currently.
Sprout has made scheduling so much easier
What do you like best about the product?
Our team have been using Sprout for the last few years, and we have found scheduling content has been made so much easier. The functionality of the tool is super simple to use, we love the fact you can label up posts so reporting becomes a breeze!
What do you dislike about the product?
It would be great if the listening tool was a little easier to use, it does take some getting used to, but once you get the hang of this, it makes a massive difference to the way we are looking at our results and what our audience are engaging with.
What problems is the product solving and how is that benefiting you?
We are able to quickly schedule content and not have to post manually.
As well as this, the team are able to report on a weekly basis, our social media results and can take learnings from this in order to decipher what content is generating the best results.
As well as this, the team are able to report on a weekly basis, our social media results and can take learnings from this in order to decipher what content is generating the best results.
Two years of admin user
What do you like best about the product?
I appreciate having both our social platform and employee advocacy tools integrated within the SproutSocial ecosystem. Scheduling posts across Facebook, Instagram, Twitter (X), and LinkedIn is straightforward and convenient.
What do you dislike about the product?
There are additional add-ons for reporting that we don’t have, which made it frustrating to compile reports. We had to pull from multiple sources to get the full picture, and without the highest tier, breaking down tags wasn’t as straightforward.
What problems is the product solving and how is that benefiting you?
They offered AI text copy even before ChatGPT became widely known, and they were ahead of the curve in making it easy for us to boost the number of posts we created each day.
My review
What do you like best about the product?
The analytics feature, how in-depth and easy to navigate it is. Also, how you can easily flip back and forth between many pages. I manage multiple sub-brand accounts from our BU's and it's nice to see them all in one place.
What do you dislike about the product?
That it will commonly miss hashtags, not hyper link links, and not tagging people although it's supposed to in the scheduled post. A new feature to make tagging people easier would be very helpful.
What problems is the product solving and how is that benefiting you?
Meta not offering in-depth analytics in platform, so better tracking.
Easy and self-explaining social media tool
What do you like best about the product?
Very easy-to-use, easy to onboard colleagues. Great for reporting and scheduling on all of our socials. Great and helpful support team! I use it daily for my work and smooth sailing here.
What do you dislike about the product?
No still images on TikTok and no sound choice via Sprout for TikTok possible – that's the only thing missing for me!
What problems is the product solving and how is that benefiting you?
It's helping with scheduling content via one tool instead of for each channel. You can schedule content at the same time for different channels with different functionalities.
Advanced Features for Social Scheduling
What do you like best about the product?
Sprout makes it easy to schedule social posts from one platform or stage them for review and approval by another team member.
What do you dislike about the product?
Reporting metrics are a bit limited for some platforms, including LinkedIn and Instagram. The metrics that are available do not always match the terminology from the social platform so there is some disconnect when trying to authenticate results.
What problems is the product solving and how is that benefiting you?
We manage a couple of accounts in Sprout Social. We use it primarily to schedule social posts across channels (LinkedIn, Instagram, Facebook, X). Sprout allows us to stage the posts for our director to view and approve. It gives us the opportunity to catch things that need to be fixed or updated before publishing, and gives the director the opportunity to preview the posts. We also use Sprout for reporting after the month ends, reviewing performance across channels to see what performed best and where.
User Friendly Experience Overall
What do you like best about the product?
It is easy to navigate the software itself. I've never had a problem finding the information that I need to within the different tabs. We had a good discovery call with the reps upon signing that explained to us exactly how to use the platform.
What do you dislike about the product?
In the past, we used to have a dedicated rep just for our business that we could reach out to directly. This is no longer the case, so sometimes it is harder to get a quick answer.
What problems is the product solving and how is that benefiting you?
We need something that will be able to post/schedule things for us. Sprout is nice because you can schedule collabs within the platform on Instagram. There are still a lot of things that could be improved, but overall, it does a lot and saves our company a lot of time.
The Best SMM Tool You Can Find
What do you like best about the product?
Everything is in one place. Sprout makes managing multiple profiles easier than anywhere. Ease of Use and Ease of Implementation are beyond easy. Customer Support is A1 and rapid speed. Number of Features and Ease of Integration - A1!
What do you dislike about the product?
The Price is HIGH... however, you get what you pay for. Their team are a 10/10 in every regard.
What problems is the product solving and how is that benefiting you?
They consistently update to match industry trends and new features. Every problem is quickly solved.
Great for planning content and responding to incoming messages
What do you like best about the product?
I really appreciate the user interface; the calendar feature is particularly useful for viewing all the various posts and profiles I have scheduled. I also enjoy being able to switch between different profiles or post types, which adds to the convenience. Additionally, I frequently use the reports function to create wrap-up reports that I present to my supervisors.
What do you dislike about the product?
I’m not a fan of the automated messages that are sent out whenever I receive a DM. My corporate team has greater access to Sprout than I do, so I’m unsure if this is something only they can adjust. Additionally, I wish sorting through bots was more straightforward at this point. Even when I try to block certain profiles, they seem to keep reappearing.
What problems is the product solving and how is that benefiting you?
Having access to large asset library shared across company, ability to communicate with corporate digital team on sprout (comments in post)
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